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Califdan2
Califdan2
Inspiring
June 16, 2017

P: Map module keeps flashing "map offline" when it's not

  • June 16, 2017
  • 287 replies
  • 4534 views

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    JohanElzenga
    Community Expert
    JohanElzengaCommunity Expert
    Community Expert
    July 13, 2017
    So why don't you update your version to 6.10?
    -- Johan W. Elzenga
    M
    mallicm
    Participant
    July 13, 2017
    Same problem:
    LR version 6.3 Can't get precise system info as doing Help>System Info... crashes LR each time!!! What's that about?
    OS - Windows 10 Home v10.0.14393 x64
    C
    chrisp1971
    Participant
    July 13, 2017
    3 weeks since Adobe logged a bug for this, over a month since the problem started. Surely it's not that hard to fix? It would at least be helpful if Adobe kept us up to date as to what's happening.
    F
    FeedbackCommunityMember
    Inspiring
    July 12, 2017
    Me too

    Versión de Lightroom: CC 2015.10.1 [ 1117303 ]
    Licencia: Creative Cloud
    Sistema operativo: Windows 10
    Versión: 10.0
    Arquitectura de la aplicación: x64
    Arquitectura del sistema: x64
    Cantidad de procesadores lógicos: 8
    Velocidad del procesador: 2,4 GHz
    Memoria incorporada: 16307,2 MB
    Memoria real disponible para Lightroom: 16307,2 MB
    Memoria real usada por Lightroom: 844,6 MB (5,1%)
    Memoria virtual usada por Lightroom: 936,8 MB
    Recuento de objetos de GDI: 520
    Recuento de objetos de USUARIO: 1464
    Recuento de identificadores de procesos: 2166
    Tamaño de memoria de caché: 1236,7MB / 3820,8MB (32,4%)
    Número máximo de subprocesos que usa Camera Raw: 8
    Optimización de SIMD de Raw de cámara: SSE2,AVX,AVX2
    Memoria virtual de Camera Raw: 410MB / 8153MB (5%)
    Ajustes de PPP del sistema: 96 PPP
    Composición de escritorio activada: Sí
    Pantallas: 1) 1920x1080
    Tipos de entrada: Multitoque: No, Toque integrado: No, Pluma integrada: Sí, Toque externo: No, Pluma externa: Sí, Teclado: No
    Información de procesador gráfico:
    GeForce GTX 860M/PCIe/SSE2
    Check OpenGL support: Passed
    Vendor: NVIDIA Corporation
    Version: 3.3.0 NVIDIA 382.05
    Renderer: GeForce GTX 860M/PCIe/SSE2
    LanguageVersion: 3.30 NVIDIA via Cg compiler
    F
    FeedbackCommunityMember
    Inspiring
    July 11, 2017
    Same here...

    Lightroom version: 6.10.1 [ 1117303 ]License: Perpetual
    Operating system: Mac OS 10
    Version: 10.12 [5]
    Application architecture: x64
    Logical processor count: 8
    Processor speed: 4.0 GHz
    Built-in memory: 65,536.0 MB
    Real memory available to Lightroom: 65,536.0 MB
    Real memory used by Lightroom: 5,360.9 MB (8.1%)
    Virtual memory used by Lightroom: 6,239.3 MB
    Memory cache size: 6,945.2MB / 16,128.0MB (43.1%)
    Maximum thread count used by Camera Raw: 8
    Camera Raw SIMD optimization: SSE2,AVX,AVX2
    Camera Raw virtual memory: 1971MB / 32767MB (6%)
    Displays: 1) 5120x2880

    Graphics Processor Info: 
    AMD Radeon R9 M395X OpenGL Engine

    Check OpenGL support: Passed
    Vendor: ATI Technologies Inc.
    Version: 4.1 ATI-1.51.8
    Renderer: AMD Radeon R9 M395X OpenGL Engine
    LanguageVersion: 4.10


    Application folder: /Applications/Adobe Lightroom
    Library Path: /Users/malthomas/Pictures/Lightroom/Lightroom Catalog.lrcat
    Settings Folder: /Users/malthomas/Library/Application Support/Adobe/Lightroom

    Installed Plugins: 
    1) Aperture/iPhoto Importer Plug-in
    2) Canon Tether Plugin
    3) Facebook
    4) Flickr
    5) Leica Tether Plugin
    6) Nikon Tether Plugin
    F
    FeedbackCommunityMember
    Inspiring
    July 10, 2017

    Same problem for me...

