P: Videos don't play and don't import

Hello, Rikk.  I just updated to 9.3 Release and the MOV and MP4 files do not work still.  I get the same error message as before.  Is there anything else I need to do to et it to work?

Version 9.3, an update to Lightroom Classic, went live on June 15, 2020 and contains a fix for this issue. Please install the update and respond back if it does not cure the issue for you. Thank you for your patience!

Version 9.3, an update to Lightroom Classic, went live on June 15, 2020 and contains a fix for this issue. Please install the update and respond back if it does not cure the issue for you. Thank you for your patience!

Hello? Since my last post I have heard nothing. I have put a lot of time in this issue. Come on Adobe, give some feedback. 

Hello Forum and Rikk, I have installed a new clean mac OS version. 10.14.6. ona saperate SSD, removed the old system SSD. I Only installed Adobe cloud and Lightroom. Nothing else, no other programs. Created a new catalog.  Imported photos but again no video's.

I really do hope Adobe pics this up. and put this on a high priority list. Since more people are having this problem.

imported videos will not open in LR Classic.  Get a "There was an error working with the video" message.  I use a Macbook Pro running Catalina 10.15.4.  Please help!

Lightroom Classic version: 9.2 [ 202001311240-2d026470 ]
License: Creative Cloud
Language setting: en-US
Operating system: Mac OS 10
Version: 10.15.4 [19E266]
Application architecture: x64
Logical processor count: 4
Processor speed: 2.7 GHz
SqLite Version: 3.30.1
Built-in memory: 8,192.0 MB
Real memory available to Lightroom: 8,192.0 MB
Real memory used by Lightroom: 557.8 MB (6.8%)
Virtual memory used by Lightroom: 8,224.9 MB
Memory cache size: 966.8MB
Internal Camera Raw version: 12.2 [ 384 ]

Many people with this problem and Adobe does not solve it ... it is incredible.

Hi Rikk, This will take some time.
 But I am working on it. I am trying to do a clean install od the OS and then I will only install lightroom on it. But it will take some time to do so. Have to keep on working on the same system.

I also have this problem, and I need to have this fixed. I have done every single thing that can be done for this situation without any results. Buying a new computer is not an option! If they can't fix this immediately and permanently I am going to have to cancel my subscription and find an alternative.

At this point the only stone I have left unturned is a complete Adobe Clean.  This involves using the Adobe Cleaner Tool to completely wipe Adobe Products and all residual files from the system. It is a radical step, agreed, but it is the only place I have left to go - save the operating system. 

Understanding you have many Adobe Products this is not easy nor quick. 

If you do decide to use the cleaner tool, I would recommend running the process, then installing Lightroom first and testing it to see if you still have the issue with this video file. 

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html