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Participating Frequently
September 19, 2024

P: Performance Slow on Large Catalog (540k images). Crash (9690382)

  • September 19, 2024
  • 35 replies
  • 8555 views

I am at my wit's end. I have been a LR user since Beta (2006), and have devoted tens of thousands of hours to creating and managing my catalog. But, in the last 4-6 months, performance (and stability) has reached unusable levels.

 

Here are my system stats (also attached)

 

  • Ryzen 9 79503D
  • 192GB Ram
  • 32TB NVME Raid0 (Catalog + Previews) (17 GB per second sequential read]
  • 96TB Thunderbolt 4 attached RAID 6 (Original Photos) [1.6 GB per second sequential read]
  • Radeon 7900XTX w/ 24GB V-Ram
  • 4X 27 inch 4k displays
  • Windows 10 Pro for Workstations 22H2 - 19045.4894

 

Here are my lightroom settings

 

  • Lightroom 13.5.1
  • Full GPU Acceleration
  • No XMP Autowrite
  • 6.06GB Catalog File Size
  • Catalog Optimized at every close (daily)
  • 3840/High Previews
  • Never Discard 1:1 Previews
  • Replace Embedded Previews during idle OFF
  • Sync OFF
  • 200GB Camera Raw Cache
  • Generate Previews in Parallel ON
  • Enable HDR in Library OFF

 

Here is what I have tried to fix performance

 

  1. Create a brand new catalog and import old catalog into it - no effect
  2. Delete all 8TB of Previews and Cache and regenerate for current catalog - no effect
  3. Optimize Catalog - no effect
  4. Turn Off / On all options I outlined above - no effect
  5. Check all local disk / network attached disk settings, INCLUDING spending $3k on a new thunderbolt 4 NAS - no effect
  6. Reduce Preview Size down from 3840px - unclear effect
  7. Full OS Re-install of Windows

 

Here are my complaints:

 

  1.  LIBRARY PERFORMANCE - Scrolling in library, even with no images selected, is choppy at best. Scrolling library folders and performing basic operations is sluggish and error prone.
  2.  PREVIEW GENERATION - Generating previews does NOT utilize all processors. Re-generating 500k previews is going to take 3-4 weeks, when in the past this has only taken a couple days. Why?
  3.  SLOW IMPORT - Related to 2, importing images is almost impossible because generating previews slows the process down to a complete crawl. I have no idea why this is the case with a system like mine. It took me 4 separate NIGHTS of trying to import 1TB of images recently because the act of creating previews made the import process so slow, and then the program would crash.
    4. LACK OF STABILITY - Since everything takes so long, the numerous crashes the program encounters during normal operation cause deep frustration. Here's a pastebin of one such crash that occurred 10 minutes into re-creating the previews I had deleted in an attempt to solve the terrible performance issues of late. I have experienced numerous others crashes when batch merging HDRs and Panoramas overnight that require me to then slog through the terrible browsing performance to re-select the files and re-batch them, only for the program to crash again in another 2 hours.
    5. SLOW UI OPERATION - Example: setting labels, ratings, keywords, all drag on. Moving between images in library while doing this is barely functional.

 

I rarely post anything on any forum ever, but the fact that my decades of dedication to the program are now being thrown to the winds of "shove AI into everything" rather than focusing on the QUALITY and USABILITY of the tool makes me deeply sad and frustrated.

 

In my view, the execs at Adobe need to take a step back from the AI craze and look at their products. People spend their lives learning your tools. Take some pride in them and make them WORK WELL. If this continues for another half a year, I am throwing it all away for C1 Pro and never looking back. I'll have lost thousands of hours of work, but at least I will have a functional tool once again.

Unfortunately, I have worked designing and building software for 2 decades and I understand how prioritization and decision-making works in a large organization. I know this "bug report" will get zero traction because I am complaining of a myriad of issues with no clear repro steps. But maybe someone will hear my voice and decide to do something about it. But probably not. I will hope, at least.

35 replies

Known Participant
September 23, 2024

Same issues for me since May. Tried several operations without succes. I think this is due to the conversion of catalog since LRC 13.2. I will be patient again 2 months but will go with C1 after to work properly. And Im sad that Adobe's support answered with same operations to realize. Why to not organize a better support with real tests ?

GoldingD
Legend
September 22, 2024
  • Radeon 7900XTX w/ 24GB V-Ram

 

Did you look at the possible AMD Adrenalin setting as game issue? Abut old, may have been fixed.

 

Their have been reported issues with AMD GPU drivers causing all sorts of issues. Appears problem relates to newer updates to the Adrenalin software. Problem is the software, the controll for the GPU in a bid to improve GPU performance, accisentaly trats LrC as a game, and some of the settings that get applied foul up the GPU for LrC.

 

 

 

 

 

Participating Frequently
September 22, 2024

Thanks for your suggestion. I had discovered that post in my search for a solution, but forgot to mention I already tried that. Here are the settings I have configured. I can confirm the issues persist despite checking and disabling all of those features (very few of which were enabled to begin with).

 

Rikk Flohr_Photography
Community Manager
Community Manager
September 19, 2024

We’ve reviewed the email address you use with this forum and find no crash reports in our system.

 

Did you see a crash dialog?

Do you use a different email address when filling out the crash report?

Was the crash dialog Adobe’s? Microsoft’s? 

 

Rikk Flohr: Adobe Photography Org
Participating Frequently
September 19, 2024

I did see a crash dialog. Unfortunately, when I clicked "send", the application hung for 5 minutes, so I gave up. It was not a Windows dialog. But a dump of that crash I mentioned is in the pastebin I referenced in my post.

https://pastebin.com/uMSye9Q9 

Rikk Flohr_Photography
Community Manager
Community Manager
September 19, 2024

If you repeat the crash and see a dialog, be sure to fill it out completely and screenshot it before submitting it. 

Post the screenshot in this thread. 


Crash reports pasted into the forum are of little value in tracking down causes. I reviewed the report and it revealed little without context. A report really needs to be transmitted. 

Thanks. 

Rikk Flohr: Adobe Photography Org
dj_paige
Legend
September 19, 2024

Also, temporarily try turning off the anti-virus to see if that helps.

Participating Frequently
September 19, 2024

No change.

AxelMatt
Community Expert
Community Expert
September 19, 2024

In a first step try resetting the preferences of Lightroom Classic:  How to reset Lightroom Classic preferences (adobe.com)

It's recommended to backup your preferences before you reset the preferences to the default settings: 

https://helpx.adobe.com/lightroom-classic/kb/preference-file-and-other-file-locations.html

 

If this doesn't help try this:

  • Close Lightroom 
  • Take a backup of  this folder : C:\Users\xxxx\AppData\Roaming\Adobe\Lightroom  and rename it to LightroomOld
  • Restart Lightroom

 

Try to deactivate all plugins and check if it's better. If yes, activate one plugin at a time and test whether there is a change in performance.

 

Another try is to create a new catalog, import several images and check it.

 

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 5 - Topaz Photo
Participating Frequently
September 19, 2024

As I described, I attempted to create another catalog. Same issues. It's also not relevant to me to consider a split catalog with fewer images in each. I frequently go back and forth between images in the past, and having to remember where they are in a different catalog would make that impossible.

I will try the preferences / plugins reset. I have done this in the past with no luck, but will try anything at this point.

Participating Frequently
September 22, 2024

I have reset all preferences and can confirm the issues still exist.