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Inspiring
June 18, 2011

P: Opening a catalog crashes Lightroom

  • June 18, 2011
  • 32 replies
  • 1237 views

Lightroom 3.4.1 64 bit has stopped working, running Win 7. It try to open a file and then crashes. I've deleted the preference file, reinstalled and even tryed to run the 32 bit version, but no luck. Any ideas. The 800 service is only available until 5PDT and when you can call before 7EDT and you have to wait, there is no support there after you get through level one support. I'm really not happy. Any ideas?

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    FeedbackCommunityMemberAuthor
    Inspiring
    June 18, 2011
    Hi Victoria:
    Yes the file is a catalog. Tried the Ctrl key while starting Lightroom, same result. With or without CTRL key it trys to open the same catalog. The name of the catalog is the last file I was working. I do think it had trouble closing, but not for sure. Thanks
    Victoria Bampton LR Queen
    Community Expert
    Victoria Bampton LR QueenCommunity Expert
    Community Expert
    June 18, 2011
    Hi Tom

    When you say you're trying to open a file, can you please confirm whether that's a catalog that you're trying to open, or whether you open a catalog ok but can't import images into it?

    If it's the catalog that you can't open, can you please hold down the Ctrl key while starting Lightroom and see if you can start a new catalog somewhere? We just need to exclude a few possibilities.

    Also, do you remember what you were doing when it last was working? Did it close cleanly last time you used it?
    Victoria - The Lightroom Queen
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