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Participant
Sep 8, 2016 4:38 PM UTC
Needs More Info

P: Will not export both portrait and landscape oriented pictures as a slideshow video in 720 or 1080

When attempting to export pictures to an HD slideshow video, I noticed that it completely fails to even begin the export at either 720 or 1080.  I am able to export at the lower quality settings, but the pictures are completely blurry.  I read a post that having portrait oriented pictures in your slideshow is causing the problem.  Sure enough, I create a slideshow 720 or 1080 video with only landscape photos and the export works fine.  I then try to create a slideshow 720 or 1080 video with nothing but portrait, and it hangs.  It did this is the version prior as well, as I was hoping the update would fix this.



Here are my System Settings:

Lightroom version: CC 2015.6.1 [ 1083169 ]License: Creative Cloud
Operating system: Mac OS 10
Version: 10.11 [6]
Application architecture: x64
Logical processor count: 4
Processor speed: 3.1 GHz
Built-in memory: 16,384.0 MB
Real memory available to Lightroom: 16,384.0 MB
Real memory used by Lightroom: 2,202.4 MB (13.4%)
Virtual memory used by Lightroom: 2,687.0 MB
Memory cache size: 1,375.9 MB
Maximum thread count used by Camera Raw: 4
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Displays: 1) 2560x1600

Graphics Processor Info: 
Intel(R) Iris(TM) Graphics 6100

Check OpenGL support: Passed
Vendor: Intel Inc.
Version: 4.1 INTEL-10.14.73
Renderer: Intel(R) Iris(TM) Graphics 6100
LanguageVersion: 4.10


Application folder: /Applications/Adobe Lightroom
Library Path: /Users/angelatodaro/Pictures/Lightroom/Lightroom Catalog.lrcat
Settings Folder: /Users/angelatodaro/Library/Application Support/Adobe/Lightroom

Installed Plugins: 
1) Aperture/iPhoto Importer Plug-in
2) Canon Tether Plugin
3) Facebook
4) Flickr
5) Leica Tether Plugin
6) Nikon Tether Plugin

