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dj_paige
dj_paige
Legend
April 22, 2022

P: Map Module not working 11.3.1 on some Windows installations

  • April 22, 2022
  • 63 replies
  • 17512 views

Windows 11 21H2

 

If you shut down Lightroom Classic 11.3.1 with the Library Module showing, then re-launch later, the Map Module works fine.

 

If you shut down Lightroom Classic 11.3.1 with the Map Module showing, and then re-launch later, the Map Module is not usable. The exact form of the error changes, its not always the same, sometimes I get JavaScript error, sometimes the Map Module just freezes, other times it has other errors, but the Map Module simply doesn't work in this situation.

    63 replies

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    johnrellis
    johnrellis
    Legend
    May 8, 2022

    "It says Map Data 2022..."

     

    Interesting. LR is displaying whatever Google sends it, so I think it likely this is an issue on Google's end.

    Merak75
    Merak75
    Participating Frequently
    May 8, 2022

    It says Map Data 2022...

    johnrellis
    johnrellis
    Legend
    May 6, 2022

    "Seems Maps has went back in time. My home in the map is from 7 years ago"

     

    What year shows for the copyright in the lower-right corner?

     

    I think that typically indicates the year the imagery was processed.  I don't think Adobe has any control over that, but I could be wrong.

    Merak75
    Merak75
    Participating Frequently
    May 6, 2022

    Seems Maps has went back in time. My home in the map is from 7 years ago when my house was under construction. It used to be current picture before this update. Annoying....

    M
    Matt Gibson
    Participant
    April 30, 2022

    I've just seen this problem in LR 11.3.1 on my Mac (macOS 11.6.5, iMac 15.1, AMD Radeon R9)

     

    I got here by googling the first messages I saw, "unable to connect to adobe servers"/"map module will not work", but having tried closing Lightroom down with the map module open, on re-opening it this time I saw that error message, followed by a map view, but then the map module appeared to stop updating—I can scroll around the "map" and all I see is black around the single apparently static map image (tiles?) that loaded. Closing LR down from the Library module and re-opening seems to have made the Map module work again.

    Rikk Flohr_Photography
    Community Manager
    Rikk Flohr_PhotographyCommunity Manager
    Community Manager
    April 29, 2022

    Adding bug number

    Rikk Flohr: Adobe Photography Org
      Rikk Flohr_Photography
      Community Manager
      Rikk Flohr_PhotographyCommunity Manager
      Community Manager
      April 25, 2022

      I have two Windows machines I've tested this on.

       

      Machine 1 - Does not exhibit the problem.

      Machine 2 - Did exhibit the problem but - I updated the nVidia drivers to the latest and the problem vanished. 

       

      I can no longer reproduce with nVidia's latest drivers. 

      Rikk Flohr: Adobe Photography Org
      T
      tmickow
      Inspiring
      April 25, 2022

      @Rikk Flohr: Photography  Doesn't appear to be Nvidia specific.  The laptop I'm seeing the problem on uses Intel Iris Xe graphics.  GPU on/off in LrC settings also makes no difference.

      Ian Lyons
      Community Expert
      Ian LyonsCommunity Expert
      Community Expert
      April 25, 2022

      I don't recall the details, but do know that the map module initialisation in 11.3 was updated. The outworkings of these chnages vary by OS, which module you were in prior to restaring, etc. Some folk may see server access issues, others flashing screens and others Oops!

       

       

      The thread definitley needs to be moved to the Bug forum if folk are experiencing problems 

        johnrellis
        johnrellis
        Legend
        April 25, 2022

        @Rikk Flohr: Photography, please move into Bugs.

        T
        tmickow
        Inspiring
        April 25, 2022

        Interesting.  I've been struggling with the Map module recently, but had attributed most of it to a new laptop/GPU.  After seeing your post though, I experimented a bit more and it appears my problems are actually similar to yours.

         

        If I close LrC when I'm in Library, on relaunch the Map module appears to function as expected.

         

        If I close LrC when I'm in Map, on relaunch the Map module doesn't work.  I am not getting any error messages, but when LrC opens, a large world view or a blank screen is displayed and I can't do anything in the map - can't zoom, can't move, can't switch map styles, etc.  The Navigator panel is also non-functional.  Switching to another module and then back to Map doesn't help.  Switching to another module, then closing & relaunching LrC is required to get the Map module to behave normally again.

         

        I am seeing the problem on my laptop running Win 10 21H2 / LrC 11.3 with GPU both on & off.

        I am not seeing the problem on my desktop running Win 10 21H2 / LrC 11.2.

          dj_paige
          dj_paigeAuthor
          Legend
          April 25, 2022

          I am not getting any error messages, but when LrC opens, a large world view or a blank screen is displayed and I can't do anything in the map - can't zoom, can't move, can't switch map styles, etc.

           

          I see both of those with LrC 11.3.1, the on-screen symptoms change from time to time, but what remains constant is that the Map Module doesn't work at all when I am in the situation where I shut down LrC with Map Module on the screen and then later re-start LrC.

          johnrellis
          johnrellis
          Legend
          April 25, 2022

          I see that too with LR 11.3.1 / Windows 10:

           

           

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