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Participating Frequently
March 26, 2020

P: Spot Removal Cursor Not Visible

  • March 26, 2020
  • 51 replies
  • 3498 views

iMac at OS10.15.3 and LR Classic at 9.2 Develop Module: The spot removal cursor disappears when it is positioned on the actual image meaning that I cannot see where the spot removal is going to take place on the image. Resetting prefs, graphics card off or on, uninstall/reinstall does not change the behavior. The spot removal tool works perfectly on separate test catalogs built using 9.1 and 8.21. Adobe Support has done 3 remote sessions and not fixed the problem. I think this is a bug in 9.2. Does anyone have a solution?

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51 replies

Participating Frequently
April 16, 2020
Nothing changed with 9.2.1.
Participant
April 15, 2020
Thank you... I just updated and I'm afraid it is acting the same. I enter spot removal mode and I can see the normal arrow cursor, but as soon as I move the cursor onto the photo, it disappears. If I click, it will still take the action, but I obviously can't see where I'm clicking. 
Rikk Flohr_Photography
Community Manager
April 15, 2020
Has the installation of Monday's 9.2.1 update improved the Spot Removal Cursor's behavior?
Rikk Flohr: Adobe Photography Org
Participant
April 12, 2020
I'm having the exact same issue. MacBook Pro, Lightroom classic 9.2. I've tried 3 different external monitors with the same result. I've tried adjusting graphics settings and rebooting with no change. 
Participating Frequently
April 1, 2020
I had created the test catalogs before you asked. I created another one today using 9.2 and the very latest Mac OS. I imported some new raw images and tried out the Spot Removal tool. The controls for the tool were set about the middle. I could see the cursor as it moved on the Develop window background towards the actual image. It looked as it should. Then it disappeared when it crossed the boundary between the background and the actual image. I dragged the tool across the image (without knowing exactly where it was). It produced a streak the size of the cursor and then I had a patch of modified image as if the tool had worked correctly. My problem is seeing where the cursor is on the image. The tool worked correctly on new catalogs on both 9.1 and 8.21.

I searched for instances of the Spot Removal cursor not being visible both inside and outside Adobe. There are numerous entries but it was difficult to figure out the version of LR. Many entries described very similar behaviour to what I experienced. I never found a resolution apart from “reset the preferences or reinstall LR or both”. Neither worked. Adobe Support were in remotely 3 times last week for a total of 4 or 5 hours and gave up.

Thanks for your help. 
Rikk Flohr_Photography
Community Manager
April 1, 2020
Eric,

Lightroom 9.2 has been in the wild for nearly two months and though I've searched, I don't find any other reports of this behavior. If you've seen another report, I would be happy to look at one if you know of any. 

This leads me to believe that it is something specific about your installation. 

Your answer to my last question wasn't clear to me. Did you try a new catalog in 9.2 after I asked or was this something you had done in the recent past. If the latter, could you please try again? 
Rikk Flohr: Adobe Photography Org
Participating Frequently
March 31, 2020
When I was trying to figure out what was happening, I created new catalogs with fresh images on 9.2, 9.1, and 8.21. The 9.2 catalog showed the same problem as we have been discussing while the other two worked correctly. I think this is 9.2 issue.
Rikk Flohr_Photography
Community Manager
March 31, 2020
If you create a blank new catalog and import an image into it. Does that image allow proper display of the Spot Tool cursor

Rikk Flohr: Adobe Photography Org
Participating Frequently
March 31, 2020
The main monitor is a 5k Retina running at a slightly lower resolution than full. The secondary is an Apple Thunderbolt Display again running at slightly lower than full resolution. I change both to full resolution and to lower than what I normally run at and the Spot Removal cursor exhibited the same characteristics in both, that is, not visible on the actual imager. I return both displays to what they normally run at and nothing had changed with respect to the Spot Removal too. So, I do not think that resolution is the problem.
Rikk Flohr_Photography
Community Manager
March 30, 2020
If you change your screen resolution in Apple Settings does the Spot Removal tool marquee appear at any resolution?
Rikk Flohr: Adobe Photography Org