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mpovedano
Known Participant
July 15, 2018

P: Smart Previews White Balance turns turns image very greenish

  • July 15, 2018
  • 89 replies
  • 1839 views

When setting the WB of a smart preview (original placed in an external HDD and disconnected), the photo turns turns very greenish.

I have been able to reproduce for Sony A7III raw files with 2 specific lenses (with a different lens it works fine):
- Sigma 50mm F1.4 DG HSM Art 018.
- Sony FE 25-105mm F4 G OSS.

Steps:
1. Import Standard + Smart Previews.
2. Place original in external HDD.
3. Disconnect HDD.
4. Select photo and develop.
5. Set the WB (from menu or modify any slider).
6. It turns very greenish.
7. If the HDD is connected back, the photo turns OK.

Versión de Lightroom Classic: 7.4 [ 1176617 ]Licencia: Creative Cloud
Configuración de idioma: es-ES
Sistema operativo: Mac OS 10
Versión: 10.13.6 [17G65]
Arquitectura de la aplicación: x64
Cantidad de procesadores lógicos: 8
Velocidad del procesador: 2,9 GHz
Memoria incorporada: 16.384,0 MB
Memoria real disponible para Lightroom: 16.384,0 MB
Memoria real usada por Lightroom: 3.073,5 MB (18,7%)
Memoria virtual usada por Lightroom: 6.872,2 MB
Tamaño de memoria de caché: 1.483,9MB
Revisión interna de Camera Raw: 976
Número máximo de subprocesos que usa Camera Raw: 5
Optimización de SIMD de Raw de cámara: SSE2,AVX,AVX2
Memoria virtual de Camera Raw: 458MB / 8191MB (5%)
Memoria real de Camera Raw: 482MB / 16384MB (2%)
Pantallas: 1) 3840x2400

Información de procesador gráfico: 
Metal: AMD Radeon Pro 560



Carpeta de la aplicación: /Applications/Adobe Lightroom Classic CC
Ruta de la biblioteca: /Users/mpovedano/Pictures/Lightroom/Lightroom Catalog.lrcat
Carpeta de ajustes: /Users/mpovedano/Library/Application Support/Adobe/Lightroom

Plugins instalados: 
1)  Plug-in de conexión al equipo de Nikon
2) Adobe Stock
3) Facebook
4) Flickr
5) Plugin de conexión al equipo de Canon
6) Plugin importador de Aperture/iPhoto

