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Participant
November 7, 2022

P: Print Module, Page Set Up Crashes Lightroom Classic V 12.0.1

  • November 7, 2022
  • 260 replies
  • 20832 views

Good day. I ran across this issue yesterday, 6 Nov, and I'm not sure who (Adobe, Apple, Epson) is responsible for t/s and fix- it is frustrating. Simple to explain - fixing is another issure entirely.

 

I'm using a 16" 2019, Intel MacBook Pro w/32Gb Ram. I upgraded to MacOS Ventura and Lightroom Classic v12.0.1.  Going into Print Module and trying to select Page Set Up crashes Lightroom. I tried restarting the computer, resetting LR Preferences and turning off GPU Acceleration to no avail. 

Do the LR Print Module, Page Set Up and Printer Settings, pull their input from the printer manufacturer drivers? Again, I'm not sure who is responsible or even how to go about troubleshooting/fixing. Any help/advise would be appreciated. Thanks in advance.

I have two projects for customers in work - I should have known better than to upgrade this soon.

 

 

This topic has been closed for replies.

260 replies

TheDigitalDog
Inspiring
November 18, 2022

No issues using the Page Setup on any of my Epson printers with the latest version of Lightroom Classic. 

Very often, the fix for Epson issues is what I like to call the Epson Enema:

1.Delete all instances of Epson printers from System Preferences (System Settings in Ventura)>Print & Fax.

2.Then go to /Library/Printers and toss the whole Epson folder.

3.Toss LFP Remote Panel (IF you are using this utility for your printer).

4.Then reinstall drivers from Epson and never Apple.
 
Next, if you keep crashing, try the following: 
Try logging into another account (you may need to make one); still crashing? 
Try starting up in Safe mode (hold down Shift Key when booting); still crashing? 
You might want to try running a free utility like Onyx: still crashing? 
https://www.titanium-software.fr/en/onyx.html
Also view:
https://www.macworld.com/article/352902/onyx-review-macos.html
https://www.macworld.com/article/224955/how-to-reset-a-macs-nvram-pram-and-smc.html
From Adobe:
https://helpx.adobe.com/photoshop/kb/basic-troubleshooting.html
 

 

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"
Known Participant
November 18, 2022

Hi have exactly the same problem...macbook pro, ventura 13.0.1.  Hit the "page set up"...IMMEDIATE CRASH!

Have spent a total of three hours on phone with Adobe support (in three sessions) and they are still unable to correct the problem.  I suspect this is a conflict with the new OS.  I am scheduled for a fourth call tomorrow morning.

apalca
Participating Frequently
November 15, 2022

Meanwhile I deleted all Epson drivers and software, using their uninstall.app, and installed drivers anew from the Epson site (so as to have all the possibilities and not the slimmed-down-Apple-Airprint version). The  interface has changed for the worse, too many options, badly organized - no idea whether LR, Apple or Epson is to blame. In LR and e.g. Pages I only have the very basic default settings, in Preview I have in addition a number of Photo settings (different for each of the two printers). My own print presets are nowhere to be seen. I did locate them in the library>preferences folder, but (a) how do I get the printer, or LR (and PS by the way) to use them and (b) could this be an outdated file that causes the crashes? In which case I'd rather not revive it.

 

(By the way, Inhad to type this on my iPad as the 'reply' button on this website doesn't work in FF and Safari with Ventura - now I know again why I have always been slow to update  😞  Some other apps crash too - a day of my life wasted...

Participant
November 15, 2022
Rikk Flohr_Photography
Community Manager
Community Manager
November 15, 2022

If you are affected by this crash, engineering is requesting a video recording showing the actions that cause the crash. Please post a video showing the bad behavior if possible. 

 

Thank you!

Rikk Flohr: Adobe Photography Org
Participant
November 15, 2022

Sobald man den Button "Drucker einrichten" in Druckmodul drückt stürzt Lightroom ab, jedes Mal

apalca
Participating Frequently
November 14, 2022

Today I updated to Ventura on my i-Mac and apparently my Adobe apps were updated as well. My LR Classic version is 12.01. Everything seemed fine, until I tried printing. I use 2 different Epson printers.

 

When I clicked 'printer' (below right) the preset field said 'none'. When I tried to select one of my print presets (i.e. to click on in the list) LR crashed.With the other printer same story.

 

(NB  'print preset' = combination of settings for: type of paper+print quality+paper feed; I created these for matte paper, normal paper, rice paper etc;and use them for occasional jobs and to create print templates - which include more, also paper size, margins etc.)

 

As Apple sometimes installs its own versions of printer drivers I decided to install the latest drivers and software updates directly from the Epson site. But  LR still crashed on choosing a preset.

 

I followed all Adobe recommendations listed here https://helpx.adobe.com/lightroom-classic/kb/troubleshoot-crash-or-freeze.html. I reset preferences etc. checked all settings  -no luck. I have now counted 8 or 9 crashes at exactly the same point.

 

I have been using LR and Epson printers for more than 10 years and never had this before. It must be related to the updates. I can make a new preset and print with it. However, the interface has become very complex, with an extra layer in between.

 

E.g. to check print quality I click 'printer', popup window appears, I click to open 'printer options', click 'printer settings' which opens a second popup and then I get to see the window resembling what I was used to - but only for paper type and print quality.

 

It is as if two systems are kind of mixed up. There ar emany settings, some of which I have never seen before, but on the other hand I have not found how to change paper feed - one of my Epsons has 3 paper feeds but I haven't come across the option to choose back/front/default feed.

 

Anyone can shed light on this? I am really worried, I have perfected a range of presets over the years and I was always so happy with the way Lightroom handled printing and now it is all messed up...

Participant
November 14, 2022

Lightroom stürzt ab sobald der Button "Seite einrichten" im Druckmodul betätigt wird...

GoldingD
Legend
November 13, 2022
Participant
November 13, 2022

Have you gotten no response? I'm using a Canon printer, but having the exact same problem. I hope somebody knows a work around.