P: Videos don't play and don't import

Not working and each potential solution seems to involve working around Adobe's update. Given the number of people affected by this, how is this not yet a priority? The bottom line is that is was working before updating and now it is not. The customer did not make any changes, Adobe did and the solution is for the customer to troubleshoot a plethora of potential issues cause by the update. Perhaps a black box warning should appear for any update; warning the dedicated customer that new update is going to change a fundamental component that users have become accustomed to and relied on in their day to day usage of the product for years. This seems to be the latest obstacle created by Adobe's growing need to push people from desktop to cloud based storage and solutions to increase potential revenue. How about we just keep things that are working well for customers in place?

Same here. No solution from Adobe. Everything is updated, all work around solutions tried. Update after the new LR was released is now creating problems for so many long time users and dedicated customers.

Not working and each potential solution seems to involve working around Adobe's update. Given the number of people affected by this, how is this not yet a priority? The bottom line is that is was working before updating and now it is not. The customer did not make any changes, Adobe did and the solution is for the customer to troubleshoot a plethora of potential issues cause by the update. Perhaps a black box warning should appear for any update; warning the dedicated customer that new update is going to change a fundamental component that users have become accustomed to and relied on in their day to day usage of the product for years. This seems to be the latest obstacle created by Adobe's growing need to push people from desktop to cloud based storage and solutions to increase potential revenue. How about we just keep things that are working well for customers in place?

the last update 7.3.1 does not correct this issue...

maybe the only one solution is to go back to Lightroom 5 and stop paying creative cloud...

Perfect response! The number of glitches and issues surrounding the many versions of Lightroom now are making me think they're spreading themselves too thin. 

I am having import issues with my iphone videos as well.  And NO videos (from mark ii or mark iv or any iphone movies) are playing correctly.  At first I could see the video playing, but the sound had ear piercing 'blips', then I restarted and now I can't even see any videos when it's on single image view (I can see thumbnails) and after a few minutes of nothing, I get a message that says there was an error with the video.  I just had to force quit as it completely stopped responding.  Every attempt to open since then Lightroom won't display anything for videos in the single view and the play button is grayed out.  

I am using the latest version Lightroom Classic CC 10.3  

All the videos I tried in Lightroom play correctly in quicktime.  

As far as importing is concerned: from a usb connected iphone x, it takes multiple imports as Lightroom gets stuck before completing import and refuses to import some videos (appears random).  I finally got all of them on my computer using airdrop to my imac and then importing into Lightroom.  What a hassle.

I hope Rikk Flohr's workaround is a joke, because I'm not doing all that.  I haven't tried Melissa Rios' solution either as I am not re-importing every single video for the last 12 years, and that appears to be the last step.  My videos have always played well.  I don't think I've tried watching any since I updated to 10.3 though, so I'm assuming 10.3 is the problem, and not the imported videos.

I can’t imagine as a paying customer that I should have to do anything other than expect Adobe to fix this problem.

For those of you on this thread who were unable to get video rolling using the targeted file deletion mentioned above try the following steps:

1. Uninstall all other LrD versions. Use Cloud cleaner to clean all files.
2. Install Lr 6.0, Upgrade to Lr 6.14. 
3. Video should be running fine now.
4. Install Lr 7.3 after this.
5. Import video files again. It should work fine now.

Yes, using 7.3. Issue still unresolved.
Stewart

Hi. Please see my reply below, I was premature in saying y videos are working now, they most definitely are not.  This thread should not be marked as solved, or maybe we need to start a new thread?