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Known Participant
Sep 24, 2020 2:10 PM UTC
Open for Voting

P: Video Import Error caused by MediaCore plugins

When I try to import video files into my catalog it tells me "There is a problem with the video file (12)".  There is no issue with my video files.  I removed a video that had previously been imported to my catalog with no issue and tried reimporting as a test and it would not import.  I received the same message.  I created a new catalog to test and same message and video would not import.  This is a recent issue as i have been able to import videos with no problems.  The issue is occurring on both my Mac Book Pro and my Mac Pro.

 

 

 



18 replies

kimballisms
Inspiring
Apr 24, 2021 4:17 PM UTC

I had the same problem.  I'm lucky in that I don't use premiere, so I just deleted the plugin file.

But I hope Adobe files this as a bug and looks into it.  Premiere plugins shouldn't be reducing LR's functionality.

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Inspiring
Apr 24, 2021 11:14 AM UTC

I am using LR Classic v10.2 build [202103041821-226a1211] Camera Raw v13.2 on my

iMac (27", late 2013) 32GB NVIDIA GeForce GTX 780M 4GB running macOS Catalina v10.15.7.

Furthermore, I use Adobe Premiere Pro 2021 v15.1 with the GoPro FX Reframe plugin-1.2.1.133 for 360° shots.

Also I have Insta360 Studio 2021 v3.6.4 installed. Which installs the file /Library/Application Support/Adobe/Common/Plug-ins/7.0/MediaCore/Insta360Importer.bundle.

As of this moment, LR no longer shows me any video files under Library. If I now rename the file Insta360Importer.bundle to e.g. Insta360Importer.$bundle, the video files are displayed again after restarting LR.

What can I do so I don't have to keep renaming?

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Inspiring
Sep 28, 2020 12:54 PM UTC

Yes, I did also email them. We can only hope that Insta360 will remedy this issue in a future update. It's a shame that an ill behaved plugin can have such annoying and difficult to diagnose consequences.

 

Luckily I don't work with Insta360 files very often so for now just moving the plugin in/out of that folder isn't too much of an inconvenience for me.

 

Anyway, I'm happy to hear that I could help you!

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Known Participant
Sep 28, 2020 12:46 PM UTC

Thank you for your help!  This solved the issue.  I hate this dynamiclink.  This is the second time I've had an issue involving it.  I sent insta360 an email telling them the issue with their plugin.  Did you also notify them?  You seem to understand the logs and issue better than me. 

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Known Participant
Sep 28, 2020 12:34 PM UTC

It appears i have the same insta360importer plugin installed

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Inspiring
Sep 28, 2020 12:34 PM UTC

Try removing the Insta360Importer plugin from /Library/Application Support/Adobe/Common/Plug-ins/7.0/MediaCore/ . I am almost 100% certain this is the culprit.

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Known Participant
Sep 28, 2020 12:29 PM UTC
Here is that log
 

 

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Inspiring
Sep 28, 2020 12:24 PM UTC

That looks exactly like what I saw. What does the dynamiclinkmediaserver log file say? ( ~/Library/Application Support/Adobe/dynamiclinkmediaserver/13.0/Plugin Loading.log )

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