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P: Placing photos on Map module erratic and slow since update LR Classic CC 7.5 (Windows)

Forum|Forum|7 years ago
August 22, 2018
116 replies
2481 views

I geotag photos on a daily basis, and today, after updating LR Classic CC to version 7.5, I was going to resume my geotagging tasks as usual, but then I started to experience weird issues when placing photos on the map.

Most of the time, the problem is that I drag the photo from the filmstrip to the map (in the Map module, of course), and nothing happens (no photo on the map, no gps coordinates in the metadata). If I drag and hold the photo over the map for a few seconds before releasing the mouse button, sometimes it does place the photo.

I would say it's even more difficult when I select several photos and try to place them on the same spot at once, but I can't say absolutely for sure.

Also, selecting the photo (or photos) and then Ctrl+clicking (Windows) on the map to place them stopped working altogether as soon as I updated to 7.5, no matter how long I kept the keys or mouse button pressed down, or how many times I tried (previously, I was using this shortcut dozens of times a day).

Since I do need to keep geotagging photos, and with v7.5 it was much more difficult, I've downgraded to 7.4 and now things are working ok again. Of course I can't absolutely say for sure that this is an universal issue but... this is what's happening on my system. Any idea what could be going on? Thanks.

My first 10 lines in Help>Sytem info:

Lightroom Classic version: 7.5 [ 1186149 ]
License: Creative Cloud
Language setting: en
Operating system: Windows 10 - Business Edition
Version: 10.0.17134
Application architecture: x64
System architecture: x64
Logical processor count: 8
Processor speed: 4,0 GHz
Built-in memory: 16314,6 MB

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G

Goapher

Adobe Employee

Thanks for the reply, Philippe, and sorry for not detailing the steps more clearly. There is no need to search for the config.lua file.

Please launch Lightroom Classic CC 8.0, and open any catalog. Then under the Help menu in LR Classic CC 8.0, there is a menu 'System Info...'. Select the menu - it will open up a dialog with the system information, and other relevant details. Please copy the same and post them here.

Thanks again.

A

Anonymous

@Goapher thanks for your interest.

I can't find any config.lua file on my computer.
I looked for it on my entire disk, especially here : C:\Users\Philippe\AppData\Roaming\Adobe\Lightroom

What kind of system info do you need ? Is that useful ? RackMultipart201811121109491l2-cab121b5-98e6-471b-8dce-7764e7c1ae7c-761202059.JPG

RackMultipart201811121109491l2-cab121b5-98e6-471b-8dce-7764e7c1ae7c-761202059.JPG

G

Goapher

Adobe Employee

Sorry to hear that - could you please post the initial lines from System Info (available under menu Help->System Info) - up to and including the section "Config.lua flags"?

Thanks.

A

Anonymous

Hello.

I'm a french user. I apologize for my poor english.

Last week, I have installed LR Classic CC 8.0 and I experience a major issue with the MAP MODULE : I can't connect the map.
The message "The map is offline" remains on a grey map, as the gauge turns and turns...

I have tried to reboot, reinstall, run in initialization mode (CTRL+ALT+SHIFT+LR icon).
Nothing had worked. The map is still offline.

My connection is not very fast, but correct. I use triple play VDSL2 protocol with Freebox Revolution 6.

Thanks for your help, if available.

Regards.

johnrellis

Legend

G0apher, I think your copy-paste messed up the quotes! The correct lines are:

-- BEGIN
loggers["AgReverseGeocodeService"] = {
    logLevel = 'trace',
    action = 'logfile',
}
-- END

G

Goapher

Adobe Employee

Hi Marcus,
Sorry to hear that. Could you help provide some log files, to help us investigate this issue further?

On Mac, a text file named config.lua file can be found at the below location (create one if not present already):
"/Users/<user-name>/Library/Application Support/Adobe/Lightroom/config.lua"

Tip: To navigate to the above location, press "Cmd+Shift+G" in Finder, and paste "~/Library/Application Support/" in the text field.

Please add the following lines in the file (caution: copy-paste may mess up the quotes)

-- BEGIN
loggers[“AgReverseGeocodeService”] = {
logLevel = ‘trace’,
action = ‘logfile’,
}
-- END

Now, try dragging and dropping images onto the Map view. The resulting log file (AgReverseGeocodeService.log) should be in the User's Documents folder. Please share the same via email.

Thanks again for helping us investigate this issue!

F

FeedbackCommunityMember

Inspiring

Same issue here: Drag & drop of pictures does NOT work with Lightroom CC 8.0 on MacOS 10.14

Rikk Flohr_Photography

Michael this is correct. Lightroom 7.x will lose map functionality on November 30.

Lightroom 7.x is now a prior version and no longer receives updates. In order to use Map functionality after November 30, 2018 you will need to update to 8.x

Rikk Flohr: Adobe Photography Org

F

FeedbackCommunityMember

Inspiring

Lightroom 7.5 does again show a message, that it is no longer working after November 2018. Is this really true? Should this be the way to fix the problems? Really?! Should I use Zoner Photo Studio zu place GPS Data? I do not want to Upgrade to Version 8 until all the other Problems, that are reported, are fixed.

G

Goapher

Adobe Employee

Thanks, good to know it's working fine for you now!

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