Known Participant

P: Placing photos on Map module erratic and slow since update LR Classic CC 7.5 (Windows)

Forum|Forum|7 years ago
August 22, 2018
116 replies
2482 views

I geotag photos on a daily basis, and today, after updating LR Classic CC to version 7.5, I was going to resume my geotagging tasks as usual, but then I started to experience weird issues when placing photos on the map.

Most of the time, the problem is that I drag the photo from the filmstrip to the map (in the Map module, of course), and nothing happens (no photo on the map, no gps coordinates in the metadata). If I drag and hold the photo over the map for a few seconds before releasing the mouse button, sometimes it does place the photo.

I would say it's even more difficult when I select several photos and try to place them on the same spot at once, but I can't say absolutely for sure.

Also, selecting the photo (or photos) and then Ctrl+clicking (Windows) on the map to place them stopped working altogether as soon as I updated to 7.5, no matter how long I kept the keys or mouse button pressed down, or how many times I tried (previously, I was using this shortcut dozens of times a day).

Since I do need to keep geotagging photos, and with v7.5 it was much more difficult, I've downgraded to 7.4 and now things are working ok again. Of course I can't absolutely say for sure that this is an universal issue but... this is what's happening on my system. Any idea what could be going on? Thanks.

My first 10 lines in Help>Sytem info:

Lightroom Classic version: 7.5 [ 1186149 ]
License: Creative Cloud
Language setting: en
Operating system: Windows 10 - Business Edition
Version: 10.0.17134
Application architecture: x64
System architecture: x64
Logical processor count: 8
Processor speed: 4,0 GHz
Built-in memory: 16314,6 MB

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john beardsworth

Community Expert

Is reverse geocoding enabled? Catalog Settings, Metadata tab, Look up City....

I have it disabled, and suspect it may be relevant to the problem.

john beardsworth

Community Expert

I also see this and have been unable to identify a pattern. There was an API change in 7.4, and I suspect this is the underlying issue.

F

Fred_van_Os

Participating Frequently

Thanks for the answer. I will give it try.

Carlos_OliverasAuthor

Known Participant

Hey Fred, just so you know, although I said it was solved, the next day this issue was happening again. But now I've realised that, by closing and restarting LR, eventually the map Module works again. Normally it takes 1 restart, 2 tops, and that's if the issue happens at all to begin with (now it only happens every now and then).

I guess it's another one of those quirks that appear with one update, and then go away with the next update. Or so I hope...

PS. I don't know if this has anything to do, but I also use 2 screens.

F

Fred_van_Os

Participating Frequently

On a mac, I have the same problems. in version 7.5 I cannot place my photo's on the map to geotag them.

Lightroom Classic version: 7.5 [ 1186149 ]License: Creative Cloud
Language setting: en
Operating system: Mac OS 10
Version: 10.11.6 [15G18013]
Application architecture: x64
Logical processor count: 16
Processor speed: 2,2 GHz
Built-in memory: 16.384,0 MB
Real memory available to Lightroom: 16.384,0 MB
Real memory used by Lightroom: 863,3 MB (5,2%)

I have reset the pref. But that didn't make a difference. Als. I use 2 screens. On one the map, on the other a grid-view, from where I drag the photos to the map. I makes no difference when I use the filmstrip at the bottom. Adreslookup is running.

Carlos_OliverasAuthor

Known Participant

Well, an update before I thought...

The Address Lookup feature stopped working on my computer with LR 7.4 a while ago (?). Out of desperation, I updated again to 7.5, to see what happened this time around.

The first time I opened LR 7.5 right after this second update, I was (again) unable to geo-tag any photo (no dragging, no ctrl+clicking, no right click and "Add GPS coord."... Nothing). But this time, instead of trying with more photos, I quickly closed LR, and then I started it again. And now it is working! (Both geotagging and the Adress Lookup).

Of course, I already tried restarting the first time I updated. The only difference is that, on my first update to 7.5, I spent a while trying to put photos on the map (to no avail) before I finally tried restarting LR. It's as if insisting on this on the first run made the issue stick. Or maybe it's just coincidence.

Whatever the real reason, I just hope it stays like this. Thanks again for your help, GOapher!

Carlos_OliverasAuthor

Known Participant

Yes, I did get that scary message about the map Module (or at least the ability to display photos on the map) going away on november 30th 2018 , until Rikk Flohr gave a definite answer about the subject on this thread.

Still, I am not sure whether the Address Lookup service experienced any pause during this time. I did not pause it, at least that I am aware of.

I will give a try to cleaning the preferences when I can, but first I would need to update to 7.5 again (which for some reason, takes a while, same as updating any CC app), then if it doesn't work, roll back again to 7.4 and set my preferences again. So, I will have to set some time aside to try that. Also, since 7.5 is pretty new and (so far) no one else seems to complain about this issue, I would also like to wait and see if other people are experiencing this problem.

When I do so, I will let you know the results. Thanks for your attention to this matter.

G

Goapher

Adobe Employee

Wow, CS Chua - great to hear your experience! Were you trying that with the new 7.5 update?

G

Goapher

Adobe Employee

Thanks, Carlos for more details.

While on the previous version, and using the Map module, were you prompted with any information regarding the Map feature and its availability? Could you also please confirm that the Address Lookup service was never paused/restarted while Lightroom was running?

While I was able to reproduce the problem and investigating it, I cleaned the preferences and restarted Lightroom. Now geo-tagging images, including drag-drop of photos, and Ctrl+Click, works as expected without any issues. I was wondering if you could also try that to see if it starts working on your main machine. Let us know when you try that.

I will keep digging for this issue again on my workdesk. Thanks for your patience.

Carlos_OliverasAuthor

Known Participant

I have updated LR Classic on a different computer (this one was updated from 7.3.1 straight to 7.5), and strangely enough, the same issue happens, albeit not so often. Matter of fact, sometimes it works flawlessly for several photos in a row, then it won't work with one or two photos, then it will work again (while on my main computer it failed most of the time). Still can't find a reason or a pattern for this erratic behavior.

The first lines in system info for this other computer where it works better (but still not 100% as it did before the update):

Lightroom Classic version: 7.5 [ 1186149 ]
License: Creative Cloud
Language setting: en
Operating system: Windows 10 - Home Premium Edition
Version: 10.0.17134
Application architecture: x64
System architecture: x64
Logical processor count: 8
Processor speed: 2,6 GHz
Built-in memory: 16301,6 MB

Thanks.

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