P: Videos don't play and don't import

Hello,

my solution have been the setting for the iphone camera.... They have canged to HEIF and Lightroom doesn't support that at the moment. I have read in another forum that they will working on it...

https://www.macworld.com/article/3226490/ios/ios-11-hevc-heif-and-what-you-need-to-know-about-these-....

After i have changed that settings, everything ist working fine. At this point i realized that i never had problems with my GoPro videos...

Hope that will help...

One more thing: are you on 7.3? If not, would you mind updating and letting us know if the problem still occurs. We've had several users come back after the latest release, stating that the issue resolved with the update.


Thanks,
Melissa

Hey Neti,

Thanks for coming back for clarification. When you open Finder and navigate to its menu, select Go. Do you see a shortcut to Library? It should look like below:




If not, let's try just searching in the Finder search bar for "Trace Database.txt". Make sure you're searching within "This Mac" and not just "Recents".

If you're still not finding it, let us know. We can set up an agent to call you and work with you through the above steps.

Another question: are you now on Lightroom Classic 7.3? If you're on an earlier version, would you mind updating to 7.3 and letting us know if this issue resolves? We've had several other users simply update and it resolved the problem.

Thanks,
Melissa

Thanks, Lau, for coming back and confirming that the above suggested steps did not work for you. I'm working with engineers to get next steps available. Thanks for your patience.

Melissa

Same problem here. With OS Sierra & Mac Pro

Hello, i tried this on windows 10, gtx 1080.

Exactly the same answer as above, it still doesn't work

Thanks for your reply.  I have Adobe Photoshop Lightroom Classic CC, the latest version. Strangely, I just checked, and most of my videos are now playing!  Perhaps there has been an update? These are videos that previously gave an error.

I tried navigating to where you described on my Mac, El Capitaine OS

• <user>/Library/Preferences/Adobe/dynamiclinkmanager
• <user>/Library/Preferences/Adobe/dynamiclinkmediaserver
• <user>/Library/Preferences/Adobe/DyanmicLinkMediaServer

In the first place there is no Library Folder in my User folder.

I tried <hard drive>//Library/Preferences/Adobe

and that does not exist either.  There is no Adobe file in the Preferences folder.

So I am not able to find the Adobe preferences to delete that file,

Any further advice?

Thanks, Neti

System: Windows 10, Lightroom Classic. i7, Geforce GTX960 Graphics, 8GB RAM. Pls see previous post for attempts at fixing the problem.

Updated Classic CC. Deleted 3 files. Restarted Lightroom.
Attempted to play previously imported video files in .AVI and .MOV format. Player controls appeared but did not operate. i.e. I was unable to play any such file.

Attempted to import .MP4 files. Files showed up in import screen but when importing was attempted got error message:

"An unknown error has occurred while reading the video file. Connecting to Dynamic Link server failed. (1)
    E:\Video files from cameras\25-01-2018 Spencer Quad Bike\MAH00462.MP4"

Sigh.......

Stewart Searles

Hi all,

Can you please try the below steps?

1. Quit Lightroom Classic CC.
2. Navigate to the folder paths mentioned below for your specific operating system.
3. You can do any of the three below steps:
4. 1. Navigate into each of the below folders and find a file called “Trace Database.txt”. Delete this file OR
      
   2. Rename the below folders OR 
   3. Delete the folders.
5. Reopen Lightroom Classic CC and import your videos as normal.

macOS (Finder > “Go" > "Go to folder..." > Paste the below file paths):

• <user>/Library/Preferences/Adobe/dynamiclinkmanager
• <user>/Library/Preferences/Adobe/dynamiclinkmediaserver
• <user>/Library/Preferences/Adobe/DyanmicLinkMediaServer

Windows (please make sure to have “Show hidden files” enabled):

• <user>/AppData/Roaming/Adobe/dynamiclinkmanager
• <user>/AppData/Roaming/Adobe/dynamiclinkmediaserver
• <user>/AppData/Roaming/Adobe/DyanmicLinkMediaServer

If these steps don't resolve the issue for you, please let us know in a reply.

Thanks,
Melissa