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js_chicago
Known Participant
April 2, 2023

P: (Mac) People masks selections are not as expected (Entire Screen or Square Area)

  • April 2, 2023
  • 144 replies
  • 22357 views

This was originally posted under "Bugs" but I really want this to be answered as a question. I will be happy to delete whichever post doesn't fit under the best category however! Thank you.

 

When using Lightroom Classic 12.2.1 with MacOS Ventura 13.3 (on a Retina 5K, 27-inch, 2020 iMac with the AMD Radeon Pro 5700 XT 16 GB and 72 GB of memory)...


I am getting the entire image selected when I try to use the "Select People" then choosing "Entire Person." Lightroom Classic allows me to individually select the hair, teeth, eyes, etc. as usual but when trying to select the entire body, the whole screen gets turned pink to indicate that the Lightroom thinks that the whole picture is the person.

I've attached two (redacted for privacy) screenshots of the "Subject" masking that still works as it should and the "Entire Person" mask that shows where the entire photo area has been selected incorrectly by the AI.

Anybody have any thoughts? Thanks!

This topic has been closed for replies.

144 replies

adriandavidpayne
Known Participant
June 13, 2023

This is such a PITA!  Really slowing down my workflow on a large project.  Now we wait for 2 or more months!  Yet we're still paying the subscription fee at full price!!!!!!!!!

CorneliusFischer
Known Participant
June 13, 2023

Here are my System Information

 

Lightroom Classic-Version: 12.4 [ 202306052221-b70c0975 ]
Lizenz: Creative Cloud
Spracheinstellung: de-CH
Betriebssystem: Mac OS 13
Version: 13.4.0 [22F66]
Anwendungsarchitektur: x64
Anzahl logischer Prozessoren: 24
Prozessorgeschwindigkeit: 3.3GHz
SQLite-Version: 3.36.0
Integrierter Speicher: 98’304.0 MB
Für Lightroom verfügbarer phys. Speicher: 98’304.0 MB
Von Lightroom verwendeter phys. Speicher: 5’690.9 MB (5.7%)
Von Lightroom verwendeter virtueller Speicher: 52’611.8 MB
Cache-Speichergröße: 106.1MB
Interne Camera Raw-Version: 15.4 [ 1508 ]
Maximale Anzahl Threads, die Camera Raw verwendet: 5
Camera Raw SIMD-Optimierung: SSE2,AVX,AVX2
Virtueller Speicher in Camera Raw: 1182MB / 49151MB (2%)
Physischer Speicher in Camera Raw: 1187MB / 98304MB (1%)
Standardvorschaugröße: 4096 Pixel
Monitore/Anzeigegeräte: 1) 4096x2160, 2) 2560x1440

Informationen zum Grafikprozessor:
Metal: AMD Radeon Pro W5700X
Anfangsstatus: GPU zum Exportieren wird standardmäßig unterstützt
Benutzerpräferenz: Automatisch

Anwendungsordner: /Applications/Adobe Lightroom Classic
Bibliothekspfad: /Volumes/Lightroom SSD/Lightroom/Aktuelle-Projekte/Aktuelle-Projekte-v12.lrcat
Einstellungen-Ordner: /Users/corneliusfischer/Library/Application Support/Adobe/Lightroom

Installierte Zusatzmodule:
1) AdobeStock
2) Aperture/iPhoto-Import-Zusatzmodul
3) Candi FX Helper
4) Epson Print Layout
5) Export LUT
6) Flickr
7) FTP Upload Sample
😎 JPEGmini
9) Monogram Plugin
10) Neurapix SmartPresets
11) Nikon Tether-Zusatzmodul

Config.lua-Flags:
EditExternally.OverridePhotoshopPath = /Applications/Adobe Photoshop 2023/Adobe Photoshop 2023.app

 

 

CorneliusFischer
Known Participant
June 13, 2023

Just installed Lr Classic 12.4, bug is still there on my MacPro 2019. 😫

Participant
June 13, 2023

Issues with AI Masking - not recognizing people, features, backgrounds, subjects, skies, etc. Makes the Auto masking features completely unuseable as it's just masking random areas of all images.