Config.lua flags: None

AudioDeviceIOBlockSize: 512
AudioDeviceName: Built-in Output
AudioDeviceNumberOfChannels: 2
AudioDeviceSampleRate: 44100
Build: LR5x102
CoreImage: true
GL_ACCUM_ALPHA_BITS: 0
GL_ACCUM_BLUE_BITS: 0
GL_ACCUM_GREEN_BITS: 0
GL_ACCUM_RED_BITS: 0
GL_ALPHA_BITS: 8
GL_BLUE_BITS: 8
GL_DEPTH_BITS: 24
GL_GREEN_BITS: 8
GL_MAX_3D_TEXTURE_SIZE: 2048
GL_MAX_TEXTURE_SIZE: 16384
GL_MAX_TEXTURE_UNITS: 8
GL_MAX_VIEWPORT_DIMS: 16384,16384
GL_RED_BITS: 8
GL_RENDERER: Intel(R) Iris(TM) Graphics 6100
GL_SHADING_LANGUAGE_VERSION: 1.20
GL_STENCIL_BITS: 8
GL_VENDOR: Intel Inc.
GL_VERSION: 2.1 INTEL-10.14.73
OGLEnabled: true
GL_EXTENSIONS: GL_ARB_color_buffer_float GL_ARB_depth_buffer_float GL_ARB_depth_clamp GL_ARB_depth_texture GL_ARB_draw_buffers GL_ARB_draw_elements_base_vertex GL_ARB_draw_instanced GL_ARB_fragment_program GL_ARB_fragment_program_shadow GL_ARB_fragment_shader GL_ARB_framebuffer_object GL_ARB_framebuffer_sRGB GL_ARB_half_float_pixel GL_ARB_half_float_vertex GL_ARB_instanced_arrays GL_ARB_multisample GL_ARB_multitexture GL_ARB_occlusion_query GL_ARB_pixel_buffer_object GL_ARB_point_parameters GL_ARB_point_sprite GL_ARB_provoking_vertex GL_ARB_seamless_cube_map GL_ARB_shader_objects GL_ARB_shader_texture_lod GL_ARB_shading_language_100 GL_ARB_shadow GL_ARB_sync GL_ARB_texture_border_clamp GL_ARB_texture_compression GL_ARB_texture_compression_rgtc GL_ARB_texture_cube_map GL_ARB_texture_env_add GL_ARB_texture_env_combine GL_ARB_texture_env_crossbar GL_ARB_texture_env_dot3 GL_ARB_texture_float GL_ARB_texture_mirrored_repeat GL_ARB_texture_non_power_of_two GL_ARB_texture_rectangle GL_ARB_texture_rg GL_ARB_transpose_matrix GL_ARB_vertex_array_bgra GL_ARB_vertex_blend GL_ARB_vertex_buffer_object GL_ARB_vertex_program GL_ARB_vertex_shader GL_ARB_window_pos GL_EXT_abgr GL_EXT_bgra GL_EXT_blend_color GL_EXT_blend_equation_separate GL_EXT_blend_func_separate GL_EXT_blend_minmax GL_EXT_blend_subtract GL_EXT_clip_volume_hint GL_EXT_debug_label GL_EXT_debug_marker GL_EXT_draw_buffers2 GL_EXT_draw_range_elements GL_EXT_fog_coord GL_EXT_framebuffer_blit GL_EXT_framebuffer_multisample GL_EXT_framebuffer_multisample_blit_scaled GL_EXT_framebuffer_object GL_EXT_framebuffer_sRGB GL_EXT_geometry_shader4 GL_EXT_gpu_program_parameters GL_EXT_gpu_shader4 GL_EXT_multi_draw_arrays GL_EXT_packed_depth_stencil GL_EXT_packed_float GL_EXT_provoking_vertex GL_EXT_rescale_normal GL_EXT_secondary_color GL_EXT_separate_specular_color GL_EXT_shadow_funcs GL_EXT_stencil_two_side GL_EXT_stencil_wrap GL_EXT_texture_array GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc GL_EXT_texture_env_add GL_EXT_texture_filter_anisotropic GL_EXT_texture_integer GL_EXT_texture_lod_bias GL_EXT_texture_rectangle GL_EXT_texture_shared_exponent GL_EXT_texture_sRGB GL_EXT_texture_sRGB_decode GL_EXT_timer_query GL_EXT_transform_feedback GL_EXT_vertex_array_bgra GL_APPLE_aux_depth_stencil GL_APPLE_client_storage GL_APPLE_element_array GL_APPLE_fence GL_APPLE_float_pixels GL_APPLE_flush_buffer_range GL_APPLE_flush_render GL_APPLE_object_purgeable GL_APPLE_packed_pixels GL_APPLE_pixel_buffer GL_APPLE_rgb_422 GL_APPLE_row_bytes GL_APPLE_specular_vector GL_APPLE_texture_range GL_APPLE_transform_hint GL_APPLE_vertex_array_object GL_APPLE_vertex_array_range GL_APPLE_vertex_point_size GL_APPLE_vertex_program_evaluators GL_APPLE_ycbcr_422 GL_ATI_separate_stencil GL_ATI_texture_env_combine3 GL_ATI_texture_float GL_ATI_texture_mirror_once GL_IBM_rasterpos_clip GL_NV_blend_square GL_NV_conditional_render GL_NV_depth_clamp GL_NV_fog_distance GL_NV_light_max_exponent GL_NV_texgen_reflection GL_NV_texture_barrier GL_SGIS_generate_mipmap GL_SGIS_texture_edge_clamp GL_SGIS_texture_lod 

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59 replies

Rikk Flohr-Retired
Adobe Employee
Apr 29, 2017 2:10 PM UTC
I noticed, Bruce, that the Open GL test failed. That usually means an incompatible Video Card or outdated driver. Is your video card supported? 

https://helpx.adobe.com/lightroom/kb/lightroom-gpu-faq.html

Have you checked with your card's manufacturer and made sure you have the most recent driver?
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Rikk Flohr: Adobe Photography Org
Participant
Apr 27, 2017 6:12 PM UTC
I just loaded 6.10 windows. Export doesn't work period. I've tried every file type, horizontal, verticle, low or high res. The status bar move approximately 10% then stops. I'm a Lightroom user since day 1 but have not made slide videos. I have used Lightroom for drone video editing.

