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ianm48171564
Participating Frequently
May 23, 2019

P: Video export in "Original" format fails

  • May 23, 2019
  • 23 replies
  • 454 views

LR Classic CC auto upgraded from 8.2.1 to 8.3 ... with that the ability to export videos in 'Original' format fails. (The progress bar shows action, but no files are exported.)  It still can export videos in H.264 format (but obviously downgrades resolution from 4K (3840x2160) down to 1080p which is useless to requirement). I tried clearing video cache and disabling metal video acceleration ... neither addressed the issue.

I downgraded back to 8.2.1 and the functionality returned as designed.

I would suggest that the LR Classic CC 8.3 rev has a functional error with exporting video in 'Original' format.

This is on MacOs 10.13.6

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    23 replies

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    johnrellis
    johnrellis
    Legend
    June 3, 2019
    I'm not able to replicate that on my 8.3.1 / Mac OS 10.14.5 / Use Graphics Processor checked.  Here are the Hard Drive publish-service settings I used:



    To help Adobe troubleshoot, please post a screenshot of the entire Lightroom Publishing Manager settings window for the Hard Drive publish service, along with the first 25 lines of the menu command Help > System Info (including the two lines starting with Graphics Processor Info).
    Xx22_2
    Xx22_2
    Participating Frequently
    June 3, 2019
    Problem is with video PUBLISH, not export. First video is published, then Publish hangs on second video. Occurs with LR built-in Hard Drive Publish, as well as third party Collection Publisher. Note: Problem only occurs when Graphics Acceleration is on. LR 8.3.1. OS X Mojave. 2017 iMac.
    R
    ReiMa
    Participating Frequently
    May 29, 2019
    Lightroom Classic-Version: 8.3.1 [ 201905241238-dcd7e2de ]

    I re-started Lightroom and the iMac; same problem.

    johnrellis
    johnrellis
    Legend
    May 29, 2019
    Please do the menu command Help > System Info to verify that 8.3.1 actually got installed. (The CC app sometimes fools people into thinking the update succeeded.)
    R
    ReiMa
    Participating Frequently
    May 29, 2019
    The problem exists unter Lightroom Classic 8.3.1 as well!
    No video export in "Original" mode.
    johnrellis
    johnrellis
    Legend
    May 29, 2019
    My test works in 8.3.1, thanks.
    Smit K
    Smit K
    Participating Frequently
    May 29, 2019
    Lightroom Classic 8.3.1 was released today and contains a fix for this issue. Please update to 8.3.1 and verify that you are no longer seeing the issue. Thank you!
    Smit | Lightroom Team
    I
    ianm48171564Author
    Participating Frequently
    May 23, 2019
    Rikk,  I was with every video I had .. 4K, 1080p ... cameras ranged from Canon 1DC, GoPro 7, iPhone X,  Premiere Pro output 2000px ... various codecs 
    Rikk Flohr_Photography
    Community Manager
    Rikk Flohr_PhotographyCommunity Manager
    May 23, 2019
    I see the same thing, John. I will log it. Thanks for confirming
    Rikk Flohr: Adobe Photography Org
    T
    Thresha
    Participating Frequently
    May 23, 2019



    Windows 10, I use a plugin and originally reported the issue to the author, he suggested I try the built in export to Hard Drive publish option which I did and it still did not export video. I also found that Exporting without a publish service (to the Hard Drive) does not work either. The video's are all mp4, a mix from my phone as well as a Panasonic camera.

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