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Known Participant
Apr 25, 2015 8:33 PM UTC
Released

P: Random white images when exporting or publishing

I have just installed the 2015 CC edition of Light Room but am having problems publishing and exporting photographs. When either exporting to hard disk or publishing to FlickR, I'm getting 5 or 6 random, all white images.

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150 replies

Rikk Flohr-Retired
Adobe Employee
Jun 5, 2015 3:49 PM UTC
Thanks for the updated preset, Steve.

OK - with Steve's export preset, watermark preset and graphic, I just did two exports of 240 JPEG files: One on Windows 7 and one on Windows 8.1. In both cases I got 240 JPEGS with no anomalous White - blank images.

Note: on the Win 7 machine there is no SSD drive and 12 CPU cores on the 8.1 there is only an SSD drive and 4 CPU cores.

So, the bad news is we still do not have a duplicatable failure.

Are any of you running any other applications which may have the folder to which you are exporting tied up temporarily - ie. Via Bridge, Dropbox, Creative Cloud, etc?
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Rikk Flohr: Adobe Photography Org
ssprengel
Inspiring
Jun 5, 2015 2:43 PM UTC
Rikk Flohr-Retired
Adobe Employee
Jun 5, 2015 12:50 PM UTC
For the purposes of the test, I need your original preset- not a modified version. I am capable of restoring the link to the JPEG file in the preset. Can you provide me the actual preset?
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Rikk Flohr: Adobe Photography Org
ssprengel
Inspiring
Jun 5, 2015 5:29 AM UTC
Here is the original contents of my watermark preset w/o the change in graphic filename, where it is a little strange that their is both text and graphic specifications. I assume the text is the default "Simple Watermark" that I modified to have a graphic and saved as a new preset:

This is copy/pasted from Notepad:

s = {
id = "30E87C29-E66E-4D8D-A7E1-6030734D1913",
internalName = "yamd_test",
title = "yamd_test",
type = "WatermarkingPreset",
value = {
items = {
{
anchor = "bottomleft",
horizontalPadding = 0,
imagePath = "C:\\Users\\Steve\\Pictures\\2M\\you_are_my_dream_____by_shakuchan1995-d6m92rc.jpg",
kind = "image",
opacity = 1,
orientation = "AB",
sizeKind = "relative",
sizeRelativeAmount = 0.1,
text = "© Steve Sprengel",
textColorBlue = 1,
textColorGreen = 1,
textColorRed = 1,
textFontName = "Myriad Web Pro-Regular",
textHorizontalAlignment = "left",
textShadowAngle = 270,
textShadowEnabled = true,
textShadowOffset = 0.1,
textShadowOpacity = 0.8,
textShadowRadius = 0.2,
textVerticalAlignment = "top",
verticalPadding = 0,
},
},
},
version = 0,
}

Here is a version copy/pasted from WordPad, where a difference is the extra accented-A preceding the copyright symbol. I assume this is a difference between Notepad's UTF-8 and whatever Wordpad does with a copyright symbol in whatever character encoding it uses:

s = {
id = "30E87C29-E66E-4D8D-A7E1-6030734D1913",
internalName = "yamd_test",
title = "yamd_test",
type = "WatermarkingPreset",
value = {
items = {
{
anchor = "bottomleft",
horizontalPadding = 0,
imagePath = "C:\\Users\\Steve\\Pictures\\2M\\you_are_my_dream_____by_shakuchan1995-d6m92rc.jpg",
kind = "image",
opacity = 1,
orientation = "AB",
sizeKind = "relative",
sizeRelativeAmount = 0.1,
text = "© Steve Sprengel",
textColorBlue = 1,
textColorGreen = 1,
textColorRed = 1,
textFontName = "Myriad Web Pro-Regular",
textHorizontalAlignment = "left",
textShadowAngle = 270,
textShadowEnabled = true,
textShadowOffset = 0.1,
textShadowOpacity = 0.8,
textShadowRadius = 0.2,
textVerticalAlignment = "top",
verticalPadding = 0,
},
},
},
version = 0,
}
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ssprengel
Inspiring
Jun 5, 2015 5:16 AM UTC
The picture I'm using is under my C:\Users\Steve\Pictures folder so it won't work as is on your computer, or if the problem is that I edited it with Notepad and resaved it with a different encoding. It is a simple preset. I just added a graphic and saved the preset so whatever else was the watermark defaults. Presumably you could make a preset on your computer and see if it looks the same as mine, other than the path to the photo, in a text editor. I didn't have any other watermark presets on my computer.
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Known Participant
Jun 4, 2015 9:58 PM UTC
My original files are stored on the internal hard disk.
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Participating Frequently
Jun 4, 2015 5:35 PM UTC
You lost me there totally 🙂
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Participating Frequently
Jun 4, 2015 5:31 PM UTC
I agree with you John. I save my export to 3 SSD in RAID5 for speed and I have a good computer built for speed also. I will try to save the files to a NAS (the network connection is a lot slower that internal SSD) and see if it makes a difference.
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johnrellis
Legend
Jun 4, 2015 5:27 PM UTC
This smells very much like a timing-dependent, concurrent-programming bug, and as such, it will be highly dependent on your hardware configuration and LR's policies for utilizing multiple processors. The speed of your processors, memory, and disk, as well as other programs running on your system, affects these sorts of bugs. It isn't at all surprising that Rikk (or anyone else) wouldn't be able to reproduce it.

As I reported earlier, I can only get it to happen when I enable all 8 CPUs on my Macbook Pro (4 cores/8 processors). With 1, 2, or 4 CPUs, it didn't happen (or if it does happen, it happens less frequently).

While I didn't see any mention in Adobe's announcements, Victoria Bamptom wrote of LR CC: "Export speed has been improved, and it makes better use of multiple cores so you don’t have to manually queue up multiple exports.". People on the forums have reported LR 6, unlike LR 5, utilizing all their processors during an export. It's likely that LR has implemented a policy for controlling concurrent use of processors during exports, and the details of this policy, which we don't know, surely confound testing even further.
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Participating Frequently
Jun 4, 2015 5:22 PM UTC
You are right, it was also fine for me... 🙂
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