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lamtep11
Participating Frequently
Oct 29, 2011 11:56 PM UTC
Released

P: Slideshow gives error:

I have a problem I am using Lightroom 3.5 and started to have a problem with the slideshow component.
I get the following error:
Log (3)
Cannot create the encoder instance, h264OutVideoNew failed.
error: h264OutVideoChkSettings - no library function available
error: No encoder library could be found!

Thanks for any help you can provide!

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    40 replies

    Adobe Employee
    Bec Sowada
    Adobe Employee
    Dec 15, 2011 4:33 PM UTC
    Alfred, I'm so glad to hear this is working for you now! Thanks for reporting back to confirm.

    Becky
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    lamtep11Author
    Participating Frequently
    Dec 15, 2011 1:09 AM UTC
    Becky,
    You gave my early Christmas present. It worked.
    Thank you
    Alfred
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    Adobe Employee
    Bec Sowada
    Adobe Employee
    Dec 14, 2011 10:31 PM UTC
    Alfred, can you try upgrading to Lightroom 3.6 (available now on adobe.com, or just check for updates in Lightroom's Help menu)?
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    lamtep11Author
    Participating Frequently
    Dec 11, 2011 12:22 PM UTC
    Just tried it again and this is the new error message:
    Log (3)
    Cannot create the encoder instance, h264OutVideoNew failed.
    error: h264OutVideoChkSettings - no library function available
    error: No encoder library could be found!
    Any thoughts!
    Thanks
    Alfred
    Translate
    FeedbackCommunityMember
    Inspiring
    Dec 10, 2011 1:05 PM UTC
    Hi Becky,
    I have not been back because the frustration with this program is building.
    Let's see will try a last time;
    OS is correct
    The computer and system were working fine a week before the error, so I don't think is hardware.
    I tried all of the above, and no luck!!!!!!
    Thanks
    Alfred
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    FeedbackCommunityMember
    Inspiring
    Dec 9, 2011 11:17 PM UTC
    Becky . . . You gave me the perfect Christmas gift. Thanks so much. Have been trying to figure this out for ages. Rob Sylvan over at Photoshop User Help Desk gave me this site for a solution to the problem and it works perfectly now. Thanks again, Glenn
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    Adobe Employee
    Bec Sowada
    Adobe Employee
    Nov 17, 2011 3:45 PM UTC
    Alfred, how old is your Mac? Is it possible your Mac isn't 64-bit capable?
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    lamtep11Author
    Participating Frequently
    Nov 16, 2011 9:54 AM UTC
    Congrats to all of you! I am having a problem when I open the Info screen it does not show the 32 bit mode under the general area.
    Thanks
    Alfred
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    Ope Visuals Company
    Participating Frequently
    Nov 16, 2011 4:50 AM UTC
    WOOHOOO! Thank you so much! It worked for me too!
    Why do you think that affected Lightroom's ability to make a slideshow?
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    chiefshooter
    Participant
    Nov 16, 2011 2:09 AM UTC
    That worked!!!!!
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