    Versión de Lightroom: 6.10.1 [ 1117303 ]

    Licencia: Perpetua

    Sistema operativo: Windows 10

    Versión: 10.0

    Arquitectura de la aplicación: x64

    Arquitectura del sistema: x64

    Cantidad de procesadores lógicos: 8

    Velocidad del procesador: 2,5 GHz

    Memoria incorporada: 8059,5 MB

    Memoria real disponible para Lightroom: 8059,5 MB

    Memoria real usada por Lightroom: 1178,4 MB (14,6%)

    Memoria virtual usada por Lightroom: 1198,8 MB

    Recuento de objetos de GDI: 419

    Recuento de objetos de USUARIO: 1290

    Recuento de identificadores de procesos: 2137

    Tamaño de memoria de caché: 0,0MB / 1758,8MB (0,0%)

    Número máximo de subprocesos que usa Camera Raw: 8

    Optimización de SIMD de Raw de cámara: SSE2,AVX,AVX2

    Memoria virtual de Camera Raw: 83MB / 4029MB (2%)

    Ajustes de PPP del sistema: 240 PPP (modo de PPP alto)

    Composición de escritorio activada: Sí

    Pantallas: 1) 3840x2160

    Tipos de entrada: Multitoque: Sí, Toque integrado: Sí, Pluma integrada: Sí, Toque externo: No, Pluma externa: Sí, Teclado: No



    Información de procesador gráfico:

    GeForce GTX 970M/PCIe/SSE2

    Check OpenGL support: Passed
    Vendor: NVIDIA Corporation
    Version: 3.3.0 NVIDIA 382.05
    Renderer: GeForce GTX 970M/PCIe/SSE2
    LanguageVersion: 3.30 NVIDIA via Cg compiler




    Carpeta de la aplicación: C:\Program Files\Adobe\Adobe Lightroom

    Ruta de la biblioteca: C:\Users\Luisitin\Pictures\Lightroom\Lightroom Catalog.lrcat

    Carpeta de ajustes: C:\Users\Luisitin\AppData\Roaming\Adobe\Lightroom



    Plugins instalados:

    1)  Plug-in de conexión al equipo de Nikon

    2) Facebook

    3) Flickr

    4) Plugin de conexión al equipo de Canon

    5) Plugin de conexión al equipo de Leica



    Indicadores config.lua: None



    Adaptador #1: Proveedor : 10de

        Dispositivo : 13d8

        Subsistema : 7081028

        Revisión : a1

        Memoria de vídeo : 3038

    Adaptador #2: Proveedor : 8086

        Dispositivo : 191b

        Subsistema : 7081028

        Revisión : 6

        Memoria de vídeo : 80

    Adaptador #3: Proveedor : 1414

        Dispositivo : 8c

        Subsistema : 0

        Revisión : 0

        Memoria de vídeo : 0

    AudioDeviceIOBlockSize: 1024

    AudioDeviceName: Altavoces (Sound Blaster Recon3Di)

