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ianm48171564
Participating Frequently
May 23, 2019 11:59 AM UTC
Released

P: Video export in "Original" format fails

LR Classic CC auto upgraded from 8.2.1 to 8.3 ... with that the ability to export videos in 'Original' format fails. (The progress bar shows action, but no files are exported.)  It still can export videos in H.264 format (but obviously downgrades resolution from 4K (3840x2160) down to 1080p which is useless to requirement). I tried clearing video cache and disabling metal video acceleration ... neither addressed the issue.

I downgraded back to 8.2.1 and the functionality returned as designed.

I would suggest that the LR Classic CC 8.3 rev has a functional error with exporting video in 'Original' format.

This is on MacOs 10.13.6

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    23 replies

    FeedbackCommunityMember
    Inspiring
    Jul 31, 2019 1:45 AM UTC
    I have what appears to be same issue. I can not export a video of a set of photos. It hangs up for ever. HOWEVER, I did find some post of similar issue with 7.1 release in 2017. The issue there was that they had some photos in landscape and some in portrait. When they made the portrait images landscape (photoshop) then video export worked. I have the same issue 3 photos in landscape from my DX7100 RAW (actually DNG), one iPhoto portrait and 1 WhatsApp inport that is portrait. When I turn all into landscape with same aspect ratio (4x5) the video export works fine.

    IS THERE A FIX FOR THIS!

    For ref: Lightroom Classic 8.3.1 (201905241238-dcd7e3de)  , Using MacBook Pro with OS 10.13.6


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    ReiMa
    Participating Frequently
    Jun 22, 2019 2:35 PM UTC
    Uptodate
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    Smit K
    Smit K
    Participating Frequently
    Jun 21, 2019 8:16 AM UTC
    What version of macOS are you on? 
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    Smit | Lightroom Team
    ReiMa
    Participating Frequently
    Jun 20, 2019 7:51 AM UTC
    Lightroom Classic-Version: 8.3.1 [ 201905241238-dcd7e2de ]
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    ReiMa
    Participating Frequently
    Jun 20, 2019 7:51 AM UTC
    Yes, it’s up to Date. 8.3.1 installed
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    Rikk Flohr-Retired
    Adobe Employee
    Rikk Flohr-Retired
    Jun 19, 2019 6:57 PM UTC
    Reinhard - go to Help>System Info... and verify you have 8.3.1 installed please. 
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    Rikk Flohr: Adobe Photography Org
    ReiMa
    Participating Frequently
    Jun 19, 2019 6:05 PM UTC
    When I EXPORT LR skips all files. 
    When I PUBLISH the first file works and then LR hangs on second video for ever.
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    Xx22_2
    Xx22_2
    Participating Frequently
    Jun 4, 2019 6:49 PM UTC
    Interesting. Unable to duplicate the problem now (LR built in or third party publish)! Both publish videos with or without graphics acceleration/ with or without "original format". Only change was probably unrelated computer restart.
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    Rikk Flohr-Retired
    Adobe Employee
    Rikk Flohr-Retired
    Jun 4, 2019 4:35 PM UTC
    Posted on a Video export thread - is a photo export issue.

    Please reference the new conversation here: Photo fails to export in Lightroom Classic 8.3 and 8.3.1 - works in 8.2
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    Rikk Flohr: Adobe Photography Org
    staffanb93341425
    Participant
    Jun 4, 2019 4:31 PM UTC
    It.s not possible to export photos i LR 3.0 and LR3.1. It.s ok in LR2.8
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