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dereizigercronk
Participant
October 21, 2017

P: Unable to Import Photos into new catalog without crash

  • October 21, 2017
  • 42 replies
  • 925 views

Yesterday I "upgraded" to the Lightroom Classic CC version. I began trying to import some photos into my library and each and every time it crashes after a little while and doesn't actually import them.

I thought I would start a new catalog, to see if there was something incompatible or wrong with my previous library, however that too crashes. I can import about 2-3,000 photos and then each and every time I go to import a new folder of images -- bam.  

I've tried importing small batches, also crashes. 

Extremely disappointed!

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    42 replies

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    F
    FeedbackCommunityMember
    Inspiring
    October 23, 2017

    I downloaded LR Classic CC When I launched it for the first time it was unable to load my catalog. I had the error message, "Lightroom couldn't update the format of its catalog file because the file appears to be damaged"

    I then opened LR 2015 which loaded the catalog with no problem reported. I then successfully backed up the catalog to a new location. I then tried to open this catalog in LR Classic CC but had the same error message as above.

     Win10 1703 64bit 24GBRAM

    S
    Adobe Employee
    simonsaith
    Adobe Employee
    October 23, 2017
    It just means that Lr Classic CC is now exposing the fault rather than the fault itself. Did you go to the vendors GPU driver site to download the update the driver? The Windows updates don't always pick up the latest driver updates. See https://helpx.adobe.com/lightroom/kb/lightroom-gpu-faq.html. If the driver updates still does not do it, try the Solution 2 described in the doc to manually force the GPU acceleration off for Lr.
    J
    JB_1984
    Participant
    October 23, 2017
    Lightroom has only caused the operating system to crash since Adobe's 'upgrade'.  Prior to that it functioned perfectly without any issues.

    Edit: All my drivers are up to date.
    S
    Adobe Employee
    simonsaith
    Adobe Employee
    October 23, 2017
    Jonathan, if Lr can bring down your operating system, it is indicating that you have some hardware or drivers issues that needs to be checked out.
    J
    JB_1984
    Participant
    October 23, 2017
    I am experiencing a similar issue except that when I try to open LR it causes the whole operating system to crash and the computer to restart.  There is no crash report generated to send to Adobe.  I'm using Windows 7 Home Premium o/s.  The system is unusable.  Seriously considering cancelling my subscription unless Adobe pulls its finger out and gets this sorted.
    H
    HamachiOtaku
    Participant
    October 23, 2017
    Try importing from desktop folder and without smart previews.  Lightroom wouldn't import from small external or with Smart Previews.
    D
    dereizigercronkAuthor
    Participant
    October 23, 2017
    Hi Mayuri - I am mostly using Canon's RAW, CR2 and some JPEG file types. 
    mayurij42806338
    Adobe Employee
    mayurij42806338
    Adobe Employee
    October 23, 2017
    Hi Daniel,

    We are trying to replicate the issue internally. Could you please mention the image format and image size you are using?

    Thanks
    Mayuri
    abhishek_india
    abhishek_india
    Participating Frequently
    October 21, 2017
    Thanks for the info.
    D
    dereizigercronkAuthor
    Participant
    October 21, 2017
    Hi Abishek. My details are
    Macbook Pro (13-inch, mid 2012) OS Sierra 10.12.6
    2.9 Ghz Intel Core i7
    8 GB 1600 Mhz DDR3 RAM
    Intel HD Graphics 4000 1536 video card

    All photos stored on external hard drive (Western Digital, 4 TB)

    I have been submitting the error reports continuously since it started via the crash report button.

    I have uninstalled the app and reinstalled it. I've then rebooted the computer.

    Currently, I can import small batches of files. Any folder / import with > 4000 images will crash.  I've been trying to import 50000 images into a new Catalog since 8 am CST this morning. It's now 2 pm CST and I'm only about half way done. 

    Please let me know if you need further information.
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