    AudioDeviceNumberOfChannels: 2

    AudioDeviceSampleRate: 48000

    Build: LR5x8

    Direct2DEnabled: false

    GL_ACCUM_ALPHA_BITS: 16

    GL_ACCUM_BLUE_BITS: 16

    GL_ACCUM_GREEN_BITS: 16

    GL_ACCUM_RED_BITS: 16

    GL_ALPHA_BITS: 0

    GL_BLUE_BITS: 8

    GL_DEPTH_BITS: 24

    GL_GREEN_BITS: 8

    GL_MAX_3D_TEXTURE_SIZE: 2048

    GL_MAX_TEXTURE_SIZE: 16384

    GL_MAX_TEXTURE_UNITS: 4

    GL_MAX_VIEWPORT_DIMS: 16384,16384

    GL_RED_BITS: 8

    GL_RENDERER: GeForce GTX 970M/PCIe/SSE2

    GL_SHADING_LANGUAGE_VERSION: 4.50 NVIDIA

    GL_STENCIL_BITS: 8

    GL_VENDOR: NVIDIA Corporation

    GL_VERSION: 4.5.0 NVIDIA 382.05

    GPUDeviceEnabled: false

    OGLEnabled: true

    GL_EXTENSIONS: GL_AMD_multi_draw_indirect GL_AMD_seamless_cubemap_per_texture GL_AMD_vertex_shader_viewport_index GL_AMD_vertex_shader_layer GL_ARB_arrays_of_arrays GL_ARB_base_instance GL_ARB_bindless_texture GL_ARB_blend_func_extended GL_ARB_buffer_storage GL_ARB_clear_buffer_object GL_ARB_clear_texture GL_ARB_clip_control GL_ARB_color_buffer_float GL_ARB_compatibility GL_ARB_compressed_texture_pixel_storage GL_ARB_conservative_depth GL_ARB_compute_shader GL_ARB_compute_variable_group_size GL_ARB_conditional_render_inverted GL_ARB_copy_buffer GL_ARB_copy_image GL_ARB_cull_distance GL_ARB_debug_output GL_ARB_depth_buffer_float GL_ARB_depth_clamp GL_ARB_depth_texture GL_ARB_derivative_control GL_ARB_direct_state_access GL_ARB_draw_buffers GL_ARB_draw_buffers_blend GL_ARB_draw_indirect GL_ARB_draw_elements_base_vertex GL_ARB_draw_instanced GL_ARB_enhanced_layouts GL_ARB_ES2_compatibility GL_ARB_ES3_compatibility GL_ARB_ES3_1_compatibility GL_ARB_ES3_2_compatibility GL_ARB_explicit_attrib_location GL_ARB_explicit_uniform_location GL_ARB_fragment_coord_conventions GL_ARB_fragment_layer_viewport GL_ARB_fragment_program GL_ARB_fragment_program_shadow GL_ARB_fragment_shader GL_ARB_fragment_shader_interlock GL_ARB_framebuffer_no_attachments GL_ARB_framebuffer_object GL_ARB_framebuffer_sRGB GL_ARB_geometry_shader4 GL_ARB_get_program_binary GL_ARB_get_texture_sub_image GL_ARB_gl_spirv GL_ARB_gpu_shader5 GL_ARB_gpu_shader_fp64 GL_ARB_gpu_shader_int64 GL_ARB_half_float_pixel GL_ARB_half_float_vertex GL_ARB_imaging GL_ARB_indirect_parameters GL_ARB_instanced_arrays GL_ARB_internalformat_query GL_ARB_internalformat_query2 GL_ARB_invalidate_subdata GL_ARB_map_buffer_alignment GL_ARB_map_buffer_range GL_ARB_multi_bind GL_ARB_multi_draw_indirect GL_ARB_multisample GL_ARB_multitexture GL_ARB_occlusion_query GL_ARB_occlusion_query2 GL_ARB_parallel_shader_compile GL_ARB_pipeline_statistics_query GL_ARB_pixel_buffer_object GL_ARB_point_parameters GL_ARB_point_sprite GL_ARB_post_depth_coverage GL_ARB_program_interface_query GL_ARB_provoking_vertex GL_ARB_query_buffer_object GL_ARB_robust_buffer_access_behavior GL_ARB_robustness GL_ARB_sample_locations GL_ARB_sample_shading GL_ARB_sampler_objects GL_ARB_seamless_cube_map GL_ARB_seamless_cubemap_per_texture GL_ARB_separate_shader_objects GL_ARB_shader_atomic_counter_ops GL_ARB_shader_atomic_counters GL_ARB_shader_ballot GL_ARB_shader_bit_encoding GL_ARB_shader_clock GL_ARB_shader_draw_parameters GL_ARB_shader_group_vote GL_ARB_shader_image_load_store GL_ARB_shader_image_size GL_ARB_shader_objects GL_ARB_shader_precision GL_ARB_shader_storage_buffer_object GL_ARB_shader_subroutine GL_ARB_shader_texture_image_samples GL_ARB_shader_texture_lod GL_ARB_shading_language_100 GL_ARB_shader_viewport_layer_array GL_ARB_shading_language_420pack GL_ARB_shading_language_include GL_ARB_shading_language_packing GL_ARB_shadow GL_ARB_sparse_buffer GL_ARB_sparse_texture GL_ARB_sparse_texture2 GL_ARB_sparse_texture_clamp GL_ARB_stencil_texturing GL_ARB_sync GL_ARB_tessellation_shader GL_ARB_texture_barrier GL_ARB_texture_border_clamp GL_ARB_texture_buffer_object GL_ARB_texture_buffer_object_rgb32 GL_ARB_texture_buffer_range GL_ARB_texture_compression GL_ARB_texture_compression_bptc GL_ARB_texture_compression_rgtc