At this point, this thread should say "acknowledged, but ignored." It's been three weeks since Adobe acknowledged it - and they have given NO update since. ANY update would be nice.
I am afraid that the simple truth is - that they dont care.
Adobe has a huge organisation and a lot of "support", but this does not change the fact that they do not care about product stability and they do not care about simple test before releasing new bugs.
My experience is bug stays on for ever, a lot of bloat features and monthly payment. As I see it they are ahving a lot of fun at our expence.
All this month of silence says is "We know that taking your money and not providing a working product in return is wrong and we couldn't even pretend to defend doing it if we were engaged in a discussion."
It'd be great if Adobe could do one of the following:
Communicate with the people it's taking money from. or Allow us to pause our subscriptions so long as Adobe can't fulfill their end of the contract. or Resolve the technical issue.
When I spoke to someone at Adobe about the fact that they're still trying to demand 5 months worth of payments on my contract if I cancel until this is resolved, I was told to work with tech support to resolve my issue. (because you know... calling tech support isn't going to be a pointless source of frustration given that the issue is on their end)
I have no idea how a company that has this level of respect for its consumers ever became an industry standard.
Exact same issue for several weeks, dating back to the original post. Around the same time that the Adobe Updater tried to download Creative Cloud updates even though I'm not subscribed - and how glad I am about that! Lightroom is basically useless for my purposes right now. Anyone home?
System info: Lightroom version: 6.10.1 [ 1117303 ] License: Perpetual Operating system: Mac OS 10 Version: 10.11 [6] Application architecture: x64 Logical processor count: 2 Processor speed: 3.0 GHz Built-in memory: 8,192.0 MB Real memory available to Lightroom: 8,192.0 MB Real memory used by Lightroom: 319.3 MB (3.8%) Virtual memory used by Lightroom: 864.3 MB Memory cache size: 3.0MB / 1,856.4MB (0.2%) Maximum thread count used by Camera Raw: 2 Camera Raw SIMD optimization: SSE2 Camera Raw virtual memory: 0MB / 4095MB (0%) Displays: 1) 1920x1080, 2) 2560x1440