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FeedbackCommunityMember
Inspiring
Jun 18, 2011 6:15 PM UTC
Released

P: Opening a catalog crashes Lightroom

Lightroom 3.4.1 64 bit has stopped working, running Win 7. It try to open a file and then crashes. I've deleted the preference file, reinstalled and even tryed to run the 32 bit version, but no luck. Any ideas. The 800 service is only available until 5PDT and when you can call before 7EDT and you have to wait, there is no support there after you get through level one support. I'm really not happy. Any ideas?

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    FeedbackCommunityMemberAuthor
    Inspiring
    Jun 18, 2011 11:47 PM UTC
    Thank You The problem is solved! You guys are great!
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    Geoff the kiwi
    Community Expert
    Geoff the kiwiCommunity Expert
    Community Expert
    Jun 18, 2011 11:26 PM UTC
    Yep, that's the issue. Follow Beat's link.............
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    FeedbackCommunityMemberAuthor
    Inspiring
    Jun 18, 2011 11:24 PM UTC
    Catalog name is _5195818.ORF.Ircat. to answer Victoria's question.
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    helen_gossweiler
    Inspiring
    Jun 18, 2011 11:22 PM UTC
    Tom,

    See this post on how to rename your preferences file on Win7.

    Beat
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    FeedbackCommunityMemberAuthor
    Inspiring
    Jun 18, 2011 11:16 PM UTC
    Geoff: Looked through the link you provied. I guess I need to get the preferences file redone. However, I have not located the folder in Lightroom. I am using Win 7, where is the file located? Thank you.
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    Victoria Bampton LR Queen
    Community Expert
    Victoria Bampton LR QueenCommunity Expert
    Community Expert
    Jun 18, 2011 9:23 PM UTC
    Thanks Geoff, I'll check in in the morning.
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    Victoria - The Lightroom Queen
    Geoff the kiwi
    Community Expert
    Geoff the kiwiCommunity Expert
    Community Expert
    Jun 18, 2011 9:21 PM UTC
    Yep, I'll be around for a bit - it's Sunday am here!!
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    Victoria Bampton LR Queen
    Community Expert
    Victoria Bampton LR QueenCommunity Expert
    Community Expert
    Jun 18, 2011 9:16 PM UTC
    You around for a bit Geoff? If so, I'll leave Tom in your capable hands as I'm off to bed. The wonders of international support!
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    Victoria - The Lightroom Queen
    Geoff the kiwi
    Community Expert
    Geoff the kiwiCommunity Expert
    Community Expert
    Jun 18, 2011 9:09 PM UTC
    Look here Tom: http://www.lightroomforums.net/showth...
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    Victoria Bampton LR Queen
    Community Expert
    Victoria Bampton LR QueenCommunity Expert
    Community Expert
    Jun 18, 2011 9:06 PM UTC
    The Ctrl key should bring up a dialog that asks you which catalog to open, and has a 'create new catalog' button. Are you not seeing that dialog?

    What's the name of the last catalog it tries to open? It doesn't have an odd file extension in the name, such as IMG_2059.jpg.lrcat, does it?
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    Victoria - The Lightroom Queen
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