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Califdan2
Califdan2
Inspiring
June 16, 2017

P: Map module keeps flashing "map offline" when it's not

  • June 16, 2017
  • 287 replies
  • 4534 views

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    R
    Raimisv
    Participant
    July 2, 2017
    Don't think so, because other apps using google maps work just fine
    R
    rmoorlag
    Participating Frequently
    July 2, 2017
    Because it's Google, not Adobe to solve this i guess.
    However i find it the responsibilty of Adobe to communicate a lot better about it
    gillessub
    gillessub
    Known Participant
    July 2, 2017
    I can't understand why it' so long for Adobe to solve this problem, shame on them
    Menocu
    Menocu
    Participating Frequently
    July 2, 2017
    I stand corrected.  If -  like me - you renewed a 1-year agreement days before this issue started, they're going to try to charge you for half the remaining year if you cancel, despite not holding up their end.  Absolutely despicable. 
    F
    FeedbackCommunityMember
    Inspiring
    July 2, 2017
    The software reverts to a 30 day trial if you cancel online anyway. Customers customer support didn't actually do him any favor.
    S
    stoverpd
    Inspiring
    July 2, 2017
    Good idea. but I live in France and it's not possible to contact Adobe support by phone...
    S
    stuartl88315773
    Participant
    July 2, 2017
    +1 I have the same problem, maps flickers and makes it pretty much unusable when zooming and panning. I am on Macos. I use Photolinker for my GPS duties, that seems to be a lot more reliable than Lightroom.
    F
    FeedbackCommunityMember
    Inspiring
    July 2, 2017
    I called support and asked them to cancel my subscription. When they asked why I pointed to this bug. They offered me one month subscription free and I accepted.
    So if you all do the same lost of revenue reported from support will be definitevly much more pushing then just complains on photoshop.com forum 🙂  
    urixx
    urixx
    Known Participant
    July 1, 2017
    the same problem for about a month already! (MacOS 10.12.5)
    F
    FeedbackCommunityMember
    Inspiring
    July 1, 2017

    I've got the same problem. map is offline (flashing a few seconds after zooming or move)

    After holiday I cannot label photo gps in an efficient way. It is really annoying  and time consuming!


    @Adobe: Please try to solve this problem asap!


    Here's my info (taken 01.07.2017 18:00 MEZ): 

    Version von Lightroom: 6.10.1 [ 1117303 ]

    Lizenz: Unbegrenzt

    Betriebssystem: Windows 10

    Version: 10.0

    Anwendungsarchitektur: x64

    Systemarchitektur: x64

    Anzahl logischer Prozessoren: 8

    Prozessorgeschwindigkeit: 2,5 GHz

    Integrierter Speicher: 12177,7 MB

    Für Lightroom verfügbarer phys. Speicher: 12177,7 MB

    Von Lightroom verwendeter phys. Speicher: 780,6 MB (6,4%)

    Von Lightroom verwendeter virtueller Speicher: 692,5 MB

    Anzahl GDI-Objekte: 422

    Anzahl BENUTZER-Objekte: 1407

    Anzahl Prozess-Handles: 1933

    Cache-Speichergröße: 343,2MB / 2788,4MB (12,3%)

    Maximale Anzahl Threads, die Camera Raw verwendet: 8

    Camera Raw SIMD-Optimierung: SSE2,AVX,AVX2

    Virtueller Speicher in Camera Raw: 47MB / 6088MB (0%)

    DPI-Einstellung des Systems: 96 DPI

    Desktop-Komposition aktiviert: Ja

    Monitore/Anzeigegeräte: 1) 1920x1080

    Eingabetypen: Multitouch: Nein, integrierte Toucheingabe: Nein, integrierter Stift: Nein, externe Toucheingabe: Nein, externer Stift: Nein, Tastatur: Nein

    Informationen zum Grafikprozessor: 

    GeForce GTX 960M/PCIe/SSE2

    Check OpenGL support: Passed

    Vendor: NVIDIA Corporation

    Version: 3.3.0 NVIDIA 376.82

    Renderer: GeForce GTX 960M/PCIe/SSE2

    LanguageVersion: 3.30 NVIDIA via Cg compiler

    Anwendungsordner: C:\Program Files\Adobe\Adobe Lightroom

    Bibliothekspfad: D:\Lightroom\Lightroom Catalog.lrcat

    Einstellungen-Ordner: C:\Users\userid\AppData\Roaming\Adobe\Lightroom

    Installierte Zusatzmodule: 

    1) Canon Tether-Zusatzmodul

    2) Facebook

    3) Flickr

    4) Leica Tether-Zusatzmodul

    5) Nikon Tether-Zusatzmodul

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