Lightroom classic crashing when GPU is enabled

[Max Mirzae]

I am using Lightroom Classic for a while and after latest Lightroom Update if I select Auto or Custom in Edit>Preferences>Use graphic processor then Lightroom will freeze or crash a few second after I open it or start edit photos. 
My system is: 
Mainbaord: Asus Tuf Gaming 650m-plus 

CPU: AMD Ryzen 7700X 

RAM 64GB 
Windows 11 64X
Drivers and Windows are all up to dates 
I have done steps below: 
1- Restarted machine 

2- Tried to update all drivers include GPU, mainbaord and Windows 

3- Disabled the built in GPU (It get worse and start lagging from begining and then crash) 

4- Reinstalled Lightroom 

5- Reinstalled Lightroom on another partition 

6- Increased the cache to 100GB 

7- Use smart preview instead of originals for image editing ticked and unticked both the same 

8- Generate preview in parallel ticked and unticked both the same 

9- By disabling the "Use graphic processor" then it will work and I think it's using the built in GPU 

So basically the summary is like this: 
- Selecting main GPU : crashing 
- Selecting internal GPU: working but not as fast as using main GPU 

- Disable internal GPU in Device management and force using main GPU: very slow and lagging when edit photos 
Any idea or help would be appriciated 

[kglad]

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from cc desktop bugs">

[GoldingD]

Please post your System Information as Lightroom Classic (LrC) reports it. In LrC click on Help, then System Info, then Copy. Paste that information into a reply. Please present all information from first line down to and including Plug-in Info. Info after Plug-in info can be cut out as that is just so much dead space to us non-Techs and it takes up vast amounts of scroll space making the reply less readable and less likely that others will bother with your post.

[Max Mirzae]

Hi GoldingD, 
Thanks for the reply. Please find below information: 

Lightroom Classic version: 13.2 [ 202402141005-bf1aeb84 ]

License: Creative Cloud

Language setting: en

Operating system: Windows 11 - Business Edition

Version: 11.0.22631

Application architecture: x64

System architecture: x64

Logical processor count: 16

Processor speed: 4.4GHz

SqLite Version: 3.36.0

CPU Utilisation: 0.0%

Built-in memory: 64735.8 MB

Dedicated GPU memory used by Lightroom: 2118.2MB / 8146.2MB (26%)

Real memory available to Lightroom: 64735.8 MB

Real memory used by Lightroom: 1989.8 MB (3.0%)

Virtual memory used by Lightroom: 4340.0 MB

GDI objects count: 733

USER objects count: 2514

Process handles count: 2496

Memory cache size: 26.7MB

Internal Camera Raw version: 16.2 [ 1763 ]

Maximum thread count used by Camera Raw: 5

Camera Raw SIMD optimization: SSE2,AVX,AVX2

Camera Raw virtual memory: 635MB / 32367MB (1%)

Camera Raw real memory: 636MB / 64735MB (0%)

Cache1: 

Preview1- RAM:25.0MB, VRAM:0.0MB, MAX_4988.NEF

Preview2- RAM:22.0MB, VRAM:0.0MB, MAX_4990.NEF

NT- RAM:47.0MB, VRAM:0.0MB, Combined:47.0MB

Cache2: 

final1- RAM:192.0MB, VRAM:0.0MB, MAX_4990.NEF

final2- RAM:295.0MB, VRAM:0.0MB, MAX_4988.NEF

T- RAM:487.0MB, VRAM:0.0MB, Combined:487.0MB

Cache3: 

m:26.7MB, n:75.1MB

U-main: 79.0MB

System DPI setting: 96 DPI

Desktop composition enabled: Yes

Standard Preview Size: 3440 pixels

Displays: 1) 3440x1440

Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No

Graphics Processor Info: 

DirectX: AMD Radeon RX 6600 (31.0.24027.1012)

Init State: GPU for Export supported by default

User Preference: Off

Application folder: D:\Adobe\Adobe Lightroom Classic

Library Path: D:\Adobe\Adobe Lightroom Classic\Cathalog\Lightroom Catalog\Lightroom Catalog.lrcat

Settings Folder: C:\Users\Maxmi\AppData\Roaming\Adobe\Lightroom

Installed Plugins: 

1) AdobeStock

2) Flickr

3) Helicon Focus Export

4) Nikon Tether Plugin

Config.lua flags: None

Adapter #1: Vendor : 1002

Device : 73ff

Subsystem : 5d51043

Revision : c7

Video Memory : 8146

Adapter #2: Vendor : 1002

Device : 164e

Subsystem : 88771043

Revision : c3

Video Memory : 1e5

Adapter #3: Vendor : 1414

Device : 8c

Subsystem : 0

Revision : 0

Video Memory : 0

[Ian Lyons]

The usual reasons for issues such as you describe are down to outdated or broken GPU drivers. I recommend that you install the latest driver for your GPU. This can be found at https://www.amd.com/en/support/kb/release-notes/rn-rad-win-24-3-1

Also, make sure that you renable the GPU to 'Auto'

[Max Mirzae]

Hi there,
As I mentioned in my previous post all drivers are up to dates.
Also uninstalled all drivers with AMD uninstall tools and reinstalled but
no luck.

