Skip to main content
Oirada
Known Participant
November 25, 2015

P: "Print to file" in Print Module fails to export

  • November 25, 2015
  • 44 replies
  • 1682 views

I am running OSX El Capitan and 50% of the time Print to File fails to export the file. Have to try a second attempt which is always successfull.
I don't get any error message (also export progress bar is ok), it just does not save the file in the chosen location.

I can also predict when it fails and when not, the "Save as" window in the Finder is slightly different.

Am I the only one with this issue?

This topic has been closed for replies.

44 replies

Oirada
OiradaAuthor
Known Participant
March 3, 2016
Depends what we mean for "first save". If your folder is empty and you are saving the very first image then it will not fail. After the first picture is saved, any first attempt to save any other picture will fail while the second attempt will be successful. So if that is what you meant we are on the same page. But please bear in mind that the first attempt (to save any other pic after the first) will fail regardless of the file name.
RikkFlohr: Inactive
Inspiring
March 3, 2016
I cannot make it fail on the first save - only the second and only if I alter the file name. I have submitted a bug report and referenced this thread so hopefully Adobe engineering can determine if it is a LR problem or an El Capitan issue.
Oirada
OiradaAuthor
Known Participant
March 3, 2016
No, the first attempt is the one always unsuccessful, unless the folder where I am saving contains no other picture. The second attempt is still done on the same picture, I do not select a second image, I just click on print to file a second time and it works. Any clue? A bug of Lightroom or OSX?

If I want to make the first attemp sucessfull I have to click on the dropdown menu and select a different folder instead of "To print" and then switch back to "To Print".

Thanks
RikkFlohr: Inactive
Inspiring
March 3, 2016
2012 MBPr - 10.11.3

I just tested 10 files and was successful 100%. Ten Files Printed - Ten JPGs created - all with the correct image.

Can you show me a screen capture of your Print Job and Page panels?

Question: Does it only happen when you type in a different file name than the default filename "untitled"
RikkFlohr: Inactive
Inspiring
March 3, 2016
2012 MBPR 10.11.3

I found a way to make it fail. The Save Dialog differences were the clue. The Default Filename has been changed and that is where the failure occurs.

Steps to Repro:

1. Select Image - Print to File - Image Saves.
2. Select Second Image - Print to File - Change the filename manually - Image fails to appear.

Can you confirm that this accounts for your failure?
Oirada
OiradaAuthor
Known Participant
March 3, 2016
OK, so here is the thing, my Mac is a Macbook Pro Early 2015 in its basic configuration (128 GB, 8 GB RAM etc).
The first image is what I get when I click on "print to file" the first time (0% success rate, it never saves the jpg). You see that there is a picture in the folder already selected and viewable on the right in the saving screen.

The second image is what I get when I click on "print to file" for the second time (for the same picture). The second attempt works all the time. You can see that the save window is different, only the directory/folder is selected.



denyc62270648
Participant
March 3, 2016
El captain 10,11,3
denyc62270648
Participant
March 3, 2016
same problem for me
Oirada
OiradaAuthor
Known Participant
March 3, 2016
OK, will provide later today when I am home. Will also provide screenshots of the "save as" windows that works and the one that does not work. Thanks
RikkFlohr: Inactive
Inspiring
March 3, 2016
Step by Step Instructions to reproduce.
Complete system specs including OS, Version, RAM, Disk Space, etc.