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P: (Mac) People masks selections are not as expected (Entire Screen or Square Area)

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This was originally posted under "Bugs" but I really want this to be answered as a question. I will be happy to delete whichever post doesn't fit under the best category however! Thank you.

When using Lightroom Classic 12.2.1 with MacOS Ventura 13.3 (on a Retina 5K, 27-inch, 2020 iMac with the AMD Radeon Pro 5700 XT 16 GB and 72 GB of memory)...

I am getting the entire image selected when I try to use the "Select People" then choosing "Entire Person." Lightroom Classic allows me to individually select the hair, teeth, eyes, etc. as usual but when trying to select the entire body, the whole screen gets turned pink to indicate that the Lightroom thinks that the whole picture is the person.

I've attached two (redacted for privacy) screenshots of the "Subject" masking that still works as it should and the "Entire Person" mask that shows where the entire photo area has been selected incorrectly by the AI.

Anybody have any thoughts? Thanks!

macOS

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SweetPeaPhotog

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For what its worth, here are my specs

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johnrellis

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@bsaille wrote, "I have a brand new 8GB graphics card "

Sounds like you're on Windows? Try updating your graphics driver by going directly to the manufacturer's web site:
https://helpx.adobe.com/lightroom-classic/kb/troubleshoot-gpu.html#solution-4

If that doesn't help, or if you're on Mac, please copy/paste here the entire contents of the LR menu command Help > System Info -- that will let us see exactly which versions of hardware and software LR thinks you're running.

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bsaille

Participant

I'm having the same problem and it only started when I started using Lightroom CC 12.3. I have a brand new 8GB graphics card so that is not the issue. I also tried turning off the GPU and that had no effect

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js_chicagoAuthor

Known Participant

The latest update to MacOS Ventura 13.4 has not solved the problem.

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johnrellis

Legend

"I mean the title literally say MAC"

That's just the reality of these forums. E.g. see this recent post in this thread:

https://community.adobe.com/t5/lightroom-classic-bugs/p-mac-people-masks-selections-are-not-as-expected-entire-screen-or-square-area/idc-p/13800940#M43816

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SweetPeaPhotog

Participating Frequently

I mean the title literally say MAC

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johnrellis

Legend

"IDK if people just dont know, but you CAN NOT update drivers for mac GPUs. That is done thru apple updates."

All the experienced forum participants here know (e.g. here, here, and here). But threads ostensibly limited to one platform often get posts from users on the other platform (often failing at first to identify their configuration details), and we can't assume which platform those users are on. And due to lack of threaded view in Bugs threads, it can be hard to keep the subthreads straight, and some confusion is inevitable.

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Dorota25751404akr1

Participant

I've reinstalled my gpu drivers and everything is working as it should! Thank you all for your help 🙂

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SweetPeaPhotog

Participating Frequently

IDK if people just dont know, but you CAN NOT update drivers for mac GPUs. That is done thru apple updates.

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