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Known Participant
August 13, 2025

P: v14.5 Lightroom has encountered problems reading this photo | Round circle ‘!’ warning on Images

  • August 13, 2025
  • 81 replies
  • 7641 views

OS: Windows 11
LrC VERSION: 14.5

A couple of days ago I upgrade to v14.5.
As for every update, I regurlay empty cache, optimise catalog, remove all previews and generate new standard ones (also, I wanted to test how was was the new option to use GPU for generating previews).
Never had a problem with this workflow.
After previews generation process was completed (1h 30m for 29.000 files, 23.000 jpegs and 6.000 raws) I got an error: for 21 RAWs the preview could not be generated. Looking in the catalog at those files, I realised they have an exclamation mark on a dark circle: this is not the missing photo mark. If I click on the exclamation mark, I see error "Lightroom has encountered problems reading this photo, you are not allowed to edit this image. "

Yet, I can still enter develop module and edit the photos without any problem: the editing history is there, I can zoom in at 100% (generating the 1:1 preview), I can change sliders, export... Everything... (PS: I do not use smart previews).

 

The 21 problematic photos are in different folders and have different dates.
The files can be opened by any other program, including Fast raw Viewer.

For a couple of problematic photos, I tried deleting the photos from file explorer, and the square light missing photo question mark replaced the round dark question mark.
I restored the files from three sources:
1- the original file
2- a backup from a second HD
3- a backup from Amazon Photos


In all three cases above the black round exclamation mark came back: this should prove that it's not a problem of corrupted files, I instead believe it's an issue in LrC.

81 replies

Known Participant
August 13, 2025

Update to LrC 14.5 

Import jpeg photos (approx. 300) from camera Nikon Z8/Ver3.01

Expected:

import all photos no problem.

Real result:

After import, 2 photos on library grid view, black exclamation mark appeared on right shoulder.

I clicked on exclamation mark, dialog means "this file format is unsupported ".

exclamation mark on one photo is fade after few minutes, but other one is not fade until LrC restart.

(forced termination was necessary)

unsupported on jpeg is  strange.

I tried import only once.

macOS 15.6/M4 Macbook Air 24GB

 

AxelMatt
Community Expert
Community Expert
August 14, 2025

Try resetting the preferences of Lightroom Classic:  How to reset Lightroom Classic preferences (adobe.com)

It's recommended to backup your preferences before you reset the preferences to the default settings: 

https://helpx.adobe.com/lightroom-classic/kb/preference-file-and-other-file-locations.html

 

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 6 - Topaz Photo AI