P: Videos don't play and don't import

It perturbs me that I had to find out here there was an update, then kill and restart the Creative Cloud app to force it to offer me updates on LR and Photoshop. I'll test the video compatibility once I get the update installed. 😠

Thank you for the confirmation.

Just updated to Classic 8.0 and imported a video file.  No problems apparent.  I was able to play the file in Lightroom Classic 8.0.

Hi All,

Can you please try to import videos in the latest Lr Classic 8.0 version and let us know if you are facing any issues?

-Kanheiya

Hi Mellissa, i also can't find the files like Neneva!

Taking your previous advice, I searched my Mac for "Trace Database.txt"" and found nothing.  Thanks for your reply, I really need help with this!  There is no "<user>/Library/Preferences/Adobe" folder on my computer.

Greetings,

Thanks to everyone for their patience regarding the video issues that are affecting some users. 

The Lightroom Classic CC engineering team is looking for a few users who continue to have issues with video playback who are also willing to install a test build and provide feedback.  If you are interested please contact me via email at: 

Tonight, out of the blue, LR Classic stopped showing my quicktime videos.  Can see the thumbnails, but get a blank center screen when moving from grid to loupe view.  Running High Sierra, all software, Mac and Adobe, is up to date.  What is solution?  Tried deleting the DLL files as suggested above, but no luck.  

With so many people having this issue, it would be a known issue and have to be fix

Almost one year with no fix, good job

The dynamic link issue appears to be an occasional problem.  At the moment I am not having a problem scanning videos in Lightroom Classic 7.4.