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Warren_g
Warren_g
Participant
Apr 25, 2018 3:02 PM UTC
Needs More Info

P: Not detecting .CR3 .SRW files in import section if card is inserted prior to launching

After the Lightroom 7.3 update, .SRW files from Samsung NX cameras are filtered out when trying to import from an SD card. Only JPEG and other types are shown. The issue appears if the SD card is selected as the Source under the Devices section. The files show up normally if the SD card is selected under the Files section.

Also. If the SD card is inserted after Lightroom is opened, then the .SRW files show up everywhere as well.

It appears to be a bug with the .SRW extension, because you can take any RAW file that Lightroom would normally detect in the import dialogue and rename its extension to .SRW and then it won't be detected, unless I do the workarounds I mentioned.

In LR versions 7.2 and before, the issue isn't apparent and the .SRW files are detected in all situations.

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    16 replies

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    Sunil_Bhaskaran
    Sunil_Bhaskaran
    Inspiring
    Apr 27, 2018 10:55 AM UTC
    Thanks for letting us know.
    We have reproduced this issue internally, and are investigating it.

    Thanks,
    Sunil
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    Rikk Flohr-Retired
    Adobe Employee
    Rikk Flohr-Retired
    Apr 25, 2018 7:46 PM UTC
    Got it. Let me do some testing. 
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    Rikk Flohr: Adobe Photography Org
    Warren_g
    Warren_gAuthor
    Participant
    Apr 25, 2018 6:15 PM UTC
    Ok, I've uploaded one here https://we.tl/Ylj248IViZ
    To reproduce the issue, put the file in an SD card and make sure the SD card is inserted in the PC before opening Lightroom. Then when you click import, look under the "Devices" and "Files" section of Source for that SD card and see if the file is missing in the first.
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    Rikk Flohr-Retired
    Adobe Employee
    Rikk Flohr-Retired
    Apr 25, 2018 4:44 PM UTC
    Warren,  

    Can you supply a file for me that won't show up in the dialog? Upload it to Dropbox, Creative Cloud or similar where you can share it with me?
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    Rikk Flohr: Adobe Photography Org
    Warren_g
    Warren_gAuthor
    Participant
    Apr 25, 2018 4:01 PM UTC
    I just reset the preferences and they are still not recognized. There are a couple of threads on Adobe forums with the same issue https://forums.adobe.com/thread/2482608#  and https://forums.adobe.com/thread/2478401#

    If you don't have a .SRW file handy, you could rename another file and test it yourself. Thank you.
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    Rikk Flohr-Retired
    Adobe Employee
    Rikk Flohr-Retired
    Apr 25, 2018 3:31 PM UTC
    I haven't seen any reports of this so far, Warren. Sometimes weird behavior is corrected/cured by resetting the preferences. 

    Reset Procedure:

    1. Close Lightroom.
    2. Hold down [Alt/Opt]+[Shift] while restarting Lightroom. 
    3. Overwrite the Preferences when prompted by the dialog.
    4. Close Lightroom.
    5. Restart Lightroom.

    Are the .srw files recognized  after resetting the preferences?
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    Rikk Flohr: Adobe Photography Org
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