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March 16, 2021

P: Message: "The catalog could not be opened due to an unexpected error."

  • March 16, 2021
  • 113 replies
  • 7385 views

This issue has returned.

 

The catalog opened ONCE (and only once) after updating to LrC 10.2; I do this as a test everytime I update LrC.

 

Now, a few days later, I get the pop-up with the error text: "The catalog could not be opened due to an unexpected error."

This topic has been closed for replies.

113 replies

venikz
Participating Frequently
May 19, 2021

Does anyone have any solution? I can't even open Lightroom at all....

I am really desperate. Losing clients, missing deadlines.... 

venikz
Participating Frequently
May 18, 2021

Update: I sent my catalog to the support team because they said it was corrupted got back the repaired catalog... same error!

venikz
Participating Frequently
May 18, 2021

Issue:

 

I was using Lightroom normally yesterday, closed the program and did a backup of my catolog. 

When trying to open Lightroom today it shows me the following error messsage :

 


Image is not available


Image is not available

When choosing adifferent catolog for example a backup I get the same message. 

Try again - same message.

Create a new catolog - same message. 

So basically I am not able to run Lightroom at all since my only option is to quit. 

 

Also my Catolog has a strange name I haven't seen before - Lightroom Catalog-2-2-v10.lrcat.old

 

I tried to restart my Mac, locate the Catolog in a different place, nothing seems to work. 

 

The support was contacted and they run all their usual tests on my machine and checked that all permissions etc. are granted. Only solution so far send the catolog to the support team to check if they can safe it. 

 

If anyone has another idea what to do I would be very grateful! 

 

Thank you!

 

I am running macOS Big Sur Version 11.3.1 on a MacBook Pro (Retina, 13-inch, Early 2015)

3,1 GHz Dual-Core Intel Core i7

16 GB 1867 MHz DDR3

venikz
Participating Frequently
May 17, 2021

The reboot hasn't worked for me yet 😞

Participating Frequently
May 16, 2021

I have the same thing happen all the time. I reboot, and sometimes I have to reboot a few times, and eventually I am able to open my libraries. There is nothing wrong wth my files, it is something to do with LrC.

venikz
Participating Frequently
May 16, 2021

Issue:

 

I was using Lightroom normally yesterday, closed the program and did a backup of my catolog. 

When trying to open Lightroom today it shows me the following error messsage :

 


Image is not available


Image is not available

When choosing adifferent catolog for example a backup I get the same message. 

Try again - same message.

Create a new catolog - same message. 

So basically I am not able to run Lightroom at all since my only option is to quit. 

 

Also my Catolog has a strange name I haven't seen before - Lightroom Catalog-2-2-v10.lrcat.old

 

I tried to restart my Mac, locate the Catolog in a different place, nothing seems to work. 

 

The support was contacted and they run all their usual tests on my machine and checked that all permissions etc. are granted. Only solution so far send the catolog to the support team to check if they can safe it. 

 

If anyone has another idea what to do I would be very grateful! 

 

Thank you!

 

I am running macOS Big Sur Version 11.3.1 on a MacBook Pro (Retina, 13-inch, Early 2015)

3,1 GHz Dual-Core Intel Core i7

16 GB 1867 MHz DDR3

 

Participating Frequently
May 15, 2021

Do we have an update from @Rikk 

Has Adobe acknowledged this is an error and have engineers working on a fix

I sent you a number of catalogs that would not open, could you open them?

This is very,very frustrating for my friend who is not IT literate so every time her catalog corrupts I have to remote control to her machine and restore the backup

The result is a LOYAL LIGHTROOM CUSTOMER IS NO LONGER USING IT 

Participating Frequently
May 11, 2021

I don't actually think you are having problems with your libraries. It is an issue with LTC...

I have had these problems for a while now, and sometimes even if I reboot my Mac several times, I continue to not being able to open my libraries. Then "suddenly" it works again, and I can open the libraries.

Participant
May 11, 2021

This past month I've had repeated catalog issues - the unexpected error, then it wont repair.  The drive was checked - it's fine.  The catalog was renamed, moved to another drive.  I was able to open it and work on images but the next time I attempted to reopen, it's corrupt.  For one Senior session - this is the THIRD time I needed to create a new catalog for her.  I create new catalogs for each Senior and have had 2 others corrupt repeatedly as well.  What is causing this?  I've been setting up catalogs and using Lightroom for years without issue - until this spring.

Participating Frequently
May 9, 2021

I upgraded to LTC 10.2, and ⅔ of the time I also CANNOT open any of my catalogs... THIS IS A BIG ISSUE.

 

I am on two Mac Pros, one running macOS 11.3 RC and the other 11.4 Beta, and all my updates to Adobe Creative Cloud have been prompted by Adobe. Both Mac Pros experience the problem, and the ONLY fix is to reboot, and even that only works half the time.

Yesterday night I had to work and I couldn't open my LR libraries, not a single one fo them. I rebooted three time before I finally was able to open my libraries. This was on my Mac Pro running 11.3 RC.

This needs a fix ASAP, otherwise I have to change my workflow and I really do not want to do that.