Regards,
Max

[Ian Lyons]

Have a look at the suggestions at https://www.reddit.com/r/radeon/comments/1ad69lg/lightroom_classic_crashing_on_the_latest_driver/

Most of the AMD features that folk in above suggest disabling relate to gaming.

[Max Mirzae]

Thanks for that, I already saw that.
I just tested something and it seems it fixed the issue but need more
testing.
I had two PCIe ports on my motherboard one close to cpu and one a bit far.
I switched the GPU to the far one and disabled internal GPU from device
management in windows.
Switched the GPU back to Auto in Lr.
Worked with all features of Lr for around 20 minutes no lag or crash!!
Before this change it always crashed less than 30sec.
I will work more with Lr in coming days to make sure it won't crash again.
I will keep you posted.
Thanks again for your help.

[Ian Lyons]

Thanks for providing the update. Hopefully, the changes you've made will stop the GPU related crashes.

[Max Mirzae]

Hi,
I can confirm the change was successful and now issue after that.
Also based on the link that you shared, again I can confirm it's 100% true.
If I enable all the game tweaks again Lr will crash.
Thanks again for your great help.

Regards,
Max

[Diko.bg]

Hi.

Could you please elaborate on "all the game tweaks". I think I suffer similiar issue. Need to check what to disable and how.

Thanks in advance. @Max Mirzae 

[Max Mirzae]

Hi Diko.bg 
I selected the Custome profile in AMD Software Adrenalin edition and turen off all settings. 
Please let me know if you have any more questions. 
Thanks , Max

[Max Mirzae]

Sorry I forgot to mention you @Diko.bg  in the previous post 

[Diko.bg]

Thanks for the swift response. 🙂

With me would be a little bit difficult. I am NVIDIA 😉

However I use both the RTX 4090 & and the 14900k GPUs... will start by disabling the CPUs GPU.

And see from there where we are going.

[Max Mirzae]

No worries,
NVIDIA should have the same settings to disable the Gaming settings.
I already disabled the built-in GPU.

[GoldingD]

Thanks for the swift response. 🙂

With me would be a little bit difficult. I am NVIDIA 😉

However I use both the RTX 4090 & and the 14900k GPUs... will start by disabling the CPUs GPU.

And see from there where we are going.

By @Diko.bg

The above issue, and the oddity where AMD is treating LrC as a game, applys to AMD, not NVIDIA. Now in the NVIDIA application GeForce Experience, a section exist for applying settings for various applications, mostly games, and they do include LrC in that (separately) , that is to say, modify various settings in the GPU as to support LrC, but NVIDIA gets it correct, they treat LrC separately from a Game. And they did nor foul up.  It appears AMD attempted to provide a similar bit of tweaking but someone at AMD fouled up in the LrC treatment.

As for your GPU issues, as you have NVIDIA product(s), I would recommend that you post your own Discussion.

P.S. Do you mean that you have two different model GPU's in your computer? If so, in your own Discussion, point that out. That can be a problem in LrC.

https://helpx.adobe.com/lightroom-classic/kb/lightroom-gpu-faq.html

[KR Seals]

I think the answer to that is yes. The 14900K is his CPU with built in GPU.  Intel processors without an internal processor are suffixed with an F.

My I7-14700 has a built in GPU but the motherboard automatically disables it when a discrete GPU is plugged in.

[MattWalshPhoto]

Hi there

Here is my System Info and Crash Report:

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Lightroom Classic keeps crashing when selecting Denoise AI, and I want to use my GPU instead of disabling it as it is much faster.

Any advice? I have followed all steps on this article as well with no joy: https://helpx.adobe.com/lightroom-classic/kb/troubleshoot-gpu.html

[johnrellis]

@MattWalshPhoto: "<gpuinfo availability="Running/Full Power" adapterCompatibility="Intel Corporation" adapterRAM="2047 MB" caption="Intel(R) Arc(TM) Graphics" description="Intel(R) Arc(TM) Graphics" driverDate="20241011000000.000000-000" driverVersion="32.0.101.6127""

That driver is 7 months old. As the next step, update to the latest driver from here:

https://www.intel.com/content/www/us/en/download/785597/intel-arc-iris-xe-graphics-windows.html?wapk... 

Note that you can't rely on Windows Update or manufacturers' utilities to keep your drivers up-to-date -- they don't.

[MattWalshPhoto]

Thanks a lot for this. I installed this driver and it works, but the Intel Graphics Software app then tells me that there is another update. When I download and install this update, it then doesn't work again. Do you by any chance know why this would be?

[johnrellis · Accepted solution]

"I installed this driver and it works, but the Intel Graphics Software app then tells me that there is another update. When I download and install this update, it then doesn't work again."

Based on many reports here over the years, Windows Update and the manufacturers' update utilities aren't to be trusted -- they sometimes don't provide the most recent drivers listed on their web sites.  That's why Adobe's help article says to go directly to the manufacturer's web site.

As an industry, graphics drivers are a mess.  For the past several years, more and more apps like LR are using GPUs for "AI" algorithms, in ways much different than games synthesizing images of monsters. These apps are tripping over many, many bugs in the drivers, and the GPU manufacturers end up releasing new versions of the drivers a couple times a month.  LR has been under pressure from customers to offer state-of-the art photo processing at reasonable speeds, so Adobe has been fairly aggressive at using the GPUs more heavily; you can see from this forum that LR is frequently tripping over the GPU bugs.