 

The computer I use is not inexpensive nor completely uncommon so it's quite disheartening that Adobe has yet to address a known bug and released more AI features AND is pushing Photoshop Beta (that business owners can't use) so hard and business owners are struggling to even use the current software due to bugs. The AI marathon isn't as important as fixing the existing software bugs for loyal Adobe clients. Please do better Adobe by fixing a bug causing a wrench in the AMD GPU workflow.

 

Adobe Lightroom Classic 12.4

MacOS 13.4

AMD Radeon Pro W5700X 16 GB

Ian Lyons
Community Expert
Community Expert
June 13, 2023

AMD Radeon Pro W5700X 16 GB

 

Please see below linked thread. Are you experiencing the same issues? 

 

https://community.adobe.com/t5/lightroom-classic-bugs/p-mac-people-masks-selections-are-not-as-expected-entire-screen-or-square-area/idc-p/13861167/page/3#M44274

Participating Frequently
June 9, 2023

Will there be any chance of some sort of compensation? Like this has hindered so many people, what used to take me 2 mintues to edit a photo in LR now takes upwards of 10-15 because of having to mask eveything. 

johnrellis
Legend
June 9, 2023

Adobe has explicitly marked this thread as a "Bug" and assigned it an existing investigation ticket, indicating that they have had similar reports from other sources and the developers are tracking it internally. That doesn't necessarily indicate it's a bug in LR / Camera Raw proper -- it could be a bug in the Mac OS graphics driver, and they're working with Apple to fix it.  Unfortunately, Adobe almost never indicates when a bug will be fixed or how -- you have to wait until a release announcement fixing it. 

 

Adobe usually releases a new version of LR about every 8 weeks, so we might expect to see LR 12.4 next week or the week after.

Known Participant
June 9, 2023

I'm not really sure how good I feel saying they are "aware" of it... all the time I spent on the phone yesterday, we left the call saying it would be escalated and that I would hear back from someone within 48 hours. It was so unproductive aside from at least pointing me in the direction of Ventura probably being the issue, I continued searching the forums which is what finally led me to this thread. 

js_chicago
Known Participant
June 9, 2023

@johnrellis Any chance we can get an update on where this might stand if Adobe is aware of this? Thanks!

adriandavidpayne
Known Participant
June 9, 2023

Same Same Same!  The OP posted this 1st week of April, and nothing!  I too am on a 2020 iMac.  LR with detect multiple people in Safe Mode, but you're lucky if it finds one person otherwise.  I guess I'm going back to 12.1 or 12 to see if that fixes it.  Doesn't seem like anyone is in a hurry to solve the GPU Bug.

Known Participant
June 8, 2023

I know I am super late to this party but today was the first day I hit the nail on the head with the right keywords to find someone with my same issue. I only use Camera Raw but I have been having the People (non)masking issue since April 8th when I last updated oS. I have a 2020 iMac Retina 5K with 3.6 GHz 10-Core Intel Core i9, AMD Radeon Pro 5700 8GB, 32GB 2667 MHz DDR4. I spent HOURS on chat and phone with Adobe today (before I hit this keyword jackpot), only to determine she needs to escalate the issue because fully wiping out and reinstalling all Adobe products didnt solve the issue. My almost 10 year old MacBook still running on Sur masks people like a boss - sames files that won't work on my schnazzy iMac. 

CorneliusFischer
Known Participant
June 8, 2023

Same here on a MacPro 2019 (12core CPU, 8GB GPU and 96GB RAM) with OSX 13.4 and LR 12.3

 

Downgrade to older LR version did not help. LR does not recognize people anymore and selects the whole image, when using AI mask for people.