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Participant
September 25, 2016

P: Panels and filmstrip black when switching to Develop

  • September 25, 2016
  • 344 replies
  • 5257 views

Not sure if this is the right place for a bug report, if not could anyone direct me to the right place please.

Clicking develop module at top right from the Library module opens the photo with film strip and both side bars black empty spaces. Initial few times I had to quit and restart Lightroom but then discovered switching to grid view again and develop keyboard short cut, everything comes back.

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344 replies

a.wojtas
Known Participant
March 15, 2017


When working through the Library module flagging photos as rejected with the window maximised (using the green expand button in the top-left corner), the interface around the photo becomes black.

Sometimes the interface can be restored by minimising the window or resizing it. Generally I have to close Lightroom to restore the interface to being usable.



I've only noticed this problem after the latest 2015.9 update.

See screenshot.

System Info:
Lightroom version: CC 2015.9 [ 1106920 ]
License: Creative Cloud
Operating system: Mac OS 10
Version: 10.12 [3]
Application architecture: x64
Logical processor count: 8
Processor speed: 2.2 GHz
Built-in memory: 16,384.0 MB
Real memory available to Lightroom: 16,384.0 MB
Real memory used by Lightroom: 3,369.0 MB (20.5%)
Virtual memory used by Lightroom: 7,297.3 MB
Memory cache size: 3,622.8MB / 3,864.7MB (93.7%)
Maximum thread count used by Camera Raw: 8
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 714MB / 8191MB (8%)
Displays: 1) 2880x1800

Graphics Processor Info:
Intel Iris Pro OpenGL Engine

Check OpenGL support: Passed
Vendor: Intel Inc.
Version: 4.1 INTEL-10.22.29
Renderer: Intel Iris Pro OpenGL Engine
LanguageVersion: 4.10
Inspiring
March 10, 2017
This is indeed a hassle.  I decided to roll back to LR CC 2015.7 and have not been having any more problems.  But it is irritating every month my credit card gets charged $10.70 to know that I am being forced to pay for a sub-optimized program because Adobe and Apple can't find a solution to this five-month-old problem.
Inspiring
March 10, 2017


in the work around answer:
Workaround

When the Lightroom panels appear as black on your Mac, follow the workaround steps given below to resolve this issue:

  1. In the Dock bar on your Mac, right-click the Lightroom icon and select Hide from the menu.

    I dont even get the choices you tell us what to do
    yours:


mine; osx 10.11.6



OMG and now this how many times a week do we have to deal with this kind of stuff
Inspiring
March 10, 2017
this work around fails me cuz for unknown reasons, I dont have the same choices as you.
Altho just bopping around different windows for a while buys me more production time.
OSX 10.11.6
yours:

mine (no "hide" available):

Inspiring
March 10, 2017
I am experiencing the same issue on a 2016 MacBook Pro.  It is very frustrating, particularly considering I am paying monthly for this.
Known Participant
March 9, 2017
Is there a way to follow only the official posts re: a fix and not all the other comments that may come up btwn now and then? 
Rikk Flohr_Photography
Community Manager
March 9, 2017
By commenting, you are already hooked up. Or you can click the Follow button at the top of this page.
Rikk Flohr: Adobe Photography Org
Kh�rt Williams
Inspiring
March 9, 2017
@Rikk Flohr, how do I "watch a thread"? Are you asking that visit this link every day until the issue is resolved? Won't I know there is a fix when the CC app notifies me?
Participating Frequently
March 9, 2017
Thanks for the official response. We have been waiting for months for that. It seemed like adobe either didn't notice or didn't care about this issue which affects a lot of people.
Inspiring
March 9, 2017
Thanks for the answer