Indicadores config.lua: None

AudioDeviceIOBlockSize: 512
AudioDeviceName: Salida integrada
AudioDeviceNumberOfChannels: 2
AudioDeviceSampleRate: 44100
Build: 10.0x7
CoreImage: true
GL_ACCUM_ALPHA_BITS: 0
GL_ACCUM_BLUE_BITS: 0
GL_ACCUM_GREEN_BITS: 0
GL_ACCUM_RED_BITS: 0
GL_ALPHA_BITS: 8
GL_BLUE_BITS: 8
GL_DEPTH_BITS: 24
GL_GREEN_BITS: 8
GL_MAX_3D_TEXTURE_SIZE: 16384
GL_MAX_TEXTURE_SIZE: 16384
GL_MAX_TEXTURE_UNITS: 8
GL_MAX_VIEWPORT_DIMS: 16384,16384
GL_RED_BITS: 8
GL_RENDERER: AMD Radeon Pro 560 OpenGL Engine
GL_SHADING_LANGUAGE_VERSION: 1.20
GL_STENCIL_BITS: 8
GL_VENDOR: ATI Technologies Inc.
GL_VERSION: 2.1 ATI-1.68.20
OGLEnabled: true
GL_EXTENSIONS: GL_ARB_color_buffer_float GL_ARB_depth_buffer_float GL_ARB_depth_clamp GL_ARB_depth_texture GL_ARB_draw_buffers GL_ARB_draw_elements_base_vertex GL_ARB_draw_instanced GL_ARB_fragment_program GL_ARB_fragment_program_shadow GL_ARB_fragment_shader GL_ARB_framebuffer_object GL_ARB_framebuffer_sRGB GL_ARB_half_float_pixel GL_ARB_half_float_vertex GL_ARB_imaging GL_ARB_instanced_arrays GL_ARB_multisample GL_ARB_multitexture GL_ARB_occlusion_query GL_ARB_pixel_buffer_object GL_ARB_point_parameters GL_ARB_point_sprite GL_ARB_provoking_vertex GL_ARB_seamless_cube_map GL_ARB_shader_objects GL_ARB_shader_texture_lod GL_ARB_shading_language_100 GL_ARB_shadow GL_ARB_shadow_ambient GL_ARB_sync GL_ARB_texture_border_clamp GL_ARB_texture_compression GL_ARB_texture_compression_rgtc GL_ARB_texture_cube_map GL_ARB_texture_env_add GL_ARB_texture_env_combine GL_ARB_texture_env_crossbar GL_ARB_texture_env_dot3 GL_ARB_texture_float GL_ARB_texture_mirrored_repeat GL_ARB_texture_non_power_of_two GL_ARB_texture_rectangle GL_ARB_texture_rg GL_ARB_transpose_matrix GL_ARB_vertex_array_bgra GL_ARB_vertex_blend GL_ARB_vertex_buffer_object GL_ARB_vertex_program GL_ARB_vertex_shader GL_ARB_window_pos GL_EXT_abgr GL_EXT_bgra GL_EXT_bindable_uniform GL_EXT_blend_color GL_EXT_blend_equation_separate GL_EXT_blend_func_separate GL_EXT_blend_minmax GL_EXT_blend_subtract GL_EXT_clip_volume_hint GL_EXT_debug_label GL_EXT_debug_marker GL_EXT_depth_bounds_test GL_EXT_draw_buffers2 GL_EXT_draw_range_elements GL_EXT_fog_coord GL_EXT_framebuffer_blit GL_EXT_framebuffer_multisample GL_EXT_framebuffer_object GL_EXT_framebuffer_sRGB GL_EXT_geometry_shader4 GL_EXT_gpu_program_parameters GL_EXT_gpu_shader4 GL_EXT_multi_draw_arrays GL_EXT_packed_depth_stencil GL_EXT_packed_float GL_EXT_provoking_vertex GL_EXT_rescale_normal GL_EXT_secondary_color GL_EXT_separate_specular_color GL_EXT_shadow_funcs GL_EXT_stencil_two_side GL_EXT_stencil_wrap GL_EXT_texture_array GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc GL_EXT_texture_env_add GL_EXT_texture_filter_anisotropic GL_EXT_texture_integer GL_EXT_texture_lod_bias GL_EXT_texture_mirror_clamp GL_EXT_texture_rectangle GL_EXT_texture_shared_exponent GL_EXT_texture_sRGB GL_EXT_texture_sRGB_decode GL_EXT_timer_query GL_EXT_transform_feedback GL_EXT_vertex_array_bgra GL_APPLE_aux_depth_stencil GL_APPLE_client_storage GL_APPLE_element_array GL_APPLE_fence GL_APPLE_float_pixels GL_APPLE_flush_buffer_range GL_APPLE_flush_render GL_APPLE_object_purgeable GL_APPLE_packed_pixels GL_APPLE_pixel_buffer GL_APPLE_rgb_422 GL_APPLE_row_bytes GL_APPLE_specular_vector GL_APPLE_texture_range GL_APPLE_transform_hint GL_APPLE_vertex_array_object GL_APPLE_vertex_array_range GL_APPLE_vertex_point_size GL_APPLE_vertex_program_evaluators GL_APPLE_ycbcr_422 GL_ATI_blend_equation_separate GL_ATI_blend_weighted_minmax GL_ATI_separate_stencil GL_ATI_texture_compression_3dc 
 

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    89 replies

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    S
    sternedwards
    Participating Frequently
    December 7, 2018
    I am having the same issue when using LR with smart previews without the original files on the hard drive I am using.  Not sure if it's happened with the original files are on the hard drive but I'm pretty confident that it only happens when Smart Previews are made.  Dark green color on some files in thumbnails in  Library module and some thumbnails in Develop module.  Also happens upon selecting an affected  image in Develop module but goes away after a second or two (although thumbnail will stay green)

    I am also getting strange translucent blocks of red or magenta flashes of color on some files - this particular issue is not related to smart previews.  This happens to some images even if I'm working with the files on the hard drive and no smart previews.  Happens in same spot on only some images.  If I've shot a series of photos of the same subject all at the same exposure and LR adjustments it will only happen to one file but not the other.  Totally random and bizarre.  It will happen in the same spot and on the same photo every time I select it in Develop module  Flashes for a second or two then disappears.

    Both of these problems are embarrassing when working with a client and showing images to them in LR.  Cannot even use Library module with a client as the images affected with the green hue make it look like I'm doing something wrong.  Very awkward.  Please let me know if there is a workaround or planned fix for this.  

    Same issue happening to a friend of mine.  I shoot with a Nikon D850 but my friend shoots with a Nikon D750.  Same issue.  I have another friend who has never experienced this.  We all use newer Macs.  I'm using a MacBook Pro with the latest Mojave software and latest LR CC Classic. Seems to get a little worse with each job.  The first time it happened it was only one or two images.  Now it's about an eighth of all my images with no apparent rhyme or rhythm as to which ones get affected.

    Please advise!   


    -Charles
    C
    cfrutig
    Participating Frequently
    November 26, 2018


    With Smart Previews rendered, even with the external hard drive mounted, I'm getting these very strange previews with odd colors and excessive blacks in Library mode. They return to normal when I'm in Develop mode. 

    Unsure if it's related to my Sony A7iii raw files, or if others have had this issue?

    Screenshots:



    A
    andrewb74483136
    Participating Frequently
    November 23, 2018
    Are there any updates on fixing this bug?
    Rikk Flohr_Photography
    Community Manager
    Rikk Flohr_PhotographyCommunity Manager
    November 12, 2018
    Thanks for the test files. I have pulled them down and attached them to the bug report so the team can attempt to replicate what you are seeing. 

    You can take your files offline if you wish.
    Rikk Flohr: Adobe Photography Org
    katiep96215184
    katiep96215184
    Participating Frequently
    November 10, 2018
    I have Mac OS and it started off slowly, and it was only in the library module. Over the course of about a month it went from only a few catalogs to every single catalog, and in both the library and develop module. So it progressively got worse and worse and files corrupt faster and faster. I sent a catalog to the technical team months ago and it was happening to them. Since I lowered the resolution on my screen I haven't had the issue, but if you need another catalog I can change the resolution back to what it should be and send another one. Thanks!
    A
    andrewb74483136
    Participating Frequently
    November 10, 2018
    I'm not sure what help it would be, but my wife and I have had the majority of our problems when a catalog is built on a Windows 10 system and then worked on on a Mac OSX system. 75% of the time a catalog is built on a Mac system and edited on another Mac system, there are no issues...but recently we've had a problem in this scenario as well. Unlike others, the issue is present in both the Library and Develop modules. 
    Todd Shaner
    Todd Shaner
    Legend
    November 10, 2018
    Rikk, let me repeat what I did to reproduce the issue on my Windows 7 system.

    The green tint appears in the Library module, but not the Develop module. It appears you are using a Mac system. What OS X version? I'm on Windows 7 SP1, which may explain the difference in the symptoms.  I had to change the Camera Profile to 'Adobe Standard' and WB setting to 'Daylight' to trigger the green color shift. When I clicked on the Develop Reset and reentered the same settings the green shift would no longer appear. Whatever is causing this issue it's difficult to duplicate at least on Windows 7.

    With the original file removed and the Smart Preview present switch to the Develop module. Change the camera profile to Adobe Standard or Adobe Color and switch back to the Library module. If that doesn't cause the green tint switch back to the Develop module and change the WB setting to Daylight or As Shot. Switch back to the Library module and the green tint should appear. Once I click on the Develop Reset the green tint can not be replicated when changing camera profile or WB settings.
    M
    mpovedanoAuthor
    Known Participant
    November 9, 2018
    Library with a couple of samples, including smart previews, in the following link: https://www.dropbox.com/sh/5mbeer4otfdil1q/AAD5DO9MpGQGlJ6IwrJlLPdYa?dl=0

    When downloaded, please, let me know.

    Also attaching a screen shot of what I see.

    BR,
    Miguel

    Rikk Flohr_Photography
    Community Manager
    Rikk Flohr_PhotographyCommunity Manager
    November 9, 2018
    While the bug is still open in our system, we have as yet been unable to reproduce this behavior in-house with either, our own files or the files provided by Miguel to Sunil. If someone is willing to create a catalog containing one or two files that exhibit this issue and share the catalogs and accompanying Smart Previews with us, it would help us nail down the issue. 
    Rikk Flohr: Adobe Photography Org
    katiep96215184
    katiep96215184
    Participating Frequently
    November 7, 2018
    I'm sorry it didn't work for you! Do you have a mac? Are you still in Retina even with the lower resolution? I downloaded "Display Menu" from the app store and made sure it is not on retina and 1440x900. I had the green issue daily for months and since I put it on that lower resolution it hasn't done it in 3 weeks. Once I accidentally got back on retina display and my files started corrupting immediately. So I am completely convinced it has worked for me. Sorry it didn't for you though!
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