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Participating Frequently
May 27, 2015

P: Moving files, resulted in deleting the files

  • May 27, 2015
  • 63 replies
  • 2143 views

I am using Mac OSX and LR CC 2015.

I have a workflow that involves importing thousand of raw photos and then sorting them. In order to sort them, I take a group of photos of the same subject and move them to a temp folder and then repeat until all the photos have been moved to sub categories based on there names. I then move the photos out of the temp folder into the original folder and delete the temp folder.
While attempting to move the folders containing the photos, one of the folders and the 97 photos under it was lost. There is also a descrepancy in the number of photos copied 97 vs 76. And I can no longer find the photos on my hard drive. i did NOT delete the photos. LR seems to have deleted them. This is a HUGE problem.

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63 replies

jkborysAuthor
Participating Frequently
June 17, 2017
yes. please invite me.
Inspiring
June 16, 2017
Sure I will volunteer as beta tester!
Legend
June 16, 2017
Good morning. We'd like to invite you to our prerelease if you're interested in evaluating a fix for this issue. Let us know and we'll get you added.
Alex Petrenko
Known Participant
March 28, 2017
It's a separate issue. No files deleted in this case.
Inspiring
March 28, 2017


1. change to Library mode -> Grid view (press 'g')
2. select > 10 images
3. drag and drop images into any folder - notice the image that is highlighted!
4. error dialog "Error While Moving Files" is displayed that the highlighted image was unable to be moved - see screenshot #2
5. manually drag and drop last file into folder :(

This is not 100% reproducible but on my current system (i7, SSD, 12gb RAM) when sorting panoramas into sub-directories, I get this error about 75% of the time. Also on my old system (AMD Phenom x4 w/ 6gb RAM) I would get this error even more frequently.

Win7 x64. Lightroom v3.4.1 (however this bug has been around since at least v2).


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johnrellis
Legend
March 27, 2017
Very good.  This has been a long-standing issue very hard to nail down, and perhaps this is a source of most or all of the reports over the years.
Rikk Flohr_Photography
Community Manager
March 27, 2017
Using your instructions and test files, John, I was able to duplicate this issue.  A bug has been filed against this thread. 

Thanks to you and Dominik for the instructions. 
Rikk Flohr: Adobe Photography Org
johnrellis
Legend
March 21, 2017
Dominik Busch has identified at least one cause of errors moving folders: Selecting a folder and its contained subfolders and dragging all of them to a new location can cause LR to get confused, moving the subfolders into wrong locations and reporting spurious errors.  To reproduce on OS X:

1. Download and unzip this folder: https://dl.dropboxusercontent.com/u/21811200/LRmovebug.2017.03.20.zip

2. Place the unzipped folder "LR move bug.2017.03.20" on your Desktop.

3. Start Terminal and execute these commands:
cd ~/Desktop/LR\ move\ bug.2017.03.20
sh build.sh ~/Desktop/root 5 5 3
This will create a nested folder tree containing 125 copies of a 44 MB DNG.

4. In LR, import the folder ~/Desktop/root using the Add option.

5. On an external drive, create a folder "dest", add a dummy pic to it, and import "dest" into LR using the Add option.  Then, delete the dummy pic from the catalog and disk.

6. In the LR Folder panel, option-click the triangle next to "root" to expand the tree completely. Then select "root" and all the nested folders:



7. Click and drag "root" to "dest".

8. A number of spurious errors will be reported that look similar to:





9. All the files got copied, but the folder structure was scrambled:

Inspiring
March 20, 2017
To be precise, the folder structure remained intact, just the images were lost.

I have a theory what might have caused this:

When I dragged the folders, one level of subfolders was still expanded. I simply highlighted the containing folders plus all the subfolders and dragged everything to the new location. I did so because I was lazy, the folders happened to be still expanded from what I had done before.

This might lead to conflicting tasks within Lighroom when it tries to move a folder and a contained folder within at the same time. The top level folder tries to move the sub-level since it belongs to it, but the sub-level folder has been highlighted additionally and also tries to move.

Perhaps one of the LR-Gurus could look into that?
Inspiring
March 20, 2017
The same just happened to me. I moved 11 folders, each containing subfolders up to two levels. All the folders/subfolders contained images.

Two folders with subfolders were lost, totalling in 216+128=344 lost images.

I am extremely annoyed that a function offered in Lightroom can have such disastrous consequences. My LR version is 2015.8, OS is 10.11.5. Conventional HD connected via ESATA.