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Known Participant
Apr 25, 2015 8:33 PM UTC
Released

P: Random white images when exporting or publishing

I have just installed the 2015 CC edition of Light Room but am having problems publishing and exporting photographs. When either exporting to hard disk or publishing to FlickR, I'm getting 5 or 6 random, all white images.

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150 replies

Participating Frequently
Jun 4, 2015 5:14 PM UTC
Yes the new version of LR 🙂 was fine with the old one
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Participating Frequently
Jun 4, 2015 5:03 PM UTC
ok thanks! I am pretty sure we all have something in common that make lightroom export blank photo...
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Participating Frequently
Jun 4, 2015 5:00 PM UTC
Hi
I save to normal Drive but use a SSD to run the program ( I Think) Lol
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Participating Frequently
Jun 4, 2015 4:58 PM UTC
Thanks Steve! I checked the intel site and you have 4 cores/8 threads. By curiosity, you save to SSD drive or a normal drive?
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Rikk Flohr-Retired
Adobe Employee
Jun 4, 2015 4:45 PM UTC
The Watermark Preset Template is not recognized on my machine. The Export Template looks Ok.
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Rikk Flohr: Adobe Photography Org
Participating Frequently
Jun 4, 2015 4:41 PM UTC
Hi Richard
I have a Intel i7 2600
8 gig ram
64 bit windows 7
PC
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Participating Frequently
Jun 4, 2015 3:35 PM UTC
The problem is probably due to a specific condition that occurs only on certain computer or computer/software. I have Lightroom 6 (not the CC version) and I still get the problem. BTW Steve, what type of computer you have, and how many cores on your CPU?
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Participating Frequently
Jun 4, 2015 3:28 PM UTC
really cannot understand how you have not found this bug when you exported WM images
The problem is present every time I use LR for this function as said by me the problem is completely random.

Never happened in the previous version only this new one

Is the CC version the same as buying a disc from the store ?
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ssprengel
Inspiring
Jun 4, 2015 3:17 PM UTC
I reset my preferences before running the Export test.

The folder had 126 photos, mostly from my phone, and I got one white export.

Here are the relevant files, mostly importantly, the watermark preset and the Export preset. I renamed them so you can keep them straight and edited the watermark preset using Notepad to add the Sprengel_ prefix and saved with UTF-8.

https://dl.dropboxusercontent.com/u/9...

My yield is about 1% so I test with over 100 photos in a folder and expect 1.

After export, to test for white photos, use Windows Explorer, View--Large icons, Sort by Size, ascending, then right-click Preview on the first (smallest) image and if it is not white, then arrow through the first few.

Unless the originals are also very plain colors, the white export(s) will be at the beginning when sorted by size. The thumbnail will look ok but the full-screen Preview that via Windows Explorer will be white except for the watermark.
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ssprengel
Inspiring
Jun 4, 2015 2:07 PM UTC
This is what we can see mousing over your forum photo and it does not include your e-mail:
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