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P: Not detecting .CR3 .SRW files in import section if card is inserted prior to launching

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After the Lightroom 7.3 update, .SRW files from Samsung NX cameras are filtered out when trying to import from an SD card. Only JPEG and other types are shown. The issue appears if the SD card is selected as the Source under the Devices section. The files show up normally if the SD card is selected under the Files section.

Also. If the SD card is inserted after Lightroom is opened, then the .SRW files show up everywhere as well.

It appears to be a bug with the .SRW extension, because you can take any RAW file that Lightroom would normally detect in the import dialogue and rename its extension to .SRW and then it won't be detected, unless I do the workarounds I mentioned.

In LR versions 7.2 and before, the issue isn't apparent and the .SRW files are detected in all situations.

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F

FeedbackCommunityMember

Inspiring

Bonjour,
je viens d'acheter le CANON R5 et malheureusement les fichiers CR3 ne s'importent pas dans Lightroom Classic 9.2.1
Camera Raw 12.2.1

Message : les fichiers semblent être endommagés ou ne pas être pris en charge

Pouvez vous m'aider car j'ai suivi les instructions indiquées ci-dessus et cela ne fonctionne pas

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FeedbackCommunityMember

Inspiring

I have almost the same problem, the photos show up but when I click import only a few photos import then it seems to lock up. LR still works ok just the import stops. MSI pro board, Samsung m.2 drive, I5 processor, 64GB crucial memory running win10...

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Sunil_Bhaskaran

Inspiring

I am sending you an e-mail off list to get some of the images.
Thanks,
Sunil

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F

FeedbackCommunityMember

Inspiring

it is 8.2, Camera Raw 11.2

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Sunil_Bhaskaran

Inspiring

Christina, could you please let us know the version of Lightroom Classic you use? The latest version is 8.2; CR3 files are supported.

Karen, could you please update Lightroom Classic to the latest version? This problem should have been fixed.

Thanks,
Sunil

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F

FeedbackCommunityMember

Inspiring

I have the same problem. My Lightroom CC is updated (more tan 8 version) but does not recognize the CR£ files from my new Canon EOS R camera. I also tried many programs to convert the files but there is no way to read them in my computer and on lightroom (camera raw, digital negative). They all say the file is not supported. Can you help me?

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K

Karen Brockney

Participating Frequently

CR3 files not recognized in Import dialogue when the SD card is inserted before opening Lightroom. Similar to another problem with Samsung RAW files. That description modified for Canon below:

After the Lightroom 7.3 update, .CR3 files from Canon EOS M50 cameras are filtered out when trying to import from an SD card - if the card is inserted before opening the Insert dialogue. Only JPEG and other types are shown. The issue appears if the SD card is selected as the Source under the Devices section. The files show up normally if the SD card is selected under the Files section.

Also. If the SD card is inserted after Lightroom is opened, then the .CR3 files show up everywhere as well.

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J

J453

Legend

Thanks. I think this is the same issue. Confirming with engineer. I may merge your new thread if it is and update this thread there's a fix.

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K

Karen Brockney

Participating Frequently

I have the exact same issue - only with the new Canon CR3 files. Will start another topic for those.

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F