P: Slideshow gives error:

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I have a problem I am using Lightroom 3.5 and started to have a problem with the slideshow component.
I get the following error:
Log (3)
Cannot create the encoder instance, h264OutVideoNew failed.
error: h264OutVideoChkSettings - no library function available
error: No encoder library could be found!

Thanks for any help you can provide!

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Bec Sowada

Adobe Employee

Try this:
In Finder, go to your Applications folder.
Select Lightroom 3.5 and do Command-I to open information
Look for "Open in 32-bit mode" under the General area.

Is it checked? if so, try unchecking it, then start Lightroom and see if the slideshow export works.

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lamtep11Author

Participating Frequently

Tina,
I have tried all, new catalog, different settings, collections, music no music, it is very frustrating. It started all of the sudden one day I am a happy camper the next day it does not work!!!
Alfred

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tinaTS

Adobe Employee

John, thanks for your response - I'll pass this on.

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lamtep11Author

Participating Frequently

OK. Can someone in Adobe Lightroom pay attention to this issue!. We are your users and we have been loyal to your program, Can you help us???
Alfred

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