GL_ARB_texture_cube_map GL_ARB_texture_cube_map_array GL_ARB_texture_env_add GL_ARB_texture_env_combine GL_ARB_texture_env_crossbar GL_ARB_texture_env_dot3 GL_ARB_texture_filter_minmax GL_ARB_texture_float GL_ARB_texture_gather GL_ARB_texture_mirror_clamp_to_edge GL_ARB_texture_mirrored_repeat GL_ARB_texture_multisample GL_ARB_texture_non_power_of_two GL_ARB_texture_query_levels GL_ARB_texture_query_lod GL_ARB_texture_rectangle GL_ARB_texture_rg GL_ARB_texture_rgb10_a2ui GL_ARB_texture_stencil8 GL_ARB_texture_storage GL_ARB_texture_storage_multisample GL_ARB_texture_swizzle GL_ARB_texture_view GL_ARB_timer_query GL_ARB_transform_feedback2 GL_ARB_transform_feedback3 GL_ARB_transform_feedback_instanced GL_ARB_transform_feedback_overflow_query GL_ARB_transpose_matrix GL_ARB_uniform_buffer_object GL_ARB_vertex_array_bgra GL_ARB_vertex_array_object GL_ARB_vertex_attrib_64bit GL_ARB_vertex_attrib_binding GL_ARB_vertex_buffer_object GL_ARB_vertex_program GL_ARB_vertex_shader GL_ARB_vertex_type_10f_11f_11f_rev GL_ARB_vertex_type_2_10_10_10_rev GL_ARB_viewport_array GL_ARB_window_pos GL_ATI_draw_buffers GL_ATI_texture_float GL_ATI_texture_mirror_once GL_S3_s3tc GL_EXT_texture_env_add GL_EXT_abgr GL_EXT_bgra GL_EXT_bindable_uniform GL_EXT_blend_color GL_EXT_blend_equation_separate GL_EXT_blend_func_separate GL_EXT_blend_minmax GL_EXT_blend_subtract GL_EXT_compiled_vertex_array GL_EXT_Cg_shader GL_EXT_depth_bounds_test GL_EXT_direct_state_access GL_EXT_draw_buffers2 GL_EXT_draw_instanced GL_EXT_draw_range_elements GL_EXT_fog_coord GL_EXT_framebuffer_blit GL_EXT_framebuffer_multisample GL_EXTX_framebuffer_mixed_formats GL_EXT_framebuffer_multisample_blit_scaled GL_EXT_framebuffer_object GL_EXT_framebuffer_sRGB GL_EXT_geometry_shader4 GL_EXT_gpu_program_parameters GL_EXT_gpu_shader4 GL_EXT_multi_draw_arrays GL_EXT_packed_depth_stencil GL_EXT_packed_float GL_EXT_packed_pixels GL_EXT_pixel_buffer_object GL_EXT_point_parameters GL_EXT_polygon_offset_clamp GL_EXT_post_depth_coverage GL_EXT_provoking_vertex GL_EXT_raster_multisample GL_EXT_rescale_normal GL_EXT_secondary_color GL_EXT_separate_shader_objects GL_EXT_separate_specular_color GL_EXT_shader_image_load_formatted GL_EXT_shader_image_load_store GL_EXT_shader_integer_mix GL_EXT_shadow_funcs GL_EXT_sparse_texture2 GL_EXT_stencil_two_side GL_EXT_stencil_wrap GL_EXT_texture3D GL_EXT_texture_array GL_EXT_texture_buffer_object GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_latc GL_EXT_texture_compression_rgtc GL_EXT_texture_compression_s3tc GL_EXT_texture_cube_map GL_EXT_texture_edge_clamp GL_EXT_texture_env_combine GL_EXT_texture_env_dot3 GL_EXT_texture_filter_anisotropic GL_EXT_texture_filter_minmax GL_EXT_texture_integer GL_EXT_texture_lod GL_EXT_texture_lod_bias GL_EXT_texture_mirror_clamp GL_EXT_texture_object GL_EXT_texture_shared_exponent GL_EXT_texture_sRGB GL_EXT_texture_sRGB_decode GL_EXT_texture_storage GL_EXT_texture_swizzle GL_EXT_timer_query GL_EXT_transform_feedback2 GL_EXT_vertex_array GL_EXT_vertex_array_bgra GL_EXT_vertex_attrib_64bit GL_EXT_window_rectangles GL_EXT_import_sync_object GL_IBM_rasterpos_clip GL_IBM_texture_mirrored_repeat GL_KHR_context_flush_control GL_KHR_debug GL_KHR_no_error GL_KHR_robust_buffer_access_behavior GL_KHR_robustness GL_KTX_buffer_region GL_NV_alpha_to_coverage_dither_control GL_NV_bindless_multi_draw_indirect GL_NV_bindless_multi_draw_indirect_count GL_NV_bindless_texture GL_NV_blend_equation_advanced GL_NV_blend_equation_advanced_coherent GL_NV_blend_square GL_NV_command_list GL_NV_compute_program5 GL_NV_conditional_render GL_NV_conservative_raster 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GL_NVX_gpu_memory_info GL_NVX_multigpu_info GL_NVX_nvenc_interop GL_NV_shader_thread_group GL_NV_shader_thread_shuffle GL_KHR_blend_equation_advanced GL_KHR_blend_equation_advanced_coherent GL_SGIS_generate_mipmap GL_SGIS_texture_lod GL_SGIX_depth_texture GL_SGIX_shadow GL_SUN_slice_accum GL_WIN_swap_hint WGL_EXT_swap_control

