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Participant
Oct 21, 2017 2:30 PM UTC
Released

P: Unable to Import Photos into new catalog without crash

Yesterday I "upgraded" to the Lightroom Classic CC version. I began trying to import some photos into my library and each and every time it crashes after a little while and doesn't actually import them.

I thought I would start a new catalog, to see if there was something incompatible or wrong with my previous library, however that too crashes. I can import about 2-3,000 photos and then each and every time I go to import a new folder of images -- bam.  

I've tried importing small batches, also crashes. 

Extremely disappointed!

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42 replies

Inspiring
Jan 22, 2018 12:41 AM UTC
I'm having this issue also.  
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Participating Frequently
Dec 23, 2017 6:49 PM UTC
Definitely still an issue with 7.1. Tried all sorts of workarounds, including sqlite magic.
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axmelissarios1
Legend
Dec 13, 2017 9:15 PM UTC
Hi all,

Is anyone still encountering this problem after having updated to Lightroom Classic CC 7.1? If so, please let us know here.

Thanks,
Melissa
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Melissa Rios, Product Manager, Community Experiences & Platforms | Adobe
Participant
Dec 3, 2017 3:36 PM UTC
So I spoke with Adobe and their solution, which has worked thus far, is to create a new catalog. I have had no issues since the new catalog was created. My old one had 400,000 images in it.
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Inspiring
Dec 3, 2017 7:23 AM UTC
I have to report I have had the same issue on a macbook pro (late 2011) since upgrading to Classic CC.  Sometimes it will import files, other times just crashes.  Happens frequently when importing directly from SD card, but also happens sometimes when importing from the hard drive.

The fact that this problem seems inconsistent is extremely frustrating.  I am running the latest version of High Sierra, with 8Gb RAM, 2.4Ghz i5 processor.
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Participant
Nov 24, 2017 2:55 PM UTC
I have a Mac and am having the same exact problem with the new Classic. I have the most up-to-date version of High Sierra and Classic CC.
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Participating Frequently
Nov 7, 2017 4:15 AM UTC
What is your system spec? Can you please try reimporting those 120 files, and see if you still perceive things getting stuck? Will it be possible for you to make Video of problematic scenario and share it with us.
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LeGrandLife
Participant
Nov 6, 2017 10:48 PM UTC
Mine initial install of Lightroom Classic CC was working okay. Normal use of program was speedier than before. But import of photos was a little slower. Since installing the update that included bug "fixes", I have had all sorts of trouble importing photos from my SD card. The current import of 120 or so photos has been in progress for about 30 minutes now and it's only imported 88 so far. I was only able to import those after going back to import with standard previews only option. I've tried several of the other options with and without GPU box in preferences checked, with and without various options in the import dialogue checked. And both the initial and the updated versions have some sort of glitch reading the files in my catalog when switching from Library to Develop module. And some photos just turn blank when I try to view them in Loupe view in the Library module. Can I reinstall the old Lightroom CC program? If so, will it open the current catalog that I'm using in Lightroom Classic CC? I'd hate to lose my edits since making the change.
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alexskunz
Inspiring
Nov 6, 2017 2:43 AM UTC
Donne, did you update to version 7.0.1 yet, or are you still using 7.0?

Check in Help / About Adobe Photoshop Lightroom Classic CC...
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Participant
Nov 4, 2017 11:31 PM UTC
I have the same problem - can't import anything and lightroom crashes. Bridge seems slow and problematic too but lightroom is useless now.  I have a surface pro with windows 10 - latest update. help!!!
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