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harrybarnettw
harrybarnettw
Inspiring
Aug 21, 2019 1:18 AM UTC
Released

P: Unexpected error opening catalog on macOS

I am running Lr Classic. "8.4 Release". My catalog that has all of my pictures, and that I have always used on a daily basis, will not open. What is the issue?!

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    28 replies

    Victoria Bampton LR Queen
    Community Expert
    Victoria Bampton LR QueenCommunity Expert
    Community Expert
    Dec 9, 2021 10:56 AM UTC

    @Danica22144838tv4b Why are the filenames changing? That looks like the source of the problem. I suspect you have some kind of sync problems going on. That's not a LR problem.

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    Victoria - The Lightroom Queen
    Danica22144838tv4b
    Participant
    Dec 9, 2021 6:57 AM UTC

    @Victoria Bampton LR Queen 

    I have another question, when I downloaded a catalog file with smart previous on my windows PC it will automatically show this (a smart previous-v11)

     

    But when I downloaded the same catalog file with the smart previous on my MAC. Only the catalog upgraded to v-11 and not the smart previews which I'm thinking that's the reason why when I tried to open the catalog, it shows file not found. Do you have any idea how it works with MAC?

     

     

     

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    Danica22144838tv4b
    Participant
    Dec 9, 2021 6:55 AM UTC

    I have another question, when I downloaded a catalog file with smart previous on my windows PC it will automatically show this (a smart previous-v11)

     

    But when I downloaded the same catalog file with the smart previous on my MAC. Only the catalog upgraded to v-11 and not the smart previews which I'm thinking that's the reason why when I tried to open the catalog, it shows file not found. Do you have any idea how it works with MAC?

     

     

     

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    Victoria Bampton LR Queen
    Community Expert
    Victoria Bampton LR QueenCommunity Expert
    Community Expert
    Dec 8, 2021 12:54 PM UTC

    @Danica22144838tv4b Check they've actually download, sometimes Dropbox Smart Sync doesn't actually download the files. You could also try copying them to another folder to see if they work.

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    Victoria - The Lightroom Queen
    Danica22144838tv4b
    Participant
    Dec 8, 2021 4:26 AM UTC

    @Victoria Bampton LR Queen I have the same error when I tried to open the catalog through the Dropbox sync but when I tried to open the catalogs that I downloaded (not from the dropbox) i'm not getting the error. Do you know what should I do?

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    Rikk Flohr-Retired
    Adobe Employee
    Rikk Flohr-Retired
    Nov 26, 2021 6:49 PM UTC

    Updating Status

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    Rikk Flohr: Adobe Photography Org
    aarongang
    Participant
    Nov 20, 2020 7:43 PM UTC

    Sorry - this is a problem with the new LR 10

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    aarongang
    Participant
    Nov 20, 2020 7:42 PM UTC

    Is this not a known and acknowledged problem by Adobe? Any clue why they are not racing to fix this?

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    Rikk Flohr-Retired
    Adobe Employee
    Rikk Flohr-Retired
    Jun 16, 2020 1:13 PM UTC
    Version 9.3, an update to Lightroom Classic, went live on June 15, 2020 and contains a fix for this issue. Please install the update and respond back if it does not cure the issue for you. Thank you for your patience!
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    Rikk Flohr: Adobe Photography Org
    Victoria Bampton LR Queen
    Community Expert
    Victoria Bampton LR QueenCommunity Expert
    Community Expert
    Aug 25, 2019 1:17 PM UTC
    Yes, you can. It's purely a location set in that backup dialog, and once created, LR no longer tracks the backups.
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    Victoria - The Lightroom Queen
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