    J
    JRN99
    Participant
    July 10, 2017
    I've just joined the photoshop family forum as I'm having problems with the map which is driving me insane. In the past few weeks to a month or so, it has started showing the "Map is offline" message when I zoom in or out and slowing my workflow down dramatically. I had been going back over old photos to insert GPS co-ordinates over the last year but this is grinding to a halt as the system has suddenly started to slow down. Is anyone at Adobe REALLY looking at this issue?  Anyway, it is almost reassuring that it is not just me who's having this problem.
    F
    FeedbackCommunityMember
    Inspiring
    July 10, 2017
    I have the problem, too. It used to happen before this past month, just very infrequently (usually after a few hours worth of work, and a restart would take care of the issue for a long while). Now the issue begins immediately. That's very frustrating on a feature that is an absolute necessity for my work. And because I have several hundreds of pictures to manually geotag ... I'm very disappointed in Adobe that this problem has been known for three weeks already, with nary an update - much less an actual fix.
    V
    virtualgallery
    Participant
    July 10, 2017
    Same issue on Sierra 12.5 .. map flash for a second, no way to zoom very close and this message flashing with grey world map
    F
    FeedbackCommunityMember
    Inspiring
    July 10, 2017
    I have the same problem. Extremly annoying! I hate it when I have to go into the map module. It is almost useless as it is now. It has been like that for several months as I can remember. I have the latest version on OSX. Cant belive Adobe hasnt fixed this yet. Is nobody testing Lightroom?
    Show more replies
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