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Known Participant
October 29, 2024

P: (Mac) Crash (10048285)

  • October 29, 2024
  • 12 replies
  • 1368 views

Title says it. Ever since the latest update both cloud and classic have been running extremely slow and unstable. I was told yesterday by an adobe "engineer" that there was a technical outage on their end. Now I'm experiencing extremely long sync times. 

On another note, can we all just talk about adobe has twilight zone levels of customer support? They are abysmal, no one knows what theyre talking about, you call and you can hardly hear them over the cacophony going on in their "offices". No one cares, they just transfer you and kick the can down the road. I'm waiting patiently for another company to end their monopoly so I end my 10 year toxic relationship with adobe. 

This topic has been closed for replies.

12 replies

Rikk Flohr_Photography
Community Manager
October 30, 2024

@shotbydna I've located your crash report. Thank you for submitting it. 

I've logged a bug with the Classic team regarding this crash. Please watch this thread for future updates on this issue.

Thank you!

 

Rikk Flohr: Adobe Photography Org
shotbydnaAuthor
Known Participant
October 29, 2024

Mac Studio M2 Max 64gb ram running os 14.6

 

constant crashes. Cannot rotate a photo in develop without crashing. Brand new Mac Studio computer, can replicate results on MacBook Pro laptop. It has to be the software. I can’t even close the application without getting the pinwheel. Syncing issues - there are regularly 10 photos missing source files - all duplicates. Always 10 photos. Its the buggiest its ever been during the busiest season in years. I understand there’s been technical outages at adobe. They really need to get their act together. Any assistance on this would be greatly appreciated. 

Participating Frequently
October 29, 2024

Similar experiences here on a m3max macbook pro