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P: LrC 15.5 Video Files Issues (Windows)

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I updated to LrC 15.5 a few hours ago. Since then LrC has problems with video files. The first problem I noticed was that when I tried to synchronize a folder that had two new video files. After a couple of minutes I got the error message “An unknown error occurred while reading the video file. (2)”. I had just completed those files with DaVinci Resolve so I went back and produced the same files again to check if DR had made an error. When I tried again with the new files but got the same errors. I was able to play both videos without any issue using VLC Media Player, so they seem to be OK. I then shutdown LrC and did a backup including optimizing the catalog, and then restarted it to see if that made any difference, but same error. Then I started looking at other videos that were already in LrC and found that when browsing them in the Library module, most of them pop up a message “There was an error working with the video”. They will not play in LrC but work fine with VLC Media Player.

Prior to upgrading to 15.5 I did not experience any of these errors. Is anyone else seeing these problems?

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insleys

Participant

Adobe need to get the message from users that CC is not a tech demo - it’s a suite of products that people actually use to achieve things they want to achieve. I’m sick to death of more and more AI features that sort of seem cool but aren’t actually needed for any real work and never quite achieve what it promises it can achieve in the first place. FIX THE BASIC FUNCTIONALITY SO WE CAN GET ON WITH OUR LIVES. Some of the basic features in LrC I used to use every day have been broken and unfixed FOR YEARS. I can't actually believe that I’m still paying Adobe every month for broken stuff.

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DannyOsh

Participating Frequently

I actually reached out to sales support yesterday to demand a refund for the past 3 months of a broken product and they gave me a credit to apply to the next two months for my fee. And if it isn’t fixed by January, then I’ll complain again and tell them I don’t want to pay for something that is still broken.

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PME80s

Participant

It’s really a shame. Today I installed version 16.0, hoping that I could finally import my iPhone videos again. Unfortunately, no luck. After months, I have now given up and reinstalled 15.4.1. And boom, everything is working again.

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hugh.letheren

Inspiring

I did exactly the same as you - desperately disappointed!

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AndreapennA Photography

Participating Frequently

LrC 16.0 and still this is not fixed? This is really a joke.

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johnrellis

Legend

Moderators, @Sameer K, please merge with the existing bug report:

https://community.adobe.com/bug-reports-674/p-lrc-15-5-video-files-issues-windows-1635342?sort=oldestFirst#comments

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johnrellis

Legend

The bug was first reported in LR 15.5 for Windows (not Mac). Adobe has acknowledged the bug but obviously hasn’t released a fix yet.

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johnm59973136

Known Participant

Importing H.265 10-bit 4K video from a Nikon Z9 fails and shows this error:

“Unknown error while reading the video file”

I believe this bug was reported in 15.6. It was has been broken since then.

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Kim Kruse

Participating Frequently

Time to look for an alternative to Lightroom. They seems to be focusing to much on AI instead of maintaining existing functionality. Not with me as sponsor.

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DannyOsh

Participating Frequently

This is still an issue in version 16. I cleared my video cache and restarted LRC, but still have the “There was an error working with the video”. So now I still need to roll back to 15.4.1 to work with video files.

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