P: Videos don't play and don't import

hello, same probleme here, i am having a discussion with adobe since december, and today no solution. They asked me to post here...

In CC 2017 (last update)






In CC 2015 (previous)




And finaly in Lightroom 5, magically it's working like a charm...




Windows 10 pro, adobe CC licence

I have the same problem. Windows 10 + LR 7 CC... Is there really no solution for that!? damn

This is not the same file. Please don't delete this(If you have deleted then Lr will re-create those files so nothing to worry). If you have Lr 6.x installed then please import a video in 6.x version and try to import in 7.x. Let us know your findings.

-Kanheiya

I am using El Capitaine and have same issue with Lightroom CC classic, however, the path you show does not work for me.  I can find dynamiclinkmediaserver  folder but not where you say.  Is it safe to delete it? It is in /Users/<User_Name>/Documents/Adobe/dynamiclinkmediaserver.  Perhaps it's just in the wrong place, no idea why, I certainly didn't move it.  I have only just installed Lightroom Classic CC.  Funnily, the creation date for that file is March 16, which I think is some time after I did the installation, and it says it was modified today.

Please try to delete /Users/<User_Name>/Library/Preferences/Adobe/dynamiclinkmediaserver  folder and try again.

I am having this issue with El Capitane.

Same problem as above, videos do not play in LR Classic 7.2. Typical behavior - am able to play a few videos after starting LR however after more time, I can see the play/ pause button and scroll bar and a grey rectangle, however am not able to play anything (i.e. not able to push play/ pause button or scroll). However am able to go to next photo and view photos. Importing seems to work fine for me. Thanks.

I am on High Sierra 10.13.3. Video cache emptied. Video cache setting set to 15 Gb (I have 48G Ram).  

This issue is happening on a  very few mac machines with 10.13+ OS. Can you please try above 2 steps and update your findings.  

1) Import any video in 6.x Lr and then try to import video in 7.x. Share your observation. 
2) You can find the tracefile at below location.  /Users/<User_Name>/Library/Preferences/Adobe/dynamiclinkmediaserver/10.0.0/Trace Database.txt 

-Kanheiya

Thank you. But unfortunately that leaves us Windows based systems without a possible fix.

Mac OS version 10.13 and above is called as  "High Sierra".