P: Unexpected error occurred during export with specific file

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I'm in the middle of editing a gallery for a client and I've exported about 100 photos so far and just now I got a pop up during export that says "unknown error occurred", and doesn't allow the image to be exported. Anyone have any idea why this would be happening? I had a remote session with an agent who was no help whatsoever and just sent me here. I'm hoping someone has had experience with this.

Thanks in advance!

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Rikk Flohr-Retired

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Rikk Flohr: Adobe Photography Org

johnrellis

Legend

We'll need more details:

1. Do the menu command Help > System Info and copy/paste here the first ten lines.

2. Is it one photo or many photos that cause the problem?

3. What type of photos are being exported -- raw, TIFF, JPEG, etc.

4. Do the problem photos have Brush masks? E.g. see

https://community.adobe.com/t5/lightroom-classic-bugs/p-export-at-full-res-fails-on-tiff-with-particular-mask/idc-p/12579778#M22628

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jenn22555465booqAuthor

Participant

I'm not sure if it was a colour profile it wasn't liking or what, but when I reset the photo to it's original version before any of the edits I made, and re-edited it, it solved the problem and I was able to export as usual. Still an unknown reason for the error, but at least just a simple resetting of the image solved it.

Thank you!

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johnrellis

Legend

Glad you solved it. If it happens again, make a virtual copy of the problem photo before resetting its settings. That way, we might be able to reproduce the problem and file an actionable bug report with Adobe.

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