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P: Unable to Import Photos into new catalog without crash

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Yesterday I "upgraded" to the Lightroom Classic CC version. I began trying to import some photos into my library and each and every time it crashes after a little while and doesn't actually import them.

I thought I would start a new catalog, to see if there was something incompatible or wrong with my previous library, however that too crashes. I can import about 2-3,000 photos and then each and every time I go to import a new folder of images -- bam.

I've tried importing small batches, also crashes.

Extremely disappointed!

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FeedbackCommunityMember

Inspiring

I was contacted by Adobe support. I allowed them online access to my computer. They confirmed my issue then downloaded my catalog, made some repairs, sent it back to me. I was then able to open my catalog successfully in LR Classic CC

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FeedbackCommunityMember

Inspiring

That’s so bad, I’m now on 6th attempt, it’s really not good enough. I’m not even multi tasking. Going to open the rest on my laptop which I haven’t updated yet, don’t have time for this. Thanks for commenting with your experience.

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dereizigercronkAuthor

Participant

I got an email from them yesterday saying that they've been unable to replicate the problem.....

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FeedbackCommunityMember

Inspiring

Having the same problem. Now on the fourth attempt at trying to import just over 500 images from a card and it takes a few then crashes. This is infuriating at such a busy time. Is there a solution yet? I’ve sent reports each time too.

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alexskunz

Inspiring

The crash on import bug for Mac OS High Sierra users should be fixed with the update to version 7.0.1.
http://blogs.adobe.com/lightroomjournal/2017/10/lightroom-classic-cc-7-0-1.html

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FeedbackCommunityMember

Inspiring

I downloaded LR Classic CC when it came out. It crashes sometimes when I'm importing from disk - just suddenly gone (no message). I open LR again, try the same import, and it works. Using iMac Mid-2010, ATI Radeon HD 4670 256 MB, OS X El Capitain 10.11.6. Thanks for any help!

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alexskunz

Inspiring

I've just come back from a friend who has a VERY similar setup and problem. LR7 on an older MacBook Pro, importing Canon CR2 files via card reader. LR would just close without an error message or anything. We reverted her installation to LR6 and the import went through without a hitch.

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simonsaith

Adobe Employee

You're welcome. Thanks for reporting back and good to know that you are on the right track.

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JB_1984

Participant

Simon,

Thanks for your advice re: driver updates. After downloading an update direct from the AMD website it seems to have fixed the problem.

Thanks for your help. I am not technically minded and I was beginning to pull my hair out!

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HamachiOtaku

Participant

"When using Lightroom 6.7, Canon CR2 files generated with Dual Pixel Raw enabled require the 'Embed Original Raw File' option be selected when converting to DNG. For this reason, converting to DNG on import in Lightroom 6.7 is disabled for Canon Dual Pixel Raw files. This limitation does not apply to Lightroom 6.8 or later.
Lightroom 6.7 supports conversion of Canon DPR files to DNG when you use the lossy compression option. The original image data is not preserved in this case."
https://helpx.adobe.com/x-productkb/multi/editing-canon-dual-pixel-raw-cr2.html

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