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ramaswamyr75239517
Participant
Sep 25, 2016 1:14 PM UTC
Released

P: Panels and filmstrip black when switching to Develop

Not sure if this is the right place for a bug report, if not could anyone direct me to the right place please.

Clicking develop module at top right from the Library module opens the photo with film strip and both side bars black empty spaces. Initial few times I had to quit and restart Lightroom but then discovered switching to grid view again and develop keyboard short cut, everything comes back.

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    343 replies

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    RunningTide
    Participating Frequently
    Mar 9, 2017 9:19 AM UTC
    This is the text:

    Official Response

    The Lightroom team is actively investigating and working on fixing this intermittent issue of UI panels becoming Black, and we are close to finding a solution for it, however, it is not yet in the most current update (6.9/CC2015.9). We are hoping to have it fixed in next update.

    For workaround information please see this document: https://helpx.adobe.com/lightroom/kb/lightroom-panels-black-issue.html

    Thank you for your patience.  
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    FeedbackCommunityMember
    Inspiring
    Mar 9, 2017 9:02 AM UTC
    Thanks. Could you give me the link to this response.
    Best

    Hervé
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    RunningTide
    Participating Frequently
    Mar 9, 2017 8:58 AM UTC
    See the official response from Adobe, 2 days ago.
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    FeedbackCommunityMember
    Inspiring
    Mar 9, 2017 1:32 AM UTC


     I'm on Macos sierra with lightroom CC 2015.8 - When I'm moving from the library module to the development module the right and left panel disappear and become black (they are not closed, but no way to see them). I've to lunch the import module and closed it to see them reappear 
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    Rikk Flohr-Retired
    Adobe Employee
    Rikk Flohr-Retired
    Mar 7, 2017 6:30 PM UTC
    We do not have an ETA.  Watch this thread for updates as we have more informationi to share. 
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    Rikk Flohr: Adobe Photography Org
    jsc909
    Participating Frequently
    Mar 7, 2017 6:27 PM UTC
    Thanks for the info - but can you provide an ETA for a fix?
    This is really dragging on.
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    Rikk Flohr-Retired
    Adobe Employee
    Rikk Flohr-Retired
    Mar 7, 2017 5:57 PM UTC
    The Lightroom team is actively investigating and working on fixing this intermittent issue of UI panels becoming Black, and we are close to finding a solution for it, however, it is not yet in the most current update (6.9/CC2015.9). We are hoping to have it fixed in next update.

    For workaround information please see this document: https://helpx.adobe.com/lightroom/kb/lightroom-panels-black-issue.html

    Thank you for your patience.  
    Translate
    Rikk Flohr: Adobe Photography Org
    FeedbackCommunityMember
    Inspiring
    Mar 6, 2017 3:58 PM UTC
    Black panels bug is now also affecting El Capitan. All workarounds prove temporary.
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    karengd444
    karengd444
    Participating Frequently
    Feb 24, 2017 8:31 PM UTC
    also try the remedy Russell Cardwell mentions in post above, it's working for me
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    Sue Anne Hodges
    Known Participant
    Feb 24, 2017 2:45 AM UTC
    Click the yellow button on the title bar to hide the whole window and then click in the dock to bring back. My experience is that it will refresh and be good for a few minutes but only by quiting and restarting the software will I get a longer lasting relief.
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