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GilmourB
Inspiring
Jan 20, 2019 5:38 PM UTC
Open for Voting

P: Sync settings, Auto WB keyboard shortcuts keep changing to export images

For many versions of  Lightroom, the sync settings keyboard shortcut (ctrl-shift-S) will randomly change exporting images. This first started many versions ago and is still happening in Version 8.3. I'm running Windows 10 Pro.

Trashing preferences temporarily fixes the issue, but of course, I then have to spend hours/days rebuilding all of my preferences since Adobe still doesn't have a preferences backup. 

Adobe Support has tried to fix this on numerous occasions but has yet to solve it. 

75 replies

Inspiring
Nov 28, 2020 5:58 PM UTC

As mentioned in other reports, and spanning back at least 3 versions.  The shortcut keys for Auto White Balance  (and other keyboard shortcuts) randomly change mid session to a completely different function e.g. "wipe all my export settings and then try to export the images to a randomly named directory"   The same generic problem type is reported with other key combinations. 

The inability, over successive releases, to solve what seems a basic issue is very worrying.  My Black Friday offer to Adobe is that if they can fix this, I won't tell everyone reading this that the problem is even worse in the new version 10...ooops.  I'm actually pretty certain they don't know how to fix this.

It's frustrating that with the range of complex corrections available the simple task of keeping track of what key the user has pressed eludes Adobe !?       

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Inspiring
Nov 12, 2020 2:17 PM UTC

Sad to report that this is still a bug in LrC 10.0. In my case,  Ctrl + Shift + U (Auto white balance) and CTRL + U (Autotone) key combinations will change mid-session to export the selected image.  In the process overwriting the current export directory, custom file naming and other settings.

Restarting LrC resolves the issue temporarily, it seems random, if I even knew what triggered it would be helpful.

   

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SerjioK
Participating Frequently
Sep 10, 2020 7:44 PM UTC
I have the same problem. Win 10 Pro. LrC 9.3. Ctrl + Shift + S runs "Export with previous" action.
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Inspiring
Jun 24, 2020 12:15 PM UTC
I have the exact same issue as Gabriele - if there is a solution please share 🙂
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gcorreddu
Participating Frequently
Apr 3, 2020 9:04 PM UTC
Hello - I can now confirm that resetting the settings had no effect. Ctrl+Shift+S keeps changing function mid-session (now it changes Process Version to Version 1, for some reason). Also, I work on a Dell XPS 9380, so running on Intel Integrated Graphics (UHD 620).

Hoping for someone to look into this!
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johnrellis
Legend
Mar 29, 2020 11:49 PM UTC
Also, if you have an AMD Radeon graphics card, its ReLive utility grabs the shortcut Ctrl + Shift + C. Either uninstall the utility or change/disable that shortcut:
https://defkey.com/amd-radeon-relive-shortcuts
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johnrellis
Legend
Mar 28, 2020 3:30 PM UTC
This article explains how to restore your previous settings if resetting them doesn't help:
https://www.lightroomqueen.com/articles-page/how-do-i-reset-lightrooms-preferences/
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gcorreddu
Participating Frequently
Mar 28, 2020 10:55 AM UTC
Hey there - I'm terribly sorry to be replying so late. I hadn't noticed your reply, and I had come back to report another anomaly. I will try Rikk's solution - although I'm worried it will mess with my other custom preferences, so I hope nothing goes wrong.

I wanted to note that, in my current Lr Classic session as I'm writing, hitting Ctrl+Shift+S changes the currently open photo's Process Version to Version 2, for some reason. I am beyond baffled at this.
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johnrellis
Legend
Mar 15, 2020 12:39 AM UTC
Did you try Rikk's suggestion of resetting preferences? LR sometimes soils its preferences file, and resetting it can fix all sorts of wonky behavior. (The preferences file stores much more than the options you've set in LR preferences -- it stores detailed information about the state of the application.)
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