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Inspiring
October 19, 2017

P: Videos don't play and don't import

  • October 19, 2017
  • 168 replies
  • 3035 views

In the passed I managed my video clips in Lightroom CC, since today I have LR Classic CC and it seems, that Adobe took out all video functions. Even I cannot open (to have a look) videos from the old catalogue. Is this a bug, or ist the function not existing anymore?

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168 replies

Participating Frequently
March 28, 2020
Hi Rikk, Again thanks for answering. There are no firewalls, virus detectors, corporate nanayware, or so. Not on my company mac or at home.
I have deleted all preference files, of all programs. Since is a pain in the *** ro reinstall everything (I have a lot of plugins for priemere and after effects with need to be deactivated first).
So, again Removed  adobe lightroom software. Reboot the mac. So no files of adobe lightroom remaining. Reinstalled lightroom, launched it. Same error. No import of video or playback of video.
I am running on Mojave (not Catalina). Since this errors occurs for me in version 9, no new software is being installed on my system since it occurred, apart from updates. Is their a list of programs using Dynamic Link? 
Rikk Flohr_Photography
Community Manager
March 27, 2020
At this point, I would recommend looking at any common software you might be running that is interfering with the Dynamic Link Media Server operations.  Virus detectors, firewalls, corporate nannyware, etc are all places to look. Since you see it on two different machines I would concentrate on commonalities between the systems.  I've since tested your file on Catalina and Windows 10 as well and do not have any issues on my end. 
Rikk Flohr: Adobe Photography Org
Participating Frequently
March 25, 2020
Hi Rikk, Hmm. nice for you.  But at my place in doesn't. I am kind of stuck on it. I have tried on a iMac Pro this last action. New user, new library. Nothing works. Specs 16 GB Radeon Pro video. Internal memory, 64 GB.
Error message from lightroom: An unknown error has occurred while reading the video file. Connecting to Dynamic Link server failed. (2)
It is a bit frustration, since I use lightroom a lot for catalogue of photo and video material.
Rikk Flohr_Photography
Community Manager
March 25, 2020
I downloaded the video. 
Lightroom 9.2 - Mac OS 10.14.6
Video Imports
Video Plays
Video Exports
Rikk Flohr: Adobe Photography Org
Participating Frequently
March 25, 2020
Hi Rikk. Here a  wetransfer link. Containing a video witch is not recognised anymore by lichtroom. https://we.tl/t-YS7Zq3NiLU
Rikk Flohr_Photography
Community Manager
March 24, 2020
Have you shared a video with me yet for testing? I don't see one in my records. 
Rikk Flohr: Adobe Photography Org
Participating Frequently
March 22, 2020
Hi Rikk, I have don what you suggested. Created new user and created a new Lightroom project. Same results. Video's will not be imported.
TomMix47
Participating Frequently
March 20, 2020
After two frustrating years I finally solved the video problem.
Bought a new computer.
I would like to thank Adobe for all their support over the past few years in trying to resolve the issue.
But I can't.
Participating Frequently
March 19, 2020
Hi Rikk, I will give it a try, although I have my doubts, but I'll let you know. I work with 2 different ligtrooms catalogs on different macs (but same version of lightroom). One is at home and one on my work. Both have the same issues with video.
Rikk Flohr_Photography
Community Manager
March 19, 2020
If you create a new OS-level user account for test purposes, does the video work when logging into the new account?
Rikk Flohr: Adobe Photography Org