Skip to main content
Carlos_Oliveras
Carlos_Oliveras
Known Participant
August 22, 2018

P: Placing photos on Map module erratic and slow since update LR Classic CC 7.5 (Windows)

  • August 22, 2018
  • 116 replies
  • 2481 views

I geotag photos on a daily basis, and today, after updating LR Classic CC to version 7.5, I was going to resume my geotagging tasks as usual, but then I started to experience weird issues when placing photos on the map.

Most of the time, the problem is that I drag the photo from the filmstrip to the map (in the Map module, of course), and nothing happens (no photo on the map, no gps coordinates in the metadata). If I drag and hold the photo over the map for a few seconds before releasing the mouse button, sometimes it does place the photo.

I would say it's even more difficult when I select several photos and try to place them on the same spot at once, but I can't say absolutely for sure.

Also, selecting the photo (or photos) and then Ctrl+clicking (Windows) on the map to place them stopped working altogether as soon as I updated to 7.5, no matter how long I kept the keys or mouse button pressed down, or how many times I tried (previously, I was using this shortcut dozens of times a day).

Since I do need to keep geotagging photos, and with v7.5 it was much more difficult, I've downgraded to 7.4 and now things are working ok again. Of course I can't absolutely say for sure that this is an universal issue but... this is what's happening on my system. Any idea what could be going on? Thanks.

My first 10 lines in Help>Sytem info:

Lightroom Classic version: 7.5 [ 1186149 ]
License: Creative Cloud
Language setting: en
Operating system: Windows 10 - Business Edition
Version: 10.0.17134
Application architecture: x64
System architecture: x64
Logical processor count: 8
Processor speed: 4,0 GHz
Built-in memory: 16314,6 MB

    This topic has been closed for replies.

    116 replies

    Show previous replies
    F
    FeedbackCommunityMember
    Inspiring
    October 21, 2018

    Hi,

    Unfortunately, I already uninstalled Lightroom Classic CC, deleted the content of %appdata%\Adobe\Lightroom and reinstalled (after a reboot) version 7.5 on one computer and version 8.0 on the other before I could read your message.

    On both machines dragging a picture onto map, right click on map "Add GPS coordinates to selected pictures" and moving a map icon to update GPS locations worked after reinstallation.

    Regards,
    Guy

    G
    Adobe Employee
    Goapher
    Adobe Employee
    October 20, 2018
    Sorry to hear that. We have tried the same multiple times, and have not seen the issue. Could you help provide some log files, to help us investigate this issue further?

    On Windows, config.lua file can be found at "C:\Users\<user-name>\AppData\Roaming\Adobe\Lightroom". Please add the following lines in the file:

    -- BEGIN
    loggers[“AgReverseGeocodeService”] = {
        logLevel = ‘trace’,
        action = ‘logfile’,
    }
    -- END

    The resulting log file (AgReverseGeocodeService.log) should be in the User's Documents folder. Please share the same via email. 

    Thanks again for helping us investigate this issue!

    F
    FeedbackCommunityMember
    Inspiring
    October 18, 2018
    Hi,
    I have exactly the same issue on two different computers running Windows 1803 and 1809. Unfortunately the 8.0 update did not solve the problem.
    Regards,
    Guy

    Rikk Flohr_Photography
    Community Manager
    Rikk Flohr_PhotographyCommunity Manager
    October 17, 2018
    I've reopened the bug and alerted the team. 
    Rikk Flohr: Adobe Photography Org
    F
    FeedbackCommunityMember
    Inspiring
    October 17, 2018
    I have similar "drag and drop" problem in the map module (on two different computers) since introduction of 7.5. The new version (8.0) did not help me. Please solve this bug.
    J
    jsanzgar
    Participating Frequently
    October 16, 2018
    I have downloaded the new version (8.0) and it is still not working, sorry
    Rikk Flohr_Photography
    Community Manager
    Rikk Flohr_PhotographyCommunity Manager
    October 15, 2018
    Greetings, 

    The Lightroom Classic CC was updated today and contains a fix for this issue. Please download the new version and give it a try and let us know how it works.
    Rikk Flohr: Adobe Photography Org
    R
    reeteshm57842676
    Participating Frequently
    October 10, 2018
    @7922987 VanderBilt -- we will look into this issue. 
    alanjr_uk
    alanjr_uk
    Inspiring
    October 5, 2018
    OK now having the issue again, this time on my laptop.  Win + G doesn't so anything on my machine but behaviour is exactly as described by many others in this thread - drag photos onto map and nothing happens.  Randomly after switching to/from map mode it will sometimes tag them, but not reliably.
    F
    FeedbackCommunityMember
    Inspiring
    October 4, 2018
    Hi,
    the YouTube Video Looks exactely as i described some weeks ago:
    i wrote;

    Unfortunately i have to report the following behavior:
    Map Module seems to work fine, until i switch to another Module - i.e the Library to select another Folder - Going then back to the Map module does what is described here: no entries possible by dragging a photo to the map.
    Restarting Lightroom brings me back to the map module and everything seems to be OK, so long i do not switch again to an other Module. After that die Map module stops functioning again.

    Sometimes i watched Problems when updating a position: ie. dragging the photo to a new position. This fails until i delete the Geo data by hitting the delete button with the map icon selected. After that i can drag the image to a new position. I think to remember, that this was also possible in the past.

    Beside that i have noticed, that sometimes an updated position flips back to the position it was before. (on the map) To stop that a restart of Lightroom is necessary.  Looks like the new position is not written to the database.

    So many failures at an update that should be mostly a bug-fix.
    I am running win 10 prof. latest

    regards 
    mikel


    As further Information i have to tell, that my described behavior is the same on two totally different  Computers: Work and home. They have different Windows Versions and totally different hardware. I am Shure: if Jamime Sanz restarts Lightroom positioning works again!


    Regards Mikel
    Show more replies
    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices