Participating Frequently

P: Spot Removal Cursor Not Visible

Forum|Forum|6 years ago
March 26, 2020
51 replies
3495 views

iMac at OS10.15.3 and LR Classic at 9.2 Develop Module: The spot removal cursor disappears when it is positioned on the actual image meaning that I cannot see where the spot removal is going to take place on the image. Resetting prefs, graphics card off or on, uninstall/reinstall does not change the behavior. The spot removal tool works perfectly on separate test catalogs built using 9.1 and 8.21. Adobe Support has done 3 remote sessions and not fixed the problem. I think this is a bug in 9.2. Does anyone have a solution?

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Venkatesh Penjuri

Adobe Employee

Hi Eric Brown, thank you for the detailed explanation. I have tried multiple scenarios with an extra monitor connected(Lr on the retina display and nothing on the secondary monitor) but I am not able to reproduce this issue. I feel I am missing out something here. Could you record a video and share with us. I want to ensure I am doing the same thing as you are.

Venkatesh PenjuriAdobe Lightroom Team

Rikk Flohr_Photography

Great clues - thanks for the detailed description.

Rikk Flohr: Adobe Photography Org

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simonsaith

Adobe Employee

Thank you for the thoroughness in trying out these different scenarios. The team now has some leads to follow up on.

Best

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taugustus

Participant

I am not using the 2nd monitor feature. I simply have Lightroom running on my second monitor. I tried enabling the 2nd monitor feature with no difference. As soon as I move my main Lightroom window to my built-in macbook monitor, it works fine. When I move the window back to my 2nd monitor, the spot removal tool shows up the first time, but then disappears again.

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MacBrown9804682Author

Participating Frequently

I think we may have found something here. As I noted earlier I have 2 physical monitors: Mac 5K Retina and Apple Thunderbolt. I decided to look carefully at the combinations of where the main LR screen was located and whether or not the LR secondary screen was active or not. I’m running LR 9.2.1 on MacOS 10.15.4. Here are the results:

I brought up a catalog on the Retina without the LR secondary screen active. Spot Removal tool cursor not visible.
I brought up a catalog on the Retina with the LR secondary active on the Thunderbolt. Spot removal tool not visible.
I brought up a catalog on the Thunderbolt without the LR secondary screen active. Spot Removal tool cursor visible and stayed visible on successive spot removal operations. However, there was a visible lag between a spot removal operation completing and the cursor becoming visible again - in the order of a second or slightly more.
I activated the LR secondary screen on the Retina with LR primary on the Thunderbolt and the Spot Removal tool cursor continued to operate correctly (as in point 3) but still with noticeable lag.
I brought up a catalog log on the Retina again and the Spot Removal tool cursor was not visible with or without the secondary LR screen active.
I wondered what would happen if I disconnected the Thunderbolt. Would the Spot Removal tool work as expected? Yes it did! It did not matter whether I had the LR secondary screen active or not (both on the Retina). And there was no visible lag.
To complete the cycle, I plugged the Thunderbolt back into the Mac. The Spot Removal tool cursor now operated correctly on the Retina with or without the LR secondary screen active. Disconnecting the Thunderbolt and reconnecting it appears to have reset something in the Thunderbolt, Mac OS, or LR. There was no visible lag.
This disconnect/reconnect seems to have fixed another irritant related to two physical displays and LR. On my Mac, when I created a keyword, exported something, or did anything that brought up a secondary dialog box, the box ALWAYS appeared on the Thunderbolt. Since I disconnected and reconnected the Thunderbolt, the secondary dialog appears on the display that last had focus with the macOS. The Mac now works the same as my other machine always has.

So this issue has been about the secondary physical display (not the LR secondary screen) and how it works with the MacOS and LR. I would appreciate your thoughts.

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simonsaith

Adobe Employee

Rikk's question was: do you experience the same disappearing cursor issue if you explicitly turn off the second monitor by toggling off the second display control shown in Rikk's screen cap?

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MacBrown9804682Author

Participating Frequently

I use the second monitor occasionally to view content. Most of the time it is off. When I have the second monitor running it is normally in Library mode. However, I have tried the Spot Removal tool when the Develop window is on one or other monitor. I have also tried it both ways with and without the second monitor running. The results were the same - I could not see the cursor on the actual image.

Rikk Flohr_Photography

Not sure that answered my question - are you using the secondary window in Lightroom - it can be on another monitor or on the same monitor?