Lightroom version: 6.10 [ 1111918 ]
License: Perpetual
Operating system: Windows 7 
Version: 6.1
Application architecture: x64
System architecture: x64
Logical processor count: 12
Processor speed: 4.1 GHz
Built-in memory: 32710.9 MB
Real memory available to Lightroom: 32710.9 MB
Real memory used by Lightroom: 571.0 MB (1.7%)
Virtual memory used by Lightroom: 670.9 MB
GDI objects count: 509
USER objects count: 1701
Process handles count: 1059
Memory cache size: 65.1MB / 7921.7MB (0.8%)
Maximum thread count used by Camera Raw: 12
Camera Raw SIMD optimization: SSE2,AVX
Camera Raw virtual memory: 12MB / 16355MB (0%)
System DPI setting: 96 DPI
Desktop composition enabled: Yes
Displays: 1) 1920x1200, 2) 1920x1200
Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No

Graphics Processor Info: 
Check OpenGL support: Failed
Vendor: NVIDIA Corporation
Version: 3.3.0
Renderer: GeForce GTX 550 Ti/PCIe/SSE2
LanguageVersion: 3.30 NVIDIA via Cg compiler


Application folder: C:\Program Files\Adobe\Adobe Lightroom
Library Path: I:\lightroom5\lightroom backups\2016-11-05 1810\Lightroom Catalog.lrcat\Lightroom Catalog.lrcat
Settings Folder: C:\Users\Bruce\AppData\Roaming\Adobe\Lightroom

Installed Plugins: 
1) Canon Tether Plugin
2) Facebook
3) Flickr
4) FocalPoint
5) Leica Tether Plugin
6) Nikon Tether Plugin
7) onOne Perfect Photo Suite
😎 Perfect Effects
9) Perfect Portrait
10) Perfect Resize
11) PhotoFrame

Config.lua flags: None

Adapter #1: Vendor : 10de
D
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mickspawn
Inspiring
Mar 10, 2017 4:41 PM UTC


Still a problem exists when trying to export a slideshow in HD that contains both portrait and landscape shots.  If you exit lightroom and re-open you can export in HD.  if you try to export again it wont work.  Close lightroom and re-open and you can export again.  It is really annoying.  However quality still does not look up to scratch even when it does work.
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Adobe Employee
Jan 9, 2017 7:29 PM UTC
It might be worth noting your screen resolution (Lightroom system info) and Lightroom standard preview size when attaching the small catalog 
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Inspiring
Jan 9, 2017 4:18 PM UTC
Rikk as I mentioned further down in this topics my LR6.8 isn't even able to produce a video with low resolutions jpgs and this on 2 different PC's with different catalogs. If you like I may share a small catalog of the slideshow.
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Rikk Flohr-Retired
Adobe Employee
Jan 9, 2017 4:06 PM UTC
I will add this to the bug notes. 
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Rikk Flohr: Adobe Photography Org
Jan 9, 2017 3:58 PM UTC
Correct.
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Rikk Flohr-Retired
Adobe Employee
Jan 9, 2017 3:56 PM UTC
It works fine for me with Canon files.  It works with JPEGs as well.  Peter, are you saying you can duplicate Chris's results with Canon files?
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Rikk Flohr: Adobe Photography Org
Jan 9, 2017 3:51 PM UTC
Rikk, try it with Canon RAW files.... It works with JPG files but not RAW.
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Rikk Flohr-Retired
Adobe Employee
Jan 9, 2017 3:00 PM UTC
Chris, if you can create a small catalog containing three images with a slide show that exhibits the problem, I would be happy to take a look at it. I cannot reproduce it on my machines since the update. 
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Rikk Flohr: Adobe Photography Org