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photosam
Participating Frequently
Nov 3, 2020 8:35 PM UTC
Released

P: Slow Starting and Frequent Crashing

I had upgraded to v10 of Lightroom Classic, and now this is extremely slow. On top of this, most time it crashes entirely, especially when I am starting Lightroom for a second time without restarting Windows (as in I close Lightroom, and restart some time later).

 

I have noticed that this issue is less frequent when my machine is on mains power, and wondered if this was also an issue with power profiles. The Better Performance profile is definitely less issue prone on v10, compared to the Better Battery profile which is the default.

 

I have tried downgrading to v9.4, but of course now my catalog files are not compatible with earlier versions, and I do not want to lose images I have imported since.

 

I would be grateful for help with this, as I am effectively stuck without my most used software at the moment.

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    20 replies

    FeedbackCommunityMember
    Inspiring
    May 7, 2021 3:05 PM UTC

    Greeting i have similar problems my Lightroom Classic does not crash but its starts slow and then when i start using tools like brushing etc starts lagging, ex the result of edit come after at least 10 sec or more and that is a constant state.

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    photosamAuthor
    Participating Frequently
    Dec 9, 2020 10:05 PM UTC

    @Rick no crashing, but it is still 50% as fast as Lightroom v9. This is really quite frustrating. I have an i7 Surface Book and was able to edit 150MP Phase One files with no issues, and now I'm having to wonder if a whole new machine is needed just to make v10 run snappy with the 24MP files from my own camera. 

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    Rick Spaulding -
    Rick Spaulding -
    Legend
    Dec 8, 2020 2:28 PM UTC

    Updates to the Adobe Photography Products were released yesterday and include a fix for this issue. Please install the December update, restart your system and verify you are no longer experiencing the issue. Thank you for your assistance in reporting, providing additional information and, most of all, for your patience.

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    SBrogaard
    Participating Frequently
    Nov 16, 2020 9:45 AM UTC

    My Lightroom Classic 2021 on Mac - both on Big Sur and Catalina - keeps crashing and performs extreme slow at occasions. Have removed the Logioptions-plugin - though it was disabled - and hope that helps.

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    Rikk Flohr-Retired
    Adobe Employee
    Rikk Flohr-Retired
    Nov 10, 2020 2:46 PM UTC

    I found your new crash report in the system. We do have bug open already for this issue. Thanks for sticking with it. 

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    Rikk Flohr: Adobe Photography Org
    FeedbackCommunityMember
    Inspiring
    Nov 9, 2020 8:37 PM UTC

    Hi Rikk,
    I had some more crashes and send the report with my email adress I use in this forum.
    The crashes happen sometimes when I switch from the grid view to the development module.

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    FeedbackCommunityMember
    Inspiring
    Nov 6, 2020 2:52 PM UTC

    I am sure it was the Adobe dialog. I'll watch out for the next crash and use my email from feedback.photoshop.com login. Then I will contact you again.

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    Rikk Flohr-Retired
    Adobe Employee
    Rikk Flohr-Retired
    Nov 6, 2020 2:42 PM UTC

    I checked the Adobe ID you provided me via Email and find no crash reports under that address. Was it an Apple dialog?

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    Rikk Flohr: Adobe Photography Org
    photosamAuthor
    Participating Frequently
    Nov 5, 2020 10:36 AM UTC

    I have had that installed for a few months after buying a new keyboard and mouse, and I wasn't aware of an issue with v9. Even so, the less running the better especially at start-up.

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    FeedbackCommunityMember
    Inspiring
    Nov 5, 2020 8:19 AM UTC

    I use a different email adress for the crash report. But my crash dialog was Adobe.

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