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strandvej
Participating Frequently
May 4, 2015

P: slideshow - images rendered as swapped blocks

  • May 4, 2015
  • 55 replies
  • 1037 views

Lightroom 6.0 slideshow (Windows 7)- when exporting slideshow as 1080p high quality video - some of tiff images rendered as swapped blocks - i.e. bottom left 1/4 corner of the picture shown at the top left and vice versa.

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55 replies

strandvej
strandvejAuthor
Participating Frequently
May 23, 2015
Xm, On my system I have GPU enabled checked on...
ralfh69618566
Participating Frequently
May 23, 2015
Hi Alexander,
I just recognize that we are using the same driver version: it's the one that does not not allow a GPU supported develop module. If this ist the source then Adobe should work with AMD on the issue, ASAP.
Ralf
Participating Frequently
May 23, 2015
Would it be possible that you copy the "velo" folder during the process of export (The export progress bar is moving) ?

The copied "velo" folder should contains the "slideshow_export.velo" file and other temporary PNG files. (see the attached image).

It will be very helpful to us to figure out this problem.

strandvej
strandvejAuthor
Participating Frequently
May 23, 2015
Hi, it starting to be frustrating - problem open for 20 days with no fix in sight.
Same dropbox folder - I have added velo folder per your instructions.

https://www.dropbox.com/sh/cfiagksklc...

Windows 7 SP1: 6.1.7601 Service pack 1 build 7601

Radeon R9-200
AMD Catalyst Omega 14.12 (latest)
Driver version 14.501.1003-141120a-177998C
ralfh69618566
Participating Frequently
May 23, 2015
Hi Benjamin,

great that you are looking a bit deeper into this issue and create a bug report – hopefully successful!

Here are the files:

https://www.dropbox.com/sh/epudoem1pg...

The swapped blocks are shown at 0:55 secs.

I included a jpeg about ANOTHER another bug in the slideshow menu. It looks to me as if the opacity slider has no effect on the text as shown in the exported video (please compare the settings – as in the jpeg) with the result as shown in the mp4 video.

Please let me know if you need anything else.

Thanks again

Ralf (quite a bit frustrated, because all of this was no issue in LR 5)
ralfh69618566
Participating Frequently
May 23, 2015
The issue exists even with the updated (AMD 14.5) driver. Interestingly creating the same slide show a 2nd time, DIFFERENT slides are corrupted.
I will now try to post the info on the dropbox.
Participating Frequently
May 22, 2015
Also, it looks like the path that I indicated in step 1 of my instructions, above, got a bit munched. The complete path should be C:\Users\YourUserName\AppData\Local\Adobe\Lightroom\Caches\
Participating Frequently
May 22, 2015
Thanks for the info, Ralf!
ralfh69618566
Participating Frequently
May 22, 2015
1. What operating system are you using?
Win 7 Home Premium Service Pack 1

2. What video card are you using?
AMD Radeon HD 5770

3. What is the specific version number of your currently installed video card driver?
swapped blocks were created with the 14.1 driver

about the driver:
because of the know GPU problem (LR responses with an error message to to AMD 14.5 driver) I downgraded back to the 14.1. That's where I created a video show with the swapped blocks issue.

Now I upgraded again (using the 14.1 system crashed with blue screen showing an atidrv.sys error) to the 14.5 version of the driver (14.501.1003.0). And now I am in the process of creating the same video show again. I will let you know the result of that.
Participating Frequently
May 22, 2015
Hi All,

Sorry for the trouble! I am working with Yuhong on trying to figure this out. Unfortunately, we have not yet been able to reproduce this problem internally. Here are some things you could do to help.

For anyone experiencing this problem, please tell us:
1. What operating system are you using?
2. What video card are you using?
3. What is the specific version number of your currently installed video card driver?

And for anyone who really wants to help us figure this out, please try the following:
1. Go to the folder C:\Users\\AppData\Local\Adobe\Lightroom\Caches\”.
2. Once at that location, delete the folder “velo”, if it exists.
3. Launch Lightroom and export a slideshow as a 1080 video, such that the resulting video has the problem described in this thread.
4. Copy the video to Dropbox, or a similar service, and send me a download link.
5. At the location described in step 1, there should now be a newly created “velo” folder. Also copy this folder to Dropbox, or a similar service, and send me a download link.

If you prefer not to use Dropbox, I can send you instructions for connecting directly to an Adobe FTP server, although using Dropbox is generally easier.

Thanks,
Ben