P: Videos don't play and don't import

Hi Kanadiou,

Which OS are you using? Also, could you save the error logs from the error dialogs and share the file with me?

Hi, thanks for reply.
i don't know where the issue come from, but i can't play or import any video in lightroom for month. No need to restart as i've updated OS and restart hundred times in month. All my codecs are updates, i use all adobe suite softwares, with premiere, after effects etc and have no issue anywhere else. The only software where i can't import mp4 or mov is lightroom, and i can't figure out why.
can be codec conflicts ? with some others codecs like hap/dnxhd or anything else ?
i really don't know.

i'm juste able to import in lightroom 5

I was able to import files shared by Mike and kanadiou on both Win10 and macOS 10.14 without any issues. I was even able to play them without any issues.

Could you try after a restart of OS?

Interesting, I'm having no problems with MP4. In fact, that was my workaround, convert the MTS to MP4 and use as a "reference" video.

Sorry, I've been out of touch of my PC. I'm using LR Classic 8.0 Build 1193777. I've uploaded a short example to Dropbox and sent an email with te link.

Could you share one sample video for each of the error (I can see 2 different errors in the screenshot) with me at keniya@adobe.com?

still does not work for me :

This worked for me....
https://screencast.com/t/KuDEthUX

https://forums.adobe.com/message/10107863#10107863

Hi Mike,

Could you confirm which version of LrClassic you are using? Could you also share your System Info (Help > System Info)?

If you are using LrClassic 8.0 and still facing the issue of no audio for MTS files, then could you please share a video where this issue is present in LrClassic to keniya@adobe.com?

If you are not using LrClassic 8.0, then please try on that and let us know your experience.

Thanks,
Smit Keniya
Lightroom Classic CC Team

.MTS videos now import and play in Lightroom Classic CC, but there's no audio in the program. There's audio on the video